USCIS No Longer Offers Online Self-Scheduling for InfoPass Appointments

How to get an in-person appointment at a USCIS office for inquiries or requests about your immigration matter.

By , J.D.


In March 2019, U.S. Citizenship and Immigration Services (USCIS) began phasing out online self-scheduling for InfoPass appointments for certain field offices. The agency now plans to completely phase out online self-scheduling by September.

InfoPass appointments have, up to now, been used by applicants for immigration benefits to inquire about the status of a case, to put forth emergency requests, to ask specific questions about a case, and to receive documents related to their legal status.

Under the new system, applicants must instead first call the USCIS Contact Center at 1-800-375-5283 to ask about their cases and potentially be scheduled for an in-person meeting at a USCIS field office.

Applicants can also submit a request online for an in-person meeting at A USCIS official will review the online request and call the applicant back to schedule an appointment if needed.

Why the New Appointment Policy?

USCIS believed that many of the people who were self-scheduling InfoPass appointments did not actually need an in-person meeting and could have had their issues resolved over the phone. Under the new policy, applicants with questions regarding the status of their case that can be resolved over the phone will not be scheduled for an in-person appointment.

How Will Appointment Requests Be Handled by the USCIS Contact Center?

Applicants who call the USCIS Contact Center will first be directed to an automated voice system, which contains general information about case status (received, pending, decision, and so on).

If your question cannot be answered by the automated voice service, you will be directed to a "Tier 1" live human operator. This operator will try to answer your question or resolve your issue. If your issue cannot be handled over the phone, it will then be elevated to a "Tier 2" live human operator, who is a USCIS officer.

The USCIS officer will not be immediately available to speak with you, but will call you back with information regarding your request at a scheduled time. If the USCIS officer cannot resolve your issue over the phone, he or she can schedule an appointment for you at a field office. USCIS expects the appointments to be scheduled for around five business days after the call to the USCIS Contact Center.

Which Types of Issues Will Receive In-Person USCIS Appointments?

USCIS will decide if an in-person appointment is needed on a case-by-case basis. It will ordinarily schedule only people who have urgent requests.

The requests that are most likely to receive in-person appointment include: proof of status requests (such as an I-551 stamp, proof of permanent residence), emergency advance parole (travel document) requests, requests related to DACA (Deferred Action for Childhood Arrivals) or PIP (Parole in Place), and requests related to Satisfactory Departure.

Can I Still Request an Emergency In-Person Appointment Directly at a Field Office?

In emergency situations, USCIS will use its discretion to give some people walk-in appointments.

What Should I Bring to My USCIS Appointment?

If you are scheduled for an in-person appointment, make sure to bring along all documents related to your immigration case and your personal identification documents, for example your passport, I-94, and driver's license. The USCIS officer who schedules your appointment may also tell you specific documents to bring based on your particular case.

Effective Date: March 1, 2019