Careers at Nolo

Freelance Legal Writers

Nolo, in partnership with Martindale-Hubbell, seeks legal professionals to contribute well written, informative articles to its websites. Writers must have demonstrated legal expertise and be able to put the law into plain English for a general audience. For information about this 100% freelance, telecommuting position—and to apply—visit our writer application page.

Product Manager

Description:

Nolo.com, a division of Internet Brands, has an entrepreneurial culture that applauds innovation and results and embraces change. Our smart, driven employees are given latitude to break ground on new ideas and technologies and encouraged to take strong ownership of their work while enjoying high levels of collaboration in a casual and collegial work environment.

As a part of our independent and innovative Product Management team, you will have the opportunity to own the product strategy and user experience for your line of business. You will be expected to utilize your full range of product design, interaction design, and visual design skills and be part of a team that’s creating the next generation of web and mobile products using some of the latest technologies.

Responsibilities:

• Conceive, manage, and lead project design from start to finish for your line of business or web property.
• Create design deliverables such as specifications, process flows, wireframes, and mock-ups.
• Work with content and engineering teams to prioritize features and define a product roadmap.
• Interact with other team members to incorporate their innovations and vice versa.
• Continuously monitor site performance and data to recognize trends, model data and forecasts, and drive improvements in the site designs and experience

Requirements:

• Academic background in human-computer interaction or Computer Science related field .
• BS or MS in Computer Science or related field a plus.
• Excellent command of user experience methods, design principles, and problem-framing skills.
• Impeccable verbal and written communication skills, with the ability to explain your design decisions.
• Unmistakable passion for designing compelling user experiences.
• Ability to prototype your work in HTML/CSS/JS a strong plus.
• Strong online portfolio including self-started projects.

We offer a comprehensive compensation and benefits package and casual work environment.

Inside Sales-Legal Marketing (Dublin / Pleasanton / Livermore)

Description:

Looking for that one really great sales role with that one really great company?
Looking to apply your innovative approach to sales in a fun, professional, non-traditional sales environment?
Looking for a career opportunity with an organization where both clients and employees appreciate the company?

Then sell yourself to Nolo. Nolo’s continual growth has resulted in the need to add additional Sales Representatives to our team in our Pleasanton, CA office.

About Nolo:
Nolo is a leading online community that connects consumers with legal professionals. Focused on building a better online experience for consumers to quickly find the legal assistance they need and for professionals to easily connect with those prospective consumers. Nolo provides up-to-date, quality articles and resource guides regarding a range of legal issues (often published by our subscribers) for consumers to research, and an easy 2-step inquiry process to ensure the consumer’s case is submitted to the best legal professional. In addition, Nolo continually enhances services to help the attorney gain maximum exposure and differentiation. Learn more about Nolo’s online advertising solutions at www.Nolo.com.

Main Responsibilities:

• Contacting potential prospects using the telephone and email.
• Track activities in the CRM system (Salesforce).
• Maintain a positive, professional attitude while being a team player and cooperating with all departments.
• Learn, understand and communicate the applications, features, added value and benefits of using Nolo.
• Conducting online demos.
• Sending sales collateral and additional communications to prospects.
• Closing deals.

• Articulate and professional communicative skills.
• Passion for making telephone calls and strong hunter instinct.
• Basic computer skills (Office, Internet).
• Ability to learn basic Nolo functionality and explain our programs to potential customers.
• High school Diploma (2 years of Higher Education preferred).
• Sales or telemarketing experience (phone experience preferred).
• Knowledge of Salesforce and online marketing/advertising a plus.
• Must be self-motivated.
• Excellent organization skills.
• Desire to learn and continually develop sales skills.
• Ability to speak Spanish is a plus, but not required.

Great Benefits and Compensation Plan!

• Base salary plus Commission (base salary amount dependent of experience)
• Benefits (medical, dental, vision, 401k)

We offer a comprehensive compensation and benefits package and casual work environment.

