When you click the "Place Your Order" button at Amazon.com, tell the cab driver where you want to go, or hand a $20 bill to the cashier at the movies, you're accepting an offer to enter into a contract. All of these actions—despite the lack of fanfare—communicate acceptance: an unconditional willingness to be bound by the other party's offer. An acceptance is a necessary part of a legally binding contract: If there's no acceptance, there's no deal.
Occasionally, one party disputes whether the other accepted an offer. In general, acceptance hasn't occurred if any of the following are true:
Also, if the person making the offer indicates how the other party must accept it—"Call me with your response before Saturday"—then the other party must accept under those conditions to create a contract. In this example, accepting on Sunday will not create a contract.
When one party responds to an offer with additional conditions or qualifications, the response is generally considered to be a counteroffer, not an acceptance. A counteroffer isn't an acceptance because it materially changes the terms of the proposed contract. Legally, a counteroffer is considered a rejection of the original offer and the proposal of a new offer in its place.
However, under the Uniform Commercial Code (UCC)—legal rules governing the sale of goods—the rules are sometimes more liberal. Under these rules, an acceptance that's qualified might create a binding contract, despite adding new conditions, unless the modifications cause surprise or hardship. For example, "I accept your offer to sell your car, but you'll have to arrange to deliver it to California, instead of New York."
Acceptance isn't always communicated by words; sometimes actions suffice. For example, if a buyer places an order to buy goods at a specific price, and the seller responds by shipping the goods, the seller's actions signal acceptance of the offer.
However, silence by itself—that is, if one party doesn't say or do anything—rarely constitutes acceptance. That principle is derived from a 19th-century English contract case in which a man offered to buy a horse and stated that unless he heard otherwise from the seller, "I consider the horse mine." The British court ruled that his assumption didn't create a contract; the other party's acceptance had to be clearly expressed.
Acceptance of goods that weren't ordered can also create a binding contract except when a consumer receives unsolicited merchandise. For example, in California, the receipt of unsolicited merchandise is an unconditional gift, which the recipient need not return or pay for.
Parties that want some time to consider an offer—for example, for a home purchase—can enter into an option agreement. In an option agreement, one party pays for the exclusive right to accept an offer during a fixed period. This gives the potential buyer an opportunity to consider the deal without having to worry that someone else will snap it up, or that the terms of the deal will change, in the meantime.
Similar to open offers or options, "cooling-off rules" allow consumers to back out of certain kinds of contracts within three days of entering the agreement. To learn more, see our article on canceling a contract Within three days.