How to Ask About Delays in Your Green Card Application Process

Your best course of action in following up in processing delays for your lawful U.S. residence depends on where your application is, at USCIS or a U.S. consulate.

By , J.D. University of Washington School of Law
Updated 5/09/2025

It's almost inevitable that, after submitting an immigration-related application, you'll wonder whether U.S. Citizenship and Immigration Services (USCIS) or the overseas U.S. consulate is taking longer than it should to act on it. Here, we will discuss:

  • how long is too long when it comes to various types of applications at the various relevant agencies
  • your best course of action if your application is held up at a USCIS office, and
  • your best course of action if your application is held up at a U.S. consulate in another country.

Dealing With USCIS Delays

This U.S.-based agency is nearly always backed up, particularly at the service centers for more populous areas of the United States.

How Long Should You Wait for an Initial Receipt Notice From USCIS?

If you are waiting for an initial receipt, such as one for an I-129F or I-130 visa petition that a fiancé or spouse filed with USCIS, six weeks normally is the longest you should wait. After that, you should make an inquiry.

First, if you wrote a check for your application, contact your bank to see whether it has been cashed. If it was, try to read the receipt number on the back of the check (if your bank will give you a copy).

Then call USCIS's Contact line at 800-375-5283. Even without a receipt number (which USCIS usually likes to use to track a case), it might be able to track your application using your other identifying information, such as your A-number, date of birth, and address.

How Long Should You Wait for a Decision on an Application From USCIS?

Go to USCIS's Check Case Processing Times page to find out how long you'll likely wait for approval or denial of your application. If, for example, you want to know how long you will wait for an interview on your adjustment of status application, check the processing times at the office where you will be interviewed. Enter the form name, which is an I-485, choose the case type and your local field office from the drop-down menus, then click "Get processing time."

You'll see the average processing time in months. USCIS will ignore any inquiries from you if your application is still within its normal processing time range.

Keep in mind that processing times change. If, for instance, you checked the average processing time several months earlier when you first submitted an application, check it again before contacting USCIS. Once the USCIS office has gone beyond its normal processing time, it is time to contact the agency.

Checking Your Application Using a USCIS Receipt Number

After you've actually gotten a receipt number from USCIS, you can use its Case Status Online page to get some indication of its current status. The answer might seem vague, however, merely indicating that your case is still pending or in process.

Following Up With USCIS Regarding Delays

If any office of U.S. Citizenship and Immigration Services (USCIS) has your application, and it has been there beyond the normal processing time, the main way to make an inquiry is through the USCIS Contact Center. It's open Monday through Friday only, and users report greater success when placing calls early in the week and early in the day.

Unfortunately, getting to talk to a live person at the Contact Center can be a struggle. The system is set up to operate via an Interactive Voice Response (IVR) system, and provide recorded information for most anything you inquire about. (Saying words like "live agent" or "operator" won't help, either.) Often the best a caller can do is place a request for a call back.

Exactly when you'll be called back depends on how urgent your inquiry seemed to be. Seven business days has become the norm for regular inquiries. More urgent ones should receive a call-back within 48 hours. In preparation for the call, double check that sure your phone isn't set to block unknown callers..

It's possible that the USCIS officer will be able to resolve your case problem then and there. More likely, however, the officer will take information from you and begin an inquiry process, then let you know when to expect a response. Be sure to make a note of the date you call and the case referral number the representative gives you.

If you do not have a response within 30 days of your call, send an email to the Service Center that has your application or petition. You'll find the email address on the USCIS website. Reference your case referral number and the date you called. Also provide your name and the type of petition or application you filed, such as an I-130 or I-485.

If you do not get a response to your follow-up email within 21 days, you could try getting in touch with the USCIS Ombudsman. Expect delays and difficulties getting through, however, since the Trump Administration has sharply cut funding to this office.

Another method you could try is to request an in-person appointment via USCIS's online "My Appointment" portal. The result isn't guaranteed, however, as the agency will evaluate your need after you submit the request.

The least useful course of action is to write a letter to USCIS. You are unlikely to get a response, except perhaps a boilerplate letter suggesting that you call the Contact Center. The one exception is if you were already interviewed and were told that you should expect to receive a decision by mail. In this situation, you can write directly to the office where you were interviewed and ask for a decision on your case.

Although you might feel frustrated by delays, remember to be polite. The officer with whom you are speaking is not the one who caused your delay; in fact, this officer is the one you are relying on to help you. You might be justifiably outraged by USCIS's action or inaction, but never insult or threaten the officer with whom you are speaking. At best, such behavior is never helpful; at worst, it could be interpreted as a threat, which could lead to criminal prosecution as well as a quick denial.

Dealing With Delays at U.S. Consulates

Again depending on the local situation, you might face long waits for action from the U.S. consulate serving the immigrant's home country.

How Long Should You Wait to Be Scheduled for an Interview at a U.S. Consulate?

For information about how long you might wait, the Department of State (DOS) offers a web feature called the "Immigrant Visa (IV) Scheduling Status Tool." This allows overseas applicants for immigrant visas (U.S. lawful permanent residence) who are awaiting their interview to check on their local consulate's progress in scheduling.

The tool lets you input your visa category and consular post, then gives the month and year in which the cases it most recently scheduled became "documentarily complete." For example, if you run a search in June 2025 and get "March 25" as an answer, you would know that applicants who had turned in all their documents and fees to the satisfaction of the U.S. government in March were finally, in June, being scheduled for interviews. Exactly when those interviews will be held, however, is not made clear within this tool.

To double check this information (which is updated monthly), you might go to the U.S. Department of State website at www.usembassy.gov. There, you can select your consulate and see whether it posts processing times on its website. If not, you might try calling its public information number or following the online instructions for making contact.

Many consulates rely on the National Visa Center (NVC) to schedule appointments for them. The State Department provides general information about average NVC processing time frames. NVC will also respond to specific questions about your case via its online inquiry form, though this can take a long time.

Following Up on Application Delays at an Overseas U.S. Consulate

If the NVC delays in sending your case to the U.S. consulate in your home country, you can submit a case-specific inquiry to the NVC. Be ready with your NVC case number, which you'll find on all correspondence from the NVC.

If your case is delayed at the consulate after the interview, you will need to find out how that particular consulate prefers to receive inquiries. The possibilities are visiting, calling, or writing a letter. Be sure to provide your NVC case number.

An experienced attorney will have plenty of experience dealing with delays by USCIS or the U.S. consulate, and can assist with the task of getting your case back on track.

Be sure to make a note of the date you called and the "SMRT" case referral number the representative gives you.

If you do not have a response within 30 days of your call to Customer Service, send an email to the Service Center that has your application or petition. You can find the email address on the USCIS web site [ link to https://www.uscis.gov/about-us/contact-us ]. Be sure to reference your SMRT number and the date you called. Also provide your name, the type of petition or application you filed, e.g. I-130 or I-485. If you do not have a response to your follow up email in 21 days, write to USCIS headquarters at [email protected].

Further Reading
Waivers of Health-Based Inadmissibility for U.S. Green Card Applicants
Inadmissibility: When the U.S. Can Keep You Out
Consequences of Unlawful Presence in the U.S.—3– and 10-Year Time Bars

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