Nolo has been a BBB Accredited business since October 2009. This means Nolo supports the BBB's services to the public and meets the BBB Accreditation Standards. Based on BBB files, Nolo has a BBB rating of A+ on a scale from A+ to F. The BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited.
Nolo is a licensee of the TRUSTe Privacy Program. This statement discloses the privacy practices for www.nolo.com. When you visit a Web site displaying the TRUSTe trustmark, you can expect to be notified of what personally identifiable information of yours is collected; how the information is used; with whom the information may be shared; and how you can correct any inaccuracies in the information. This Web site has agreed to participate in TRUSTe's formal resolution process. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe by clicking here. TRUSTe will then serve as a liaison with the Web site to resolve your concerns.
The TRUSTe program covers only information that is collected through this Web site, and does not cover information that may be collected through software downloaded from this site.
By communicating positive comments to Nolo regarding Nolo's products and services you consent to allow Nolo to use those comments in whole or in part in Nolo's promotional materials as well as third-party materials promoting Nolo products. Nolo shall never use your full name, only your initials and location, when identifying the source of the comments.
After placing an order, a customer will receive a confirmation email with their shipping address and order details, including an order number.
Nolo.com will from time to time deliver email offers to customers who have opted to allow us to communicate with them, though not all are subscribers to Nolo's email newsletters or to Nolo's Legal Updater. Customers who ask to no longer receive such offers are marked as "Do Not Deliver" in our database.
Finally, if there's ever a major error included in a Nolo email that provides misleading information or misstates the nature of an offer, Nolo will send a corrected version of the email, accompanied with an explanation of the problem.