What to Do If You Received Two Biometrics Appointment Notices

USCIS has been accidentally issuing duplicate notices.

This problem has been going on for weeks now, and at last U.S. Citizenship and Immigration Services (USCIS) has issued an official statement acknowledging it: The agency has been issuing duplicate biometrics appointment notices.

In other words, the same person might get an appointment notice for two different dates to visit an Application Support Center (ASC) -- especially confusing for people who have already attended one biometrics appointment (at which a photo and fingerprints are taken in connection with an application for an immigration benefit -- see "What to Expect at a USCIS Biometrics Appointment" for details.)

Unfortunately, the fact that USCIS may have made a mistake doesn't let you off the hook -- you may have to confirm the error and figure out the best way to deal with it. To that end, USCIS suggests:

  • Received more than one appointment notice? Attend just one appointment, but take both notices with you, and show them to the officer who assists you.
  • Received a second appointment notice after you've already attended an appointment in connection with your application? Call the National Customer Service Center (1-800-375-5283; TTY for hearing impaired: 1-800-767-1833) to double check whether you need to go back to the ASC to have biometrics collected again.