How and When Can Debt Collectors Contact You? Text, Email, Calls & Social Media Rules

The federal Fair Debt Collection Practices Act (FDCPA) protects consumers by making it illegal for debt collectors to use harassing, abusive, or unfair tactics when collecting debts, including personal loans, credit card balances, medical bills, and mortgages. With the introduction and rise of digital communication, many people wonder whether debt collectors can contact you by text message, email, voicemail, or social media.

In response to changing technology, the Consumer Financial Protection Bureau (CFPB) updated Regulation F, which implements the FDCPA, to clarify how debt collectors may communicate using texts, emails, and online platforms while enforcing strict opt-out rights and contact limits. These recent FDCPA rules restrict the times and frequency debt collectors can contact you, require easy ways to unsubscribe from electronic messages, and prohibit abusive or excessive behavior, no matter the communication method.

This article explains your rights under the FDCPA, shows when digital debt collection messages cross the line, and gives clear steps for stopping any illegal contact.

FDCPA Modern Rules: Digital Communication Protections and Recent Updates

Again, the federal FDCPA, enacted in 1977, prohibits debt collectors from engaging in harassing, abusive, and unfair debt collection practices. However, because Congress passed the law decades ago, the law didn't initially address modern communication methods, such as text messages, emails, voicemails, and social media.

In 2020, the CFPB issued a final rule amending Regulation F to clarify how debt collectors can use these digital communications. The rule explains how the FDCPA's protections apply to digital communications and gives consumers the ability to unsubscribe from debt collectors' electronic messages. It also describes how collectors may use voicemails and limits how often debt collectors can call you.

The final rule became effective on November 30, 2021, one year after its publication in the Federal Register.

Understanding FDCPA Coverage

Communication Methods: What's Legal

Under the FDCPA, debt collectors can call you and send you letters. They can also send you texts and emails to try to collect a debt. They can also try to contact you through social media, so long as the message isn't public.

Is There a Limit on Texts and Emails?

The law doesn't cap the number of electronic messages a collector may send. (Calls are subject to a limit.) But it makes it clear that the FDCPA prohibition on harassing conduct, like contacting you excessively, as well as the ban on communicating with you at inconvenient times or places, applies to electronic communications, such as texts and emails. (12 C.F.R. § 1006.6, § 1006.14 (2025).)

Can a Debt Collector Contact Me Through Social Media?

The FDCPA prohibits debt collectors from communicating or attempting to communicate with you in connection with collecting a debt through a social media platform if the message is viewable by the general public or your social media contacts. (12 C.F.R. § 1006.22(f)(4) (2025).)

Debt collectors are allowed to send you private messages over social media unless, for example, you've asked the debt collector not to use that medium to communicate with you. Also, suppose a debt collector sends you a private message via social media, like Facebook or LinkedIn, asking to be added as one of your contacts. In that case, the collector has to disclose their identity as a debt collector.

If you're active on social media and have debt in collections, take steps to protect yourself: Assume debt collectors monitor your social media accounts and don't post information about where you work, where you live, or your financial situation.

Can a Debt Collector Email Me at Work?

Generally, a debt collector can't communicate or attempt to communicate with you by sending an email to an email address that the debt collector knows is a work email address, subject to some exceptions. For example, a collector may send messages to your work email if you used the email address to communicate with the debt collector about the debt, and you haven't opted out since, or you gave prior consent directly to the debt collector that it could use that email address, and you haven't withdrawn consent. (12 C.F.R. § 1006.22(f), § 1006.6(d) (2025).)

In many situations, the FDCPA prohibits collectors from calling you at work as well.

How Many Times Can a Debt Collector Call Me?

Under the FDCPA, a debt collector is presumed to violate the FDCPA if it places telephone calls to a specific person in connection with the collection of a particular debt in either of the following circumstances.

• The collector calls more than seven times within seven consecutive days.
• The collector calls within seven consecutive days of having had a telephone conversation about the debt. The date of the telephone conversation is the first day of the seven-consecutive-day period. (12 C.F.R. § 1006.14 (2025).)

These limitations apply to each particular debt, not per consumer. So, a debt collector can call you more often if you owe several debts they're trying to collect.

And again, the law doesn't have a similar restriction on how many times a collector can contact you via text or email, but you can opt out of receiving them, and the frequency of messages can't be abusive or harassing.

Also, the limitation on calls has three exclusions:

• calls for which you gave prior consent
• calls that don't connect to the dialed number, and
• calls placed to specific professional persons, like your attorney. (12 C.F.R. § 1006.14(b)(3) (2025).)

Can a Debt Collector Leave Voicemails About a Debt I Owe?

The FDCPA permits a collector to leave voicemails, which could be heard by someone other than the debtor. But the voicemail must be a "limited-content message." A debt collector who leaves a limited-content message doesn't violate the FDCPA's prohibition against third-party communications.

A limited-content message is a voicemail that includes the following:

• a business name for the debt collector that doesn't indicate that the debt collector is in the debt collection business
• a request that you reply to the message
• the name or names of one or more natural persons whom you can contact to reply to the debt collector, and
• a telephone number or numbers that you can use to reply to the debt collector.

In addition, a limited-content message may include one or more of the following:

• a salutation
• the date and time of the message
• suggested dates and times for you to reply to the message, and
• a statement that if you reply, you may speak to any of the company's representatives or associates. (12 C.F.R. § 1006.2(j) (2025).)

But the voicemail can't include any other information.

Chart of Methods Debt Collectors Can Use to Contact You

Prohibition on Harassing, Oppressive, or Abusive Conduct

The FDCPA forbids harassing, oppressive, and abusive conduct, no matter what kind of communication media the debt collector uses. So, this prohibition applies to in-person interactions, telephone calls, audio recordings, paper documents, mail, email, text messages, social media, and other electronic media.

Can Debt Collectors Contact Me at Unusual or Inconvenient Times and Places?

Generally, the FDCPA prohibits a collector from contacting you at an unusual or inconvenient time or place. Calls and other contacts before 8 a.m. and after 9 p.m. are presumed to be inconvenient. But if you work nights and sleep during the day, a call at 1 p.m. might also be inconvenient.

You may set limits on debt collection communications to reflect your preferences. Just tell the collector when it's inconvenient for you to get communications about the debt. The final rule clarifies that a consumer need not use specific words to assert that a time or place is inconvenient for debt collection communications. (12 C.F.R. § 1006.6(b) (2025).)

Opting Out and Stopping Communication

Protecting Yourself: Scams & Safety Tips

What to Do If Your Rights Are Violated

If you think a debt collector has violated the FDCPA when trying to collect a debt from you, you can report the collector to the Federal Trade Commission and CFPB, as well as your state attorney general's office. (Be sure to save all texts, emails, voicemails, and social media messages.)

You might also be able to sue the collector in court or use those violations as leverage in debt settlement negotiations. Consider talking to an attorney to get advice about your options. You might be able to recover money and other damages.