Special Foreclosure Protections in California

Learn about protections for homeowners facing foreclosure in California.

California’s Homeowner Bill of Rights (HBOR) is a set of laws that provides special protections to homeowners facing foreclosure in that state. HBOR’s goals are to give more rights to homeowners when it comes to foreclosure and make sure they get a fair opportunity to explore loan modifications, as well as other ways to avoid foreclosure in the process.

Read on to learn more about foreclosure protections for homeowners under California law.

Who Does HBOR Protect?

The protections under HBOR, which went into effect on January 1, 2013, generally apply to first mortgages and deeds of trust on homes that are owner-occupied and don’t have more than four units. Almost all mortgage servicers—companies that manage loan accounts—have to comply with the HBOR laws.

Pre-Foreclosure Help for Borrowers

HBOR prevents a servicer from recording a notice of defaultthe first official step in a California foreclosureuntil 30 days after servicer has made contact (or has satisfied contact attempt requirements) with a delinquent borrower to discuss foreclosure alternatives.

Contact must be in person or by telephone. Under HBOR, the servicer must contact the borrower in person or by telephone in order to assess the borrower’s financial situation and explore options for the borrower to avoid foreclosure. During the initial contact, the servicer has to advise the borrower that he or she has the right to request a subsequent meeting, which may be over the telephone, and, if requested, the servicer has to schedule the meeting to occur within 14 days.

The assessment of the borrower’s financial situation and discussion of options may occur during the first contact, or at the subsequent meeting scheduled for that purpose. In either case, the servicer has to give the borrower the toll-free telephone number made available by the United States Department of Housing and Urban Development (HUD) to find a HUD-certified housing counseling agency. (Read about using a HUD-approved housing counselor.)

Contact attempt requirements. The servicer has to first attempt to contact the borrower by sending a first-class letter that includes the toll-free telephone number made available by HUD to find a HUD-certified housing counseling agency. After sending the letter, the servicer has to attempt to contact the borrower by telephone at least three times at different hours and on different days. If the borrower doesn't respond within two weeks after the servicer meets the telephone call requirements, the servicer has to send a certified letter, with return receipt requested.

Other Key HBOR Protections

A few of the other key provisions of HBOR include:

Prohibition on dual-tracking. Dual-tracking happens when a servicer simultaneously reviews a borrower for a loan modification or other foreclosure avoidance alternatives while at the same time going forward with a foreclosure on the property. Under HBOR, if a borrower sends the servicer a complete application for a foreclosure prevention alternative, the servicer can't record a notice of sale or conduct a foreclosure sale while the application is pending, and until the servicer provides the borrower with a written notice regarding that borrower’s eligibility for the requested foreclosure prevention alternative. (Get an overview of the various federal and state laws that protect borrowers from dual tracking.)

Single point of contact requirement. Servicers must provide borrowers with a single point of contact in the loss mitigation process.

No robo-signing. HBOR prohibits “robo-signing.” Robo-signing is when an employee of a bank or servicer signs a foreclosure document, like an affidavit or assignment of mortgage, without having any knowledge about whether the information in the document is correct. Under HBOR, servicers have to review foreclosure documents and make sure that those documents are accurate, complete, and supported by reliable evidence about the borrower’s loan, the loan’s status, and the servicer’s right to foreclose.

Written denial notice requirement. HBOR also requires the servicer to give the borrower a denial notice if the servicer rejects the borrower’s request for a first lien loan modification. The notice must specifically give the reasons for the denial and include a statement that the borrower may obtain additional documentation supporting the denial decision after making a written request to the mortgage servicer.

(Learn more about the protections for borrowers under California's Homeowner Bill of Rights.)

Getting Help

If you think your servicer has violated HBOR, consider talking to a foreclosure attorney. You might be able to stop the foreclosure until the servicer complies with the law or sue for damages.

To read more about the foreclosure process in California, see California Foreclosure Laws and Procedures.

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