Resources on Communication, Decision Making, and Conflict Resolution

Communication

Taking the War Out of