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Technical Support

Software FAQs


Product Name: Quicken Legal Business Pro 2005
Platform: Windows
Current Version: 4.0.4
Revision Date: 10/13/05
Availability: Out of print; technical support no longer available

System Requirements:

  • Windows 98/Me/2000/XP
  • Pentium 133 minimum; II 300 recommended
  • 32 MB RAM minimum; 64 MB recommended
  • 27 MB free hard disk space; 33 MB to install
  • Double-speed CD-ROM drive
  • SVGA with 256 colors minimum (16 bit color recommended), 800 x 600 resolution
  • Works with any printer supported by Windows 98/Me/2000/XP
  • 14.4 Kbps or higher modem required to access online features, 56 Kbps modem recommended
  • Internet access is required for all online features
  • Microsoft Internet Explorer 5.0 or higher required
  • Adobe Acrobat Reader 4.0 or higher (v. 5.0.5 included on CD)

Frequently Asked Questions


Am I eligible for technical support for this product?

Is Quicken Legal Business Pro 2005 the most current Nolo business software program?

I use an older version of Nolo's small business software. Why should I purchase the most current version of Quicken Legal Business Pro?

What should I do if I have a problem with my Nolo software program?

How do I keep my software program current and up to date?

How can I tell which version of Quicken Legal Business Pro I have?

Why should I register my software?

I have legal questions. Can Nolo help?

Can I run this program under Windows NT 4?

Why doesn't anything happen when I put the Quicken Legal Business Pro CD into my CD-ROM drive?

Is there a Macintosh version of this program?

I am a Quicken Legal Business Pro 2004 user. What's new in the 2005 version?

I am a Quicken Legal Business Pro 2004 user. Do I need to uninstall Quicken Legal Business 2004 before installing the 2005 version?

I use an older version of Nolo's small business software, and I'm purchasing Quicken Legal Business Pro 2005. Do I need to uninstall the older software before installing Quicken Legal Business Pro 2005?

I am a Quicken Business Lawyer user purchasing Quicken Legal Business Pro. Do I need to uninstall Quicken Business Lawyer before installing Quicken Legal Business Pro?

What version of Adobe Acrobat Reader do I need to use with Quicken Legal Business Pro?

Why can't I save completed versions of the IRS forms included in Quicken Legal Business Pro?

What can I do about problems linking to the Internet via links in Quicken Legal Business Pro's Book Reader?

How do I switch back and forth between the main Quicken Legal Business Pro program window and the Book Reader window?

I am having trouble using Web Update. What can I do?

Can I see an example of a document before completing a document interview?

Can I print a draft of a document that won't be mistaken for the final, signable version?

Can I print a copy of a document that won't be mistaken for the original version?

Can I open Quicken Legal Business Pro documents in a word processor?

Why won't the program allow me to arrange things exactly how I want in my documents?

How can I reset my print options to the default settings?

How do I uninstall Quicken Legal Business Pro 2005?

When I try to print one of my documents, why do I get strange characters, part of a page or nothing at all?

When I try to print or display documents, I get GPFs or crashes/freezes. What can I do?


Am I eligible for technical support for this product?

No. Technical support for registered users of this product ended as of January 1, 2007. (For details, see Nolo's "Policy for Out-of-Date Versions" at http://www.nolo.com/support/tech_policy.cfm#older.)

Registered users can upgrade to the current version of this program at a Special Upgrade Prices. For details, go to http://www.nolo.com/support/upgrades.cfm.

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Is Quicken Legal Business Pro 2005 the most current Nolo business software program?

No. In July 2005, Nolo released the 2006 version of Quicken® Legal Business Pro. To learn more about Quicken Legal Business Pro 2006, click here.

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I use an older version of Nolo's small business software. Why should I purchase the most current version of Quicken Legal Business Pro?

We strongly recommend that users of older Nolo small business software upgrade to the most current version of Quicken Legal Business Pro. It is very important that your legal software be up to date. Laws change frequently, and at Nolo we update our products accordingly. Documents and information included in older Nolo small business software have been updated in the most current version of Quicken Legal Business Pro.

To order your copy of Quicken Legal Business Pro, click here.

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What should I do if I have a problem with my Nolo software program?

Here are four steps you should take if you have a problem with the software:

Step 1. Review the documentation that came with the program

If you have a problem, first consult the following resources:

  • Users' Manual
  • Program Help from the "Help" menu
  • The "Troubleshooting" file from the "Start" menu.

Step 2. Run Web Update

Your problem may have already been detected and corrected in the latest version of the program. To make sure you have the latest version, run Web Update from the "Online" menu. If you don't have Internet access, contact Nolo's Technical Support Staff (see Step 4).

Step 3. Read the software FAQs

Read the rest of these frequently asked questions to see whether your problem is addressed.

