If you want to set up a repayment plan, postpone payments, consolidate your loans, cancel a loan, or apply for some other government program, you need to know both who services it. The servicer generally handles the payments and works with borrowers on repayment plans, as well as other matters related to your federal student loan. The holder of the loan, on the other hand, owns the loan.
If you’re in default on your student loan, you’ve probably heard from the servicer, because it’s trying to collect the loan. If you’re not in default, here's how find out who the servicer is:
To get information about your federal student loans, you can also try these sources:
The National Student Loan Data System (www.nslds.ed.gov). This is the Department of Education’s central database for student aid. You can get information about what kind of loan you have, as well as loan or grant amounts, outstanding balances, loan status, and disbursements. Identification information is required to access the database. You’ll need a Federal Student Aid (FSA) ID (a username and password) to access the system, which you can get online. You can also access the database by calling the Federal Student Aid Information Center (just below).
Department of Education’s Federal Student Aid Information Center. For help accessing the National Student Loan Data System and to find information about the holder of your loan, as well as information on your loans, call the Department of Education’s Federal Student Aid Information Center at 800-433-3243 or 800-730-8913 (TDD). For loans in default, call the Department of Education’s Default Resolution Group at 800-621-3115 or 877-825-9923 (TDD).
Federal Student Aid Ombudsman office.If you’ve tried all of these places and are still having trouble, consider contacting the Federal Student Aid Ombudsman office. The Department of Education’s student loan ombudsman helps borrowers with student loan problems. The ombudsman is a “last resource”; usually it will help you only after you have tried to resolve the problem yourself. You can contact the student loan ombudsman office at 877-557-2575 or go to the U.S. Department of Education's Federal Student Aid website.