Attorney Inquiry Text Messaging Terms

Text Messaging Services. We offer a text messaging service that allows you to receive contact information for attorneys in your area in response to your online inquiry submitted through our websites, including www.nolo.com and www.lawyers.com. By opting-in to the text message service, you agree to our Terms of Use, Supplemental Terms and Privacy Policy, which are made a part of these Terms by this reference. You also consent to the use of an automatic dialing system to deliver text messages to the phone number to which you have provided for the transmission of these text messages. You will receive 1 message per inquiry. Consent is not a condition of purchase.

Opt-In. To receive text messages from us or attorney(s) in your area, as applicable, you must opt-in to the text messaging services by signing up through our site(s). When you input your cellphone number into a website and agree to the terms and conditions, you will either receive a text to the cellphone number you entered containing a confirmation request or contact information for the attorneys in your area, depending on which online inquiry you submit. If you receive a confirmation request, you must reply positively to the confirmation text to complete the opt-in process. You will then receive the reply text(s) containing contact information for the attorney(s) in your area.

How to Cancel. To stop receiving text messages from us, simply reply “STOP” to any text message from us. You will receive a final text message to confirm your unsubscribe request and you will receive no further text messages from us for that particular text messaging service. You may not be unsubscribed from all text messaging services that we provide, unless you respond “STOP” for each text messaging service.

Text Messaging and Data Rates. Text message and data rates may apply for any messages sent, whether generated by you or us, in accordance with your wireless plan. Please contact your wireless provider with any questions regarding text messaging or data rates and plans.

Help. You can reply “HELP” to any text message from us if you need assistance with the text messaging services. For additional support services, you may contact us at https://www.nolo.com/customer-support/contact.

Carriers. Services may not be available on all carriers. We are able to deliver messages to the mobile phone carriers supported by our third party text messaging service provider, which currently include the following carriers and are subject to change at any time: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Alltel, Boost Mobile, Nextel, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

Disclaimer. Text messages are delivered via a third party service provider and we do not control all factors related to message delivery. To the extent permitted by applicable law, we do not claim or guarantee availability or performance of our text messaging service, including transmission delays, message failure, accuracy or that the service will be error-free. Receipt of messages is dependent on your mobile service provider. The text messaging services may not be compatible with all mobile phone devices. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE MAKE NO WARRANTIES, EXPRESS, IMPLIED OR ARISING BY CUSTOM OR TRADE USAGE, AND SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTY AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT.

Dispute Resolution; Arbitration. We believe we will be able to resolve most disputes or issues you may have using our services or sites. In the unlikely event we are not able to resolve a dispute or issue, we prefer to specify now what each of us should expect in order to avoid any confusion later. Accordingly, you agree to the following resolution process.

Since we always prefer to find ways to satisfy you as quickly and efficiently as possible, before initiating any arbitration proceeding, you agree to first discuss the matter informally with us for at least 30 days. To do that, please send your full name and contact information, your concern and your proposed solution by mail to us at: MH Sub I, LLC or Martindale, LLC, 909 N. Sepulveda Blvd., 11th Floor, El Segundo, CA 90245, Attn: Legal Department.

If we are unable to mutually agree upon a resolution after the 30-day period, you agree that any claim you may have against us regarding these Terms or our sites and services will be resolved through binding arbitration administered by JAMS and governed by the then current JAMS Streamlined Arbitration Rules and Procedures. It is important to us that we address any issues you might have promptly. To help us do that, you agree to begin any arbitration within one year after your claim arose; otherwise, your claim is waived. As an exception to this arbitration agreement, we are happy to give you the right to pursue in small claims court any claim that is within that court's jurisdiction as long as you proceed only on an individual basis.

We prefer to resolve our issues with you directly and, accordingly, you agree to arbitrate with us only in your individual capacity, not as a representative or member of a class. As such, your claims may not be joined with any other claims and there will be no authority for any dispute to be arbitrated on a class-action basis or brought by a purported class representative.

You agree that arbitration will be exclusively held in Los Angeles County, California and that each party will be responsible for its own costs, including paying any JAMS filing, administrative and arbitrator fees in accordance with JAMS rules. In order to select an arbitrator, each party agrees to provide a list of two available arbitrators that have experience with the subject matter. Each party may strike one of the names on the other party’s list. The parties will select an arbitrator out of the remaining two arbitrator names. If the parties cannot mutually agree on one arbitrator, JAMS will choose the arbitrator randomly from the two remaining arbitrators. It is important that you understand that the arbitrator's decision will be binding and may be entered as a judgment in any court of competent jurisdiction. If you're not sure what all of this means, of course please feel free to ask an attorney.

Governing Law; Forum. Any and all claims, causes of action or disputes (regardless of theory) between you and us arising out of or related to these Terms, our sites and services or content accessed through our sites and services will be governed by the laws of the State of California, without regard to conflict or choice of law principles.

You agree that any claims, causes of action or disputes not subject to the Dispute Resolution; Arbitration section above will be brought exclusively in courts located within the County of Los Angeles, California, and you agree to submit to the personal and exclusive jurisdiction of such courts, for any actions. You further agree that, regardless of any statute or law to the contrary, you must file any such claim or cause of action within one (1) year after such claim or cause of action arose or be forever barred.

All claims not subject to the Dispute Resolution; Arbitration section above that you bring against us must be resolved in accordance with this Section. All claims filed or brought contrary to this Section will be considered improperly filed. Should you file a claim contrary to this Section, we may recover attorneys’ fees and costs up to U.S. $2,500 provided that we have notified you in writing of the improperly filed claim and you have failed to properly withdraw the claim.

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