Step 4. Contact Nolo's Technical Support Staff

If your problem persists, you should contact our Technical Support Staff directly. The best way to contact us is by email at support@nolo.com. Please provide as much information as you can about your problem, including:

  • the name of the program
  • the program version (to access this information, select "About" from the "Help" menu)
  • any error messages
  • details about what you were doing when the error occurred.

The following information about your computer may also be helpful:

  • operating system (for example, Windows 98)
  • processor type (for example, Pentium III, 500 MHz)
  • RAM (for example, 128 MB)
  • video card information
  • printer model.

You may also phone us at 510-549-4660 (9 - 5 p.m. Pacific Standard Time, Monday - Friday). However, we urge you to email us first whenever possible.

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How do I keep my software program current and up to date?

To keep your software up to date, periodically select "Web Update" from its "Online" menu. You must be connected to the Internet to use Web Update.

We also recommend that you sign up for "NoloBriefs" so you can receive email notification of important updates to your software program. To sign up, click here.

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How can I tell which version of Quicken Legal Business Pro I have?

Open Quicken Legal Business Pro's "Help" menu and select "About Quicken Legal Business Pro 2005" to see the version number. To see version info for specific program files, click the "Version..." button.

If you can't get the program running, use My Computer to go to the Quicken Legal Business Pro 2005 program folder and locate the file named QLB.EXE. Right click on the file and select Properties from the menu. When the file's Properties window appears, click on the "Version" tab; the version will be listed there.

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Why should I register my software?

Registering your software entitles you to receive technical support. To register online, connect to the Internet and select "Online Registration" from the "Online" menu. If you purchased this software directly from Nolo, you are already registered.

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I have legal questions. Can Nolo help?

Unfortunately, Nolo's Technical Support staff cannot answer legal questions. If you have legal questions, please consult the Help file that came with your software.

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Can I run this program under Windows NT 4?

This software usually works fine on Windows NT 4. Due to the complexity of supporting products under Windows NT 4, however, we do not offer support for Windows NT 4 users. We do support users running this program on Windows 2000, XP, Me, and 98.

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Why doesn't anything happen when I put the Quicken Legal Business Pro CD into my CD-ROM drive?

If you can't see the "Welcome to Quicken Legal Business Pro Installation" screen when you insert the CD-ROM, double click on My Computer with the CD in the drive. Then double click on your CD-ROM drive icon. If you still can't see the "Welcome to Quicken Legal Business Pro Installation" screen, then go to your Windows "Start" menu, select "Run," and enter "D:\Welcome".

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Is there a Macintosh version of this program?

No. We do not have plans to provide this software for the Macintosh. If you have a PC emulator (such as either Virtual PC or Guest PC) on your Mac, you can install and use this program. Be aware, though, that this configuration is not supported by Nolo Technical Support.

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I am a Quicken Legal Business Pro 2004 user. What's new in the 2005 version?

New documents: We've added five interactive documents:

  • Service Contract With Independent Contractor
  • Limited Power of Attorney for Finances
  • Consent of LLC Members
  • Minutes of LLC Meeting, and
  • Notice of LLC Meeting.
  • Other forms have been revised and updated where appropriate.

Revised books: The following Nolo books have been updated from the 2004 version of this program:

  • Tax Savvy for Small Business (7th ed.)
  • Everyday Employment Law: The Basics (2nd ed.)

User interface: We have made numerous improvements to the user interface, adding features, making it even easier to use. You can now:

  • use the alphabetical Forms Finder to easily locate any form or document
  • view document examples before you start a document interview
  • easily complete and revise longer document interviews that are broken into
    segments
  • print out Contact List information
  • access up to five recently used documents files, and
  • change your backup directory using the Edit menu's Preferences command.

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I am a Quicken Legal Business Pro 2004 user. Do I need to uninstall Quicken Legal Business 2004 before installing the 2005 version?

No. In fact, you should keep Quicken Legal Business Pro 2004 until you have successfully converted documents files. Here's how:

To play it really safe, back up your Quicken Legal Business Pro documents files on to a floppy disk, CD-ROM, or other external medium. Next, you should install Quicken Legal Business Pro 2005. When this is done, start the program and open your Quicken Legal Business Pro 2004 files. Once you have converted a 2004 file to the 2005 format, you will not be able to open it again in the 2004 program. (For more on converting portfolio or documents files, see the Quicken Legal Business Pro Users' Manual.)

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I use an older version of Nolo's small business software, and I'm purchasing Quicken Legal Business Pro 2005. Do I need to uninstall the older software before installing Quicken Legal Business Pro 2005?

