If the Credit Reporting Agency Does Not Correct Your Report: What to Do

If you dispute an item in your credit report, but the credit reporting agency refuses to correct it, you can take additional steps to remedy the problem.

By , Attorney · UCLA School of Law

You have the right to dispute any inaccuracies in your credit reports. Once you challenge an item in a report, the credit reporting agency must either delete the information or further investigate the matter and then get back to you.

Unfortunately, a credit reporting agency might respond that the creditor reporting the information verified its accuracy and completeness. Then, that information will remain in your file.

Summary of What to Do When a Credit Bureau Does Not Respond

If you dispute an incorrect item in your credit report but the credit reporting agency doesn't fix it, you'll have to take additional steps to remedy the problem.

You can:

  • contact the creditor directly
  • file another dispute with the credit reporting agency but include more information
  • file a complaint about the credit reporting agency with a government entity
  • lodge a complaint about the creditor with a government entity
  • file a complaint with your state consumer protection agency
  • contact your congressional representative or senator
  • sue the credit reporting agency or creditor, or
  • add an explanatory statement to your credit report.

What Legal Actions Can You Take for Incorrect Credit Reporting?

If the credit reporting agency refuses to change your report—and you still believe the information is inaccurate or incomplete—you'll need to take more aggressive action.

Here are some ideas to help you in your efforts to clean up your credit report.

Contact the Creditor Directly

Contact the creditor that furnished the incorrect information, and demand that it tell the credit reporting agency to remove the data from your report. You can use Nolo's Request to Creditor to Remove Inaccurate Information or write your own letter. If you get a letter from the creditor agreeing that the information is wrong and should be deleted from your credit file, send a copy of that letter to the agency that made the flawed report.

If you already contacted the creditor directly, it doesn't have to deal with this dispute again unless you supply more information. But if you escalate your complaint to the president or CEO, for example, because you believe the dispute was not adequately investigated and demonstrate a solid basis for your belief, the company is likely to respond.

If the company can't or won't assist you in removing the inaccurate information, contact the credit reporting agency directly. Credit reporting agencies have toll-free numbers to handle consumer disputes about erroneous items in their credit files that aren't removed through the normal reinvestigation process. Go to the Equifax, Experian, and TransUnion websites for contact information for these three nationwide credit reporting agencies.

File Another Dispute With the Credit Reporting Agency Using More Information

If you have more information that backs up your claim, you can submit a new dispute to the credit reporting agency. Be sure to provide fresh, relevant information. If you dispute the same error without giving the agency any additional information, it will probably decide that your dispute is frivolous. Then, it doesn't have to investigate the matter further.

File a Complaint About the Credit Reporting Agency

You can file a complaint about a credit reporting agency with the Consumer Financial Protection Bureau (CFPB). The CFPB will forward your complaint to the agency and try to get a response. If the CFPB thinks another government agency would be better able to help you, it will forward your complaint to that agency and let you know.

File a Complaint About the Creditor

If the creditor that furnished the incorrect or incomplete information fails to revise it or advise the credit reporting agency of a correction (or if it advises the credit reporting agency of the adjustment but then reports the erroneous information again later), you may file a complaint with the federal agency that oversees that type of financial institution. The CFPB also oversees many types of financial agencies. So, you can file a complaint there too.

If you aren't sure which agency to contact, start with the CFPB, which will likely forward your complaint to the appropriate agency. Generally, the CFPB won't represent you individually. But it could send an inquiry to the company, and if there are enough complaints or other evidence of wrongdoing, it might take legal action.

Complain to Your State Consumer Protection Agency

Some states have laws that apply to credit reporting agencies or creditors furnishing information to these agencies. File a complaint with your state's attorney general or consumer protection agency.

Contact Your Congressional Representative or Senator

After all, they write the laws and need to know when problems arise with those laws or their enforcement. Your congressperson can also call the CFPB or FTC and ask it to investigate.

Can You Sue a Company for Inaccurate Credit Reporting?

If you were seriously harmed—say, the credit reporting agency continued to give out incomplete or inaccurate information after you requested corrections—you might consider filing a lawsuit. Under the Fair Credit Reporting Act (FCRA) (15 U.S.C. § 1681 and following), you may sue a credit reporting agency for negligent or willful noncompliance with the law within two years after you discover the harmful behavior or within five years after the harmful behavior occurs, whichever is sooner. Depending on the violation, you might be able to win actual damages, statutory damages, punitive damages, court costs, and attorneys' fees.

You might also consider suing the creditor that supplied the inaccurate information. But these types of lawsuits are complicated, and the FCRA provides creditors with many ways to avoid liability. You'll need to consult a lawyer to pursue this type of lawsuit.

Consider Adding an Explanatory Statement to Your Credit Report

You have the right to add an explanatory statement to your credit report. Once you file a statement about the dispute with a credit reporting agency, the agency must include your statement, or a summary of it, in any report that includes the disputed information.

If the agency assists you in writing the explanation, it may limit your statement to 100 words. Otherwise, there isn't a specific word limit. But it's a good idea to keep the statement very brief. That way, the credit reporting agency will likely use your unedited comment.

Talk to a Lawyer

If you need help fixing your credit report, consider talking to a consumer protection attorney or debt settlement lawyer who handles credit issues. A lawyer can help you enforce your rights against an agency or creditor that violates the FCRA.

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