Legal Marketing Specialist - Inside Sales (Pleasanton)

Description:

Martindale-Nolo is looking for highly motivated and experienced sales reps to join our fast growing Pleasanton team. Martindale-Nolo specializes in providing quality leads to attorneys across the United States.

We are seeking a proven top sales performer to cultivate new leads via cold calling, calling warm leads, and responding to incoming marketing inquiries. If you are afraid of the phone, please stop reading now! We are looking for a career oriented sales associates who ready to get in on the ground floor of a rapidly growing organization.

What we are looking for:

• 1 to 2 years of sales experience (inside sales preferred)
• Telemarketing/cold calling experience a huge plus
• Strong relationship-building skills needed to build rapport with clients quickly and professionally
• Positive, high energy, and most importantly money motivated
• Must be willing to learn, be coachable and want to make money!
• Proficient use of Salesforce.com or other CRM experience is a plus

Responsibilities:

• Ability to handle heavy outbound calls
• Consistently meets sales quotas
• Aggressively seek to generate leads by telephone and email
• Maintain accurate up-to-date pipeline using Salesforce.com CRM
• Ability to build proposals and follow up to complete the sale

Qualifications:

• Outgoing, upbeat personality and a quick learner
• Ambitious, motivated, goal-oriented individual
• Ability to multi-task and work independently while exercising excellent judgment
• Comfortable in a fast-paced sales environment, with a solid work ethic.
• Work well under pressure and demonstrate cooperative behavior with customers, colleagues and supervisors
• Ability to prioritize multiple and competing deadlines.
• Work well in a team environment and contribute to the team's success
• Knowledge of Salesforce.com or a similar CRM a plus

We offer a comprehensive compensation and benefits package and casual work environment.

Project Manager (Pleasanton)

Description:

Internet Brands, Inc. is currently seeking a web-savvy Project Manager to join our team for Nolo.com and work out of our office in Pleasanton, CA. This is an excellent opportunity to grow your skills in project management and web technologies while working on high traffic, consumer-facing websites.

Responsibilities

• General management of web projects.
• Gather and develop business and technical requirements.
• Work with internal development team to execute against requirements.
• Ensure projects are launched according to published schedules.
• Keep business owners up to date on project status and potential issues.
• Resolve project, design, or resource issues before they cause schedule delays.

Qualifications:

• Minimum 1-2 years of experience in a web project coordinator or manager role, or equivalent experience leading development teams.
• Understanding of project processes (scheduling, documentation, risk analysis, and contingency planning).
• General understanding of development process, including development, testing, and deployment, as well as work breakdown, dependencies, responsibilities.
• General understanding of web technologies, including PHP, MySQL, HTML, CSS & JavaScript.
• General understanding of Search Engine Optimization principals and best practices.
• Strong written and oral communication skills.
• Strong attention to detail, follow-through, and organizational skills.
• Highly analytical, logical, and good problem solving skills.
• Ability to interact professionally with all levels of staff.
• Consumer facing web company experience is a plus.
• Proficiency in HTML, CSS, Adobe creative suite a plus.

We offer a comprehensive compensation and benefits package and casual work environment.

Entry-Level SEO Analyst (Pleasanton)

Description:

Nolo is the nation’s leading provider of do-it-yourself law solutions for consumers and small businesses, covering everyday legal matters such as estate planning, patents, criminal law, landlord-tenant law, bankruptcy and debtor’s rights, family law, immigration, and employment. We produce websites, books, online apps, and software. Since Nolo was acquired by Internet Brands in 2011, the Nolo brand has expanded to include a collection of legal websites in many topic areas. Nolo is currently looking for an Entry-Level SEO Analyst to join our team in Pleasanton, CA.

Responsibilities

• Produce and analyze reports on traffic, leads, keyword rankings and lead conversion.
• Quickly identify sources of traffic/lead anomalies.
• Optimize the content mix and user experience based on conversion rates, traffic performance and cost.
• Analyze performance of published content and make recommendations for new content production with good potential for traffic and lead conversion.
• Conceive and track marketing tests designed to increase inbound traffic or lead conversion.
• Launch and refine link building campaigns to various Nolo properties.