Quicken Lawyer Business 2003 users: You should keep Quicken Lawyer Business 2003 until you have successfully converted documents files. First, back up your documents files on to a floppy disk, CD-ROM, or other external medium. Next, install Quicken Legal Business Pro 2005. When this is done, start the program and open your Quicken Legal Business Pro 2004 files. Once you have converted a 2003 file to the 2005 format, you will not be able to open it again in the 2003 program. (For more on converting documents files, see the Quicken Legal Business Pro Users' Manual.)

Small Business Pro, Small Business Complete, or Quicken Lawyer Business 2002 users: You do not need to first uninstall the older software before installing Quicken Legal Business Pro 2005, though there is no harm in doing so. However, be aware that Quicken Legal Business Pro 2005 requires 33 MB of free disk space. If you think you don't have enough disk space on your system, you should do some system cleanup to make the
necessary space available before installing Quicken Legal Business Pro.

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I am a Quicken Business Lawyer user purchasing Quicken Legal Business Pro. Do I need to uninstall Quicken Business Lawyer before installing Quicken Legal Business Pro?

No, you do not need to uninstall Quicken Business Lawyer to use Quicken Legal Business Pro. While Quicken Legal Business Pro is not compatible with Quicken legal software created by Parsons Technology/Mattel/Learning Co. (including any version of Quicken Business Lawyer), Quicken Legal Business Pro will not interfere with Quicken Business Lawyer or its data files. You will not, however, be able to use Quicken Legal Business Pro to work with files or documents created using Quicken Business Lawyer.

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What version of Adobe Acrobat Reader do I need to use with Quicken Legal Business Pro?

In order to make use of all the features in all the PDF form files included in Quicken Legal Business Pro, you must install Adobe Acrobat Reader 4.0 or higher. Version 5.0.5 is included on the Quicken Legal Business Pro installation CD-ROM.

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Why can't I save completed versions of the IRS forms included in Quicken Legal Business Pro?

While most of the tax form files included with Quicken Legal Business Pro can be filled in using your mouse and keyboard in Adobe Acrobat Reader, you will not be able to save a copy of the filled-in form because Acrobat Reader does not have this capability. You can, however, print out a completed version.

To print out an IRS Form after you have filled in using Acrobat Reader, choose Print... from Acrobat Reader's File menu while viewing the form.

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What can I do about problems linking to the Internet via links in Quicken Legal Business Pro's Book Reader?

Quicken Legal Business Pro's Book Reader includes hundreds of links to useful resources on the Internet. If you are having problems linking to the Internet using Quicken Legal Business Pro's web links, here are some tips:

  • Open your web browser before clicking on one of the Book Reader's web links. Keep the browser open throughout your Quicken Legal Business Pro session.
  • If you link from a Quicken Legal Business Pro window that is maximized, your browser may be hidden by the maximized Quicken Legal Business Pro window. If you can't see your browser after clicking a Quicken Legal Business Pro web link, look for its icon in your Windows Taskbar, or press the ALT+TAB keys.

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How do I switch back and forth between the main Quicken Legal Business Pro program window and the Book Reader window?

To switch back and forth between windows, click a window's button on the taskbar.

Here are some additional tips:

  • If you cannot see the taskbar, you may have the Auto hide feature turned on. To redisplay the taskbar, point to the area of your screen where the taskbar is located.
  • If the Book Reader is on top, use the "Hide Book Reader Window" button to switch back to the main program window.
  • You can also cycle through open windows by holding down ALT and repeatedly pressing TAB.

When you exit Quicken Legal Business Pro, the Book Reader window will close as well. However, merely closing the Book Reader window does not close the main Quicken Legal Business Pro program window. Any other program that you opened by using a link from Quicken Legal Business Pro (for example, your browser or Adobe Acrobat Reader) will also need to be closed separately.

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I am having trouble using Web Update. What can I do?

If you use a firewall & security application and receive warnings, you'll need to "allow" or add "f1.nolo.com" to the "trusted site" list.

If you still are unable to complete the update after adding f1.nolo.com to the trusted site list, you may need to completely turn off your firewall program in order to retrieve the update. Once the update is downloaded and installed, you can turn back on your firewall.

If you are a Windows XP Service Pack 2 user, the built-in "Windows Firewall" feature could prevent you from using Web Update. If, when you run Web Update, you see a Windows Security Alert asking you whether you want to keep blocking or unblock your Quicken program's Internet connection, select "Unblock." Once you have unblocked the Quicken program, you should be able to download future Web Updates.

If you are trying to update behind a corporate proxy server and get various error messages, you won't be able to use Web Update. Web Update was designed for the home user with a basic firewall. Unfortunately, we cannot support Proxy Servers and other corporate VPN security configurations.

If the problem persists, contact Nolo Technical Support at support@nolo.com. Please include the following details, so they will be able to help you:

  • How are you connected to the Internet (modem dial up, DSL, etc.)?
  • What version of Windows are you running?
  • Who is your Internet Service Provider?

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Can I see an example of a document before completing a document interview?

