Online Divorce - Frequently Asked Questions

Where Do I Go to Login?

You can login to your account here. This link can also be found in your confirmation e-mail.

Is There a Time Limit on My Account?

No. You will have unlimited ongoing access to your account.

Can I Access My Account From Any Computer?

Yes. This system is a web-based application, which means you can access your account from any computer in the world that has an internet connection.

Can I Share My Login Information (Access to the Account)?

Yes. Sharing your account information with your spouse or a professional (for example, a lawyer) is perfectly acceptable. Sharing with your spouse is ideal, because he or she may have an easier time answering certain questions. We in no way encourage you to share this information will anyone who you do not trust to keep your account or personal information private and secure.

What If I Don't Know All the Answers to All the Questions?

Most users do not know all the answers right away. One of the main hurdles when starting a divorce is collecting a lot of information that may not be readily available. This being said, be prepared to spend a bit of time collecting information off-line and logging back in to complete your answers.

What If I Do Not Know How to Answer a Question?

If you are not sure what a question is asking, or are confused about the answer options, try reading the explanation provided below the question or search for information on or

Do I Have to Answer All the Questions?

Yes. If you do not know information, like a birth date, Social Security number, or driver's license number, you should do everything you can to find it out. Information like this, if left out, can possibly cause your case to be delayed or even rejected by the court.

What If My Spouse and I Can't Agree on How to Answer a Question?

If you can't agree, you want to exhaust all possibilities to do so. This includes, but is not limited to, trying mediation. It is not uncommon for spouses to initially disagree about an issue, but after lengthy discussion, a mutual understanding can often be reached. The alternative to not reaching an agreement is litigation, and this is a very emotional, expensive, and time-consuming process that takes place in the courtroom and allows the judge to decide all of the issues in the divorce.

How Do I Change an Answer to a Question?

Changing your answer to a question is easy. Simply locate your question in the "Question History" pull-down menu and click the "Return to Question" button. This will take you to that specific question, at which point you can change your answer and click the "Save Answer" button. Please keep in mind that changing answers to certain questions may prompt you to answer additional questions. These additional questions will follow in sequence.

Certain documents allow for answers to be edited after downloading. This depends on the nature and format of the document. Should you take advantage of this option, just remember that the documents that rest inside the system will not be the same as the ones you edited after downloading.

Why Won't My Answer to a Question Change?

Changing an answer is easy (instructions to do so are above). The reason most people do not see an answer change is because they forget to click the "Save Answer" button after changing the answer.

What If I Want to Change Who Is Going to File?

One of the first questions in the system asks, "Which spouse will be responsible for filing the divorce?" Simply select this question from the "Question History" pull-down menu and click the "Return to Question" button. This will take you to the question, where you can change your answer and click the "Save Answer" button. At this point, all of your documents will be updated.

How Do I Know When I Have Answered All the Questions?

The system will alert you when you have finished answering all the questions. You will see a status bar on occasion, and this will alert you to how much further you have to go. If you are curious as to how many questions you have left, you can click on the "Question Summary" link to see a list of the required unanswered questions..

What Is the "Question History" Pull-Down Menu?

This feature gives you quick access to all past answered or skipped questions. You will notice a tag at the front of the question with the status "(ANSWERED)" or "(SKIPPED)." Choosing any question in the pull-down menu and clicking the "Return to Question" button will advance you to that question and position in the question order.

What Is the "Question Summary" Link?

This feature will allow you to see what questions you have answered and skipped as well as what questions you have not been asked. When all required questions have been answered, clicking the "Question Summary" link will take you to a page with a "Generate Your Documents" button. You can generate your documents as many times as you like at no charge.

How Do I View My Documents?

You should view your documents only if you have finished answering all the questions. To view your documents, you can (1) click the "Questions Summary" link and then the "Generate Your Documents" button or (2) click the "Documents" tab. (If you have more than one account, click the "Pencil" icon next to the account whose documents you want to see.)

Why Do My Documents Look Like a Bunch of Odd Characters?

You or your computer may be trying to open your documents up in Microsoft Word, WordPerfect, or some other noncompatible software. The documents must be opened with Adobe Acrobat Reader or Writer, which is installed on most computers. If for some reason you do not have this software, you can download it for free at:

Where Do I Get the Free Adobe Acrobat Reader?

The free version of Adobe Acrobat Reader can be downloaded to your computer at:

When Can I Download and Save My Documents?

Your documents can be downloaded from the Document List page and saved to your computer at any time you wish by logging into your account. We highly encourage you NOT to download any documents until the system has told you that you have answered all the questions.

Can I Save My Documents to My Computer?

Yes. We recommend that all users of this software and service save each document from the Document List to their computers in a designated directory or folder.

Can I Email My Documents to Another Computer?

Yes. Emailing the documents as an attachment to another computer is one way to transfer the documents from one computer to another for printing purposes or even to share the documents for review from one spouse to another.

How Do I File My Documents?

The second document in the Document List is your state's filing instructions. These should be downloaded and printed along with all of your other documents. The filing instructions are specific to your state and offer a step-by-step format that is easy to understand and follow.

Where Are the Filing Instructions?

The second document in the Document List is your state's filing instructions.

What If I Lose My Documents or Need Another Copy?

If you lose or need another copy of your documents, all you need to do is log in and go to the Document List. As a reminder, you can generate or re-download your documents as many times as you like at no additional charge.

How Long Will It Take Until I Am Divorced?

The answer varies depending on your state and county. Your wait could be anywhere from one to six months, depending on the caseload at the courthouse and your promptness in filing. (If your state has a required separation period, it may take longer.).

What If I Want to Change the Wording of a Document?

You cannot change the wording on any official state forms, but some documents in your document list are editable text documents without blanks to fill in. If you see an "Editable Version" tag next to a document name in your Document List, you can download that document and edit it in word processing software such as Microsoft Word. Rarely does anyone need to change the wording of a document, but if it is desired, be sure not to change the legal meaning of the document. Please keep in mind that what you may be interested in changing is actually the way you answered a question. If this is the case, changing your answer in the system will change the wording in the document.