Most Common Violations of the FCRA

Learn about Fair Credit Reporting Act violations.

By , Attorney · Case Western Reserve University School of Law

The Fair Credit Reporting Act (FCRA) protects against the misuse and misreporting of your credit information. When creditors, collectors, or credit reporting agencies violate the provisions of the FCRA, it can cause lower credit scores, denials of credit, higher interest rates on loans and credit extensions, and more.

It's important to recognize when the FCRA has been violated so you can take action and prevent harm to your credit.

What Is the FCRA?

The FCRA governs consumer reporting agencies, also called "credit bureaus," and the businesses or individuals that report information to the consumer reporting agencies. The agencies compile this information into your credit reports.

Your credit reports serve an important purpose. They can determine whether you can obtain a mortgage, car loan, job, and even an apartment.

The FCRA tells credit reporting agencies, creditors, and other authorized persons what they can and can't do with your credit information.

What Are Violations of the FCRA?

Here are some of the more common ways that creditors, collectors, and credit bureaus violate the FCRA.

Furnishing and Reporting Old Information

Credit reporting agencies and the creditors who supply information to them must provide and keep your credit information current. When your credit circumstances have changed, and the information in your credit report isn't updated to reflect these changes, this failure might be a violation of the FCRA.

Some examples of violations include:

Furnishing and Reporting Inaccurate Information

Your creditor must not supply information to a credit reporting agency that it knows (or should know) is inaccurate. That kind of information includes:

  • reporting a debt as charged-off when you settled it or paid it in full
  • misstating the balance due
  • reporting late payments when you paid timely
  • listing you as a debtor on an account when you were only the authorized user or
  • supplying credit information on an account where identity theft was previously reported (or failing to maintain a reasonable procedure for you to report identity theft).

Mixed Files

Credit reporting agencies can also run afoul of their obligations to report accurate credit information about you. In many instances, this violation happens when a credit bureau mixes your file with that belonging to someone else with similar background information.

Some common cases of mixed files include:

  • morphing or duplicating negative credit information with a stranger who shares a similar Social Security number
  • failing to distinguish the Jr. and Sr. in similar surnames
  • mixing the information of persons with the same last name and similar first names, and
  • combining or mixing credit files of persons with similar names living in the same city or zip code.

Failing to Follow Debt Dispute Procedures

When you submit a written dispute about the accuracy of an item on your report, the credit bureaus and your creditors must take certain actions in response. Their duties include conducting a reasonable investigation of your dispute, correcting any inaccurate information, or even removing the disputed debt from your credit reports.

A credit reporting agency or creditor can also fall short of its duties in a number of other ways.

Debt Dispute Violations by Credit Reporting Agencies

Some common violations by credit reporting agencies include failing to:

  • notify a creditor that you dispute the debt that it has reported
  • conduct a reasonable investigation of your dispute or
  • correct or delete any inaccurate, incomplete, or unverifiable information within 30 days (or 45 days in some cases) of receiving notice of your dispute.

Debt Dispute Violations by Creditors and Other Information Suppliers

Some common creditor and furnisher violations include failing to:

  • notify every credit reporting agency involved that you dispute the debt
  • submit corrected information to the credit reporting agency subsequent to investigating your dispute
  • refrain from continuing to submit information that it knows (or should know) is incorrect
  • conduct an internal investigation of your dispute within 30 days (or 45 days in some cases)
  • provide you with a reasonable procedure, including an address, to submit a written dispute or report of identity theft or
  • inform you of the results of its investigation within five business days after it completes the investigation.

Privacy Violations

Credit reporting agencies can't release your credit reports to just anybody. They can only give them to authorized persons. The agencies may disclose your report only to persons or entities that have a valid need, such as:

  • creditors
  • landlords
  • insurance providers
  • utility companies, and
  • employers (only if you previously consented).

Requesting a Credit Report for an Impermissible Purpose

Even though your employer, creditor, or landlord might be allowed to pull your credit report, they must still have a permissible purpose to do so. If someone pulls your credit report for an impermissible purpose, then it might be a violation of the FCRA.

Some examples of impermissible purposes include:

  • someone pulls your credit report to determine if you're collectible before filing a lawsuit against you on an involuntary debt or other non-credit matter (for example, in determining whether to file a personal injury lawsuit)
  • your employer pulls your credit report without your permission or
  • a creditor on a debt you discharged in bankruptcy pulls your credit report to check out your current financial activity.

Withholding Notices

You're entitled to notices concerning the reporting, handling, and use of your credit information. Notice violations under the FCRA might occur when:

  • a creditor fails to notify you when it supplies negative credit information to a credit reporting agency
  • a user of credit information (such as a prospective employer or lender) fails to notify you of a negative decision based on your credit report
  • a creditor fails to provide you with your credit score if it was used as part of any credit decision
  • a creditor fails to notify you of your right to dispute inaccurate credit information
  • a creditor fails to notify you of your right to obtain a free credit report or
  • a creditor or "user of information" refuses to identify the source of the credit information it obtained about you.

What to Do If You Need Legal Help

If any of these three types of entities (credit bureau, creditor, or information user) violated your rights under the FCRA, you might be able to sue them in state or federal court for damages. To learn more about your rights and remedies, talk to a lawyer.

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