Yes. If you just want to see an example what a completed document looks like before you start creating your own, here's how:

  1. Use the "Document List" screen to select the document you want to create.
  2. At the bottom of the description, find the "View an example ..." link and click it.

This will open completed version of the document you want to create, using fictitious data. You should realize, however, that your actual customized document might look different, based on the interview answers you give.

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Can I print a draft of a document that won't be mistaken for the final, signable version?

Yes. To print a document with each page of your printed document clearly labeled as a draft:

  1. Follow the program's instructions on completing and printing a document.
  2. At the "Print Preview" screen, click the "Print" icon. You'll then see a standard Print dialog box.
  3. In the Watermark box in the lower left of the Print dialog, select "Draft."
  4. Click "OK" to send the displayed document to your printer.

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Can I print a copy of a document that won't be mistaken for the original version?

Yes. To print a document with each page of your printed document clearly labeled as a duplicate:

  1. Follow the program's instructions on completing and printing a document.
  2. At the "Print Preview" screen, click the "Print" icon. You'll then see a standard Print dialog box.
  3. In the Watermark box in the lower left of the Print dialog, select "Duplicate."
  4. Click "OK" to send the displayed document to your printer.

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Can I open Quicken Legal Business Pro documents in a word processor?

Yes. After you have completed your document, you can export it -- that is, save it as a text file that can be opened with a word processing program. This feature can be used if you:

  • are having problems printing directly from Quicken Legal Business Pro
  • want a portable version of your document which can be viewed on a computer where Legal Business Pro is not installed.

Exporting the document allows you to print it from your word processing program. We strongly discourage using your word processor to edit or change the wording of an exported document. If you alter a document, we cannot guarantee its legal validity.

To export your completed document:

  1. Click the "Export" icon at the "Print Preview" screen.
  2. Click "Continue" at the prompt explaining why you shouldn't revise the exported document. This opens the Export Document dialog box.
  3. Name the exported file.
  4. Select the file type for the exported document: either Rich Text Format (RTF) or ASCII Text (TXT). If your word processor can "read" RTF files -- and most do -- you should select that file type, as it contains more formatting.
  5. Click "Save."
  6. Click "Yes" to open the exported file with your word processor.

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Why won't the program allow me to arrange things exactly how I want in my documents?

Nolo's small business software enables most users to create legal documents that satisfy their needs without consulting a lawyer. There are complex situations, however, that are not handled by the program. The manual and program Help include thorough explanations of relevant laws; they also point out when your situation may require an expert's help. If you want to include provisions in your documents that are not allowed by your software, take your unsigned document to a lawyer for fine tuning. The cost of the visit should be less than if the lawyer had created your document from scratch.

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How can I reset my print options to the default settings?

In Quicken Legal Business Pro, select "Print Options" from the "File" menu. Click on the "Use Defaults" button to reset your print options.

Make sure that the margins are set as follows: Top -- 0.75", Bottom -- 0.45", Left -- 1.25", Right -- 1.25". The Line Spacing should be set to "Standard Spacing." The "Footers in smaller type" and "Footer in bold type" checkboxes should be checked and the "Use only standard ASCII characters" checkbox should not be checked. Click on "Fonts" button and make sure the Font is "Times New Roman", the Font Style is "Regular" and the Size is "12."

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How do I uninstall Quicken Legal Business Pro 2005?

First, make sure you have back-ups and/or printouts of your documents. Then go to Start/Programs/Quicken Legal Business Pro 2005 and click on "Uninstall Quicken Legal Business Pro 2005."

If you cannot locate the uninstaller, try one of these methods:

  • Go to Start/Control Panel/Add Remove Programs and follow the instructions on screen.
  • Find the Quicken Legal Business Pro 2005 folder on your hard disk and delete it manually.

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When I try to print one of my documents, why do I get strange characters, part of a page or nothing at all?

There can be several reasons for this.

Printer driver. You may have the wrong printer driver selected. Check your printer setup and go to your printer manufacturer's Web site to make sure you have the latest printer driver.

Interference by other software. Some programs alter the printer setup with special format commands or fail to reset a printer to its default settings when finished. Try resetting your printer by turning it off and on again before printing from Nolo software.

Network printers. If your printer is part of a network, the network itself may have special commands. Your system administrator may need to alter some settings.

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When I try to print or display documents, I get GPFs or crashes/freezes. What can I do?

If you are having a printing problem, consult the "Read Me First" file from the "Start" menu. Here are some other tips:

  • Make sure you have the current version of your software by running Web Update. (For more on using Web Update, see "How do I keep my software program current and up to date?," above).
  • Get the latest printer driver. Make sure you have the current revision of your printer driver. Check your printer manufacturer's web site.
  • The program's registry settings may be corrupt. Start the program while holding down the CTRL key. This will reset the program's registry settings to their default values.

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