Requirements:

• Highly organized with effective written and oral communication skills.
• Highly proficient and knowledgeable with excel (including pivot tables and complex formulas) and able to extract trends from a large pool of data.
• Strong quantitative, analytical, and problem solving skills.
• Motivated , self-sufficient and driven to deliver results.
• Proficient in Microsoft Office, and able to learn and understand new platforms quickly.
• Internet Savvy - The ideal candidate has an excellent understanding of online media dynamics and user generated content/value of product reviews.
• SEO or SEM experience is a plus.
• BA/BS from four year college.

Sales Guru - Inside Sales Superstar

This is a great opportunity for a results driven individual to grow with our company. We are seeking a high energy individual to generate new business and service clients by selling online advertising and lead generation to lawyers. We are only looking for TOP PRODUCERS – SALES SUPERSTARS.

What's in it for you?

• No cap on commissions!!
• Monday to Friday with daytime hours
• Friendly, professional team environment that values and encourages involvement

What are the responsibilities of the job?

Lead Generation

• Identify potential clients through a variety of online resources
• Cold calling leads to prospect for new business (phone and email)
• Qualify prospects on multiple criteria to determine fit with Nolo.com’s offerings

Sales

• Utilize a consultative selling approach when conducting sales demonstrations to illustrate the value and benefits of Nolo’s product offerings
• Understand the needs of your prospects and the needs of your existing book of business
• Ability to showcase Nolo.com’s online advertising and lead generation programs through real time demonstrations, email or phone
• Cross selling services
• Negotiate sales to meet or exceed targets

Client

• Relationship building
• Answer questions and inquiries from potential and existing clients via phone and email
• Provide accurate information to customers

Other

• Attend weekly sales review meeting
• Update CRM (Customer Relationship Management) system with details of all interactions with prospects and clients in a timely manner
• Process sales accurately using the online sales agreement and proposal generator
• Obtain product knowledge through training sessions, reading web pages and consulting with management
• Stay current with industry trends and information by reading articles and attending webinars
• Other projects and duties as assigned

What qualifications do I need?

• Solid B2B sales ability with proven closing skills
• Must be able to deliver results
• Must be self-motivated and have the ability to work with minimal supervision
• Must have good verbal and written communication skills with the ability to create sales proposals and presentations
• Entrepreneurial mind set
• Good organization and time management skills
• General knowledge of computers, Internet Explorer, and Outlook is a must
• Knowledge of the legal industry is an asset
• Ability to speak Spanish is a plus, but not required

Customer Success Rep

Description:

Pleasanton based Nolo, a division of Internet Brands, is currently seeking a Customer Success Representative who will be responsible for providing the highest quality sales and service to current Nolo customers within an assigned team. This position requires a high level of customer interaction by providing exceptional sales and service. The Customer Success Representative will manage all new customer on-boarding to ensure optimal success and adoption of best practices, identify up-sell opportunities or campaign adjustments, assist with or win back previous customers, as well as cross sell into other products/programs, assist with retentions, and coordinate with the assigned team Sales Reps to fulfill the customer’s needs.

Responsibilities:

• Complete on-boarding and help set the customer up for success
• Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.
• Identify cross-sell opportunities by understanding the customer’s current subscription and determining how Martindale can provide more value.
• Actively sell Web Hosting and other unpurchased services/products to existing base of assigned team accounts.
• Identify win back opportunities.
• Assist in template maintenance of Salesforce CRM
• Ongoing customer coaching on implementation of best practices and adoption rate to aid in higher conversion rates for attorneys and churn reduction.
• Utilizes resources, negotiation and problem solving skills in order to ensure customer retention and loyalty.
• Creates customer satisfaction and loyalty through effective and timely resolution of a variety of customer inquiries.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Generate reports to monitor team accounts, identify any need/opportunity for adjustments and create a solution with the assigned Sales Rep to implement, or executes independently.
• Assist in retention efforts, and surveying customers who have canceled to determine the cause of cancellation.
• Offer suggestions to management based on feedback from customer regarding the product(s).
• Act as back-up for any Sales Rep on assigned team.
• Track activities in the CRM system (Salesforce)
• Learn, understand and communicate the applications, features, added value and benefits of using Martindale.
• Conducting online demos.
• Sending sales collateral, proposals, contracts and additional communications to prospects.
• Closing

Qualifications

• Strong communication skills (both written and verbally).
• Passion for making telephone calls and a strong closing instinct.
• Basic computer skills (including Gmail, Excel, Word, Internet).
• Ability to learn basic Martindale functionality and explain our programs to potential customers.
• High school Diploma (2 years of Higher Education preferred).
• 2 years of Sales or Telemarketing experience (phone experience preferred).
• Must be self-motivated.
• Excellent organization skills.
• Desire to learn and continually develop sales skills.
• Knowledge of Salesforce and online marketing/advertising a plus.

Great Benefits and Compensation Plan!

• Base salary plus Commission.
• Benefits (medical, dental, vision, 401k).

We offer a comprehensive compensation and benefits package, in a pleasant, casual-dress office environment in Pleasanton, CA.

Account Manager

Description:

Pleasanton based Nolo, a division of Internet Brands, is currently seeking an Account Manager who will be responsible for providing the highest quality sales and service to current Nolo customers within an assigned team. This position requires a high level of customer interaction by providing exceptional sales and service. The Account Manager will manage all new customer on-boarding to ensure optimal success and adoption of best practices, identify up-sell opportunities or campaign adjustments, assist with or win back previous customers, as well as cross sell into other products/programs, assist with retentions, and coordinate with the assigned team Sales Reps to fulfill the customer’s needs.

Responsibilities:

• Complete on-boarding and help set the customer up for success.
• Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.
• Identify cross-sell opportunities by understanding the customer’s current subscription and determining how Martindale can provide more value.
• Actively sell Web Hosting and other unpurchased services/products to existing base of assigned team accounts.
• Identify win back opportunities.
• Ongoing customer coaching on implementation of best practices and adoption rate to aid in higher conversion rates for attorneys and churn reduction.
• Utilizes resources, negotiation and problem solving skills in order to ensure customer retention and loyalty.
• Creates customer satisfaction and loyalty through effective and timely resolution of a variety of customer inquiries.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Generate reports to monitor team accounts, identify any need/opportunity for adjustments and create a solution with the assigned Sales Rep to implement, or executes independently.
• Assist in retention efforts, and surveying customers who have canceled to determine the cause of cancellation.
• Offer suggestions to management based on feedback from customer regarding the product(s).
• Act as back-up for any Sales Rep on assigned team.
• Track activities in the CRM system (Salesforce)
• Learn, understand and communicate the applications, features, added value and benefits of using Martindale.
• Conducting online demos.
• Sending sales collateral, proposals, contracts and additional communications to prospects.
• Closing.

Requirements:

• Strong communication skills (both written and verbally).
• Passion for making telephone calls and a strong closing instinct.
• Basic computer skills (including Gmail, Excel, Word, Internet).
• Ability to learn basic Martindale functionality and explain our programs to potential customers.
• High school Diploma (2 years of Higher Education preferred).
• 2 years of Sales or Telemarketing experience (phone experience preferred).
• Must be self-motivated.
• Excellent organization skills.
• Working knowledge/experience in Magento (php shopping cart) is a plus.
• Desire to learn and continually develop sales skills.
• Knowledge of Salesforce and online marketing/advertising a plus.

Internet Sales Representative

Description:

Bay Area (Pleasanton) based online media company, Nolo.com (a division of Internet Brands, Inc.) is currently looking for Internet Sales Representatives to join our team! Our ideal candidate is an energetic, resourceful, take-charge individual who wants to join a stellar team. Candidates must be motivated, optimistic, enthusiastic, detail-oriented, and have effective problem solving skills. Also, they must enjoy describing themselves in LOTS of adjectives...obviously. This is a great opportunity for anyone looking to hit the ground running and close deals quickly! Recent college grads, actors, previous alumni fundraisers, this is a great fit for you! But ultimately, this is a great fit for anyone looking to join an awesome company and grow!

Here's some of what you'll be doing:

• Learning the ins and outs of our products and business.
• Contacting potential customers via phone and e-mail.
• Conducting online demos of products.
• Maintaining communication between team and clients.
• Tracking activity in database.

Here are some things that would be nice to have, but aren't totally necessary (so don’t freak out if you don’t have them):

• 1-2 years’ experience in business to business sales. Had a year of sales, and done some marketing? That's awesome too!
• Knowledge and experience in online advertising. Basic understanding and eager to learn more? You're perfect!
• Ability to speak Spanish is a plus, but not required.

If you're going to be successful in this role, here are some of our MUST HAVE’S:

• High energy and positive demeanor. We are looking for someone who can make a positive impact on the team!
• Strong work ethic. We're looking for someone who wants to put the work in to make it happen!
• Ability to work with others, and the desire to learn more!
• Excellent phone skills and ability to relate with customers!
• Superb written and verbal communication skills!

Here are some of the benefits:

• Hands on training!
• You get to work for a cool company, on a great team! And, it's Monday
• Friday. Tired of working on the weekends? Join us, you won't have to!
• We're a dot com. You can wear shorts, t-shirts, and sandals if you like. Most of us do, and it doesn't get much better than that!
• You control your income, and there's lots of income potential!

We offer a comprehensive compensation and benefits package and casual work environment.

Entry Level Internet Sales Representatives

Description:

Bay Area (Pleasanton) based online media company, Nolo.com (a division of Internet Brands, Inc.) is currently looking for Entry Level Internet Sales Representatives to join our team! Our ideal candidate is an energetic, resourceful, take-charge individual who wants to join a stellar team. Candidates must be motivated, optimistic, enthusiastic, detail-oriented, and have effective problem solving skills. Also, they must enjoy describing themselves in LOTS of adjectives...obviously. This is a great opportunity for anyone looking to hit the ground running and close deals quickly! Recent college grads, actors, previous alumni fundraisers, this is a great fit for you! But ultimately, this is a great fit for anyone looking to join an awesome company and grow!

Here's some of what you'll be doing:

• Learning the ins and outs of our products and business.
• Contacting potential customers via phone and e-mail.
• Conducting online demos of products.
• Maintaining communication between team and clients.
• Tracking activity in database.

Here are some things that would be nice to have, but aren't totally necessary (so don’t freak out if you don’t have them):

• 1-2 years’ experience in business to business sales. Had a year of sales, and done some marketing? That's awesome too!
• Knowledge and experience in online advertising. Basic understanding and eager to learn more? You're perfect!
• Ability to speak Spanish is a plus, but not required.

If you're going to be successful in this role, here are some of our MUST HAVE’S:

• High energy and positive demeanor. We are looking for someone who can make a positive impact on the team!
• Strong work ethic. We're looking for someone who wants to put the work in to make it happen!
• Ability to work with others, and the desire to learn more!
• Excellent phone skills and ability to relate with customers!
• Superb written and verbal communication skills!

Here are some of the benefits:

• Hands on training!
• You get to work for a cool company, on a great team! And, it's Monday
• Friday. Tired of working on the weekends? Join us, you won't have to!
• We're a dot com. You can wear shorts, t-shirts, and sandals if you like. Most of us do, and it doesn't get much better than that!
• You control your income, and there's lots of income potential!

Entry Level Account Manager

Description:

Pleasanton based Nolo, a division of Internet Brands, is currently seeking an Entry-Level Account Manager who will be responsible for providing the highest quality sales and service to current Nolo customers within an assigned team. This position requires a high level of customer interaction by providing exceptional sales and service. The Entry-Level Account Manager will manage all new customer on-boarding to ensure optimal success and adoption of best practices, identify up-sell opportunities or campaign adjustments, assist with or win back previous customers, as well as cross sell into other products/programs, assist with retentions, and coordinate with the assigned team Sales Reps to fulfill the customer’s needs.

