Here you can learn how to avoid consumer scams, protect yourself when shopping on or using the Internet, learn about warranty and contract cancellation rights, and make smart decisions when buying a pet.
Canceling a Contract Within Three Days
"Cooling-off rules" allow you to cancel certain types of contracts within three days.
Dealing With Your Insurance Company: How to Protect Yourself
Protect yourself when buying or making a claim on an insurance policy.
State Consumer Protection Offices
If you're a consumer scam victim, get help from your state or local consumer protection agency.
The TCPA: Protection Against Robo Calls and Prerecorded Calls
The Telephone Consumer Protection Act (TCPA) places restrictions on robo calls and prerecorded messages made by telemarketers and debt collectors.
Supreme Court: Fair Housing Act Allows City to File Discrimination Suit Against Bank
The Supreme Court finds a city can sue a bank engaging in predatory lending practices.
Consumer Scams FAQ
I think I was the victim of a scam. Can I get my money back?
Warranty Rights FAQ
When I buy a consumer product, is it covered by a warranty?
If you want privacy, don't count on email. Here's why.
When Is an ISP Liable for the Acts of Its Subscribers?
In the United States, Internet Service Providers that follow therules are provided a powerful shield by two federal laws. Here'show they work.
How Does Spam Work?
Spam is Internet slang for unsolicited email, primarily unsolicited commercial email (UCE).
Avoiding eBay Fraud
Learn about common eBay scams and how to protect yourself from fraud.
Resolving eBay Disputes
Online procedures can help resolve disputes and conflicts over eBay transactions.
eBay and Online Auctions: Tips for Buyers and Sellers
Learn how to protect yourself when buying and selling on eBay and other online auctions.
What rights do I have for unauthorized use of my photo on the Internet?
Find out here.
Is it legal for gift certificates to expire?
Can I cancel a contract within three days of signing it?
Bailing out of a purchase you've agreed to isn't quite easy.
Can I cancel a contract with a dating service?
Can I cancel a health club membership?
Are prepaid legal service plans worth it?
Is a 15-year-old's contract with a cell phone service valid?
Can I refuse to pay the dogwalker who took off with my house keys?
If I receive things in the mail that I never ordered, do I have to pay for them?
Pet Store Regulations: What Sellers Must Tell You
It's never a good idea to buy an animal from a pet store--but if you do, at least get the information that the store is legally required to give you.
State "Lemon Laws" for Dogs
If you buy a dog with a medical problem, you may be able to return the animal or get reimbursed for your veterinary expenses.
Can a germ-spreading pet store be made to pay the vet bills?
If the pet store doesn't come through, you can sue in small claims court for the money due you.
What contract for that doggie in the window?
We are adopting a dog. Would it be a good idea to have a simple contract between the previous owners and us? The dog has no great monetary value, he's just a lovable pet.
How can I protect myself when I buy a puppy from a breeder?
There may be local or state laws intended to protect you.