Mortgage Servicing Errors and Abuses

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Errors and Abuses by the Mortgage Servicing Industry

What Can I Do If My Lender Doesn't Credit My Mortgage Payments to My Account?

Here’s what to do if your loan servicer misapplies your mortgage payment or doesn’t credit your account.
Abuses by the Mortgage Servicing Industry

Learn about abuses and errors that happen in the mortgage servicing industry.
What happens if my mortgage servicer doesn't send me the payoff statement that I requested?

Question I want to pay off my mortgage loan so I called the servicer (the company I make my payments to) to ask how much it would cost. The representative that I spoke to told me to send my request in writing and then they would send me a payoff statement with the total amount due. I sent my written
What's a Mortgage Servicer?

Mortgage servicing companies handle borrowers' accounts. Find out if you can change your mortgage loan servicer.

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