Responsibilities:

• Complete on-boarding and help set the customer up for success.
• Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.
• Identify cross-sell opportunities by understanding the customer’s current subscription and determining how Martindale can provide more value.
• Actively sell Web Hosting and other unpurchased services/products to existing base of assigned team accounts.
• Identify win back opportunities.
• Ongoing customer coaching on implementation of best practices and adoption rate to aid in higher conversion rates for attorneys and churn reduction.
• Utilizes resources, negotiation and problem solving skills in order to ensure customer retention and loyalty.
• Creates customer satisfaction and loyalty through effective and timely resolution of a variety of customer inquiries.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Generate reports to monitor team accounts, identify any need/opportunity for adjustments and create a solution with the assigned Sales Rep to implement, or executes independently.
• Assist in retention efforts, and surveying customers who have canceled to determine the cause of cancellation.
• Offer suggestions to management based on feedback from customer regarding the product(s).
• Act as back-up for any Sales Rep on assigned team.
• Track activities in the CRM system (Salesforce)
• Learn, understand and communicate the applications, features, added value and benefits of using Martindale.
• Conducting online demos.
• Sending sales collateral, proposals, contracts and additional communications to prospects.
• Closing.

Qualifications:

• Strong communication skills (both written and verbally).
• Passion for making telephone calls and a strong closing instinct.
• Basic computer skills (including Gmail, Excel, Word, Internet).
• Ability to learn basic Martindale functionality and explain our programs to potential customers.
• High school Diploma (2 years of Higher Education preferred).
• 2 years of Sales or Telemarketing experience (phone experience preferred).
• Must be self-motivated.
• Excellent organization skills.
• Desire to learn and continually develop sales skills.
• Knowledge of Salesforce and online marketing/advertising a plus.

Great Benefits and Compensation Plan!

• Base salary plus Commission.
• Benefits (medical, dental, vision, 401k).

Sales Manager

Description:

Pleasanton based, Nolo, is currently looking for a seasoned, charismatic leader who will guide our inside sales team to success. The Sales Manager will lead and coach an inside sales team that uses consultative sales skills to understand prospect’s needs and deliver measurable solutions. S/he will work with Senior Management to set strategic objectives and run the day-to-day operations for the inside sales team. This person is responsible for helping their team deliver on ambitious targets, and roll up their sleeves to work directly with existing clients to exceed revenue and growth targets across markets and products. The right candidate would be an excellent communicator with a proven ability to train and motivate a large team, and take an analytical approach to sales management.

Responsibilities:

• Responsible for managing and developing a team of Inside Sales Representatives to their individual targets as well as the collective targets.
• Assess the needs of our customers and gather user feedback to improve upon existing solutions and design and iterate sales process and operations.
• Build team structure, recognize leadership potential, and support career development through enhancing capabilities within the team.
• Execute projects involving quantitative analysis, industry research and strategic development.
• Ensure team readiness to deliver complex services solutions and create a culture of sales innovation and client success on the team.
• Successfully perform the same activities that the telesales reps perform on an as-needed basis.

Personal Attributes:

• Ability to work with all levels of management.
• Ability to build positive relationships and influence.
• A strong interest for consultative solution selling with a drive to innovate and track-record of managing and inspiring high performing sales teams for 2 years.
• Independent, self-starter who thrives on immersion in a rapidly changing environment and excellent problem-solving and analytical skills.
• Proactive, can-do attitude, follow-through, resourcefulness, attention to detail and strong verbal and written communication skills and people management experience.
• Strong communication and interpersonal skills; ability to be personable yet persistent.

Professional Qualifications

• Bachelor's degree.
• Minimum 2 yrs of online sales, business-development experience.
• Experience managing a team in a fast-paced, high-volume outbound phone selling environment.
• Strong preference to candidates with experience selling small to medium businesses.
• Demonstrated, proven success in lead generation, prospecting, contract negotiation and closing customers.
• Proficiency with MS Office and CRM tools.
• Experience with Salesforce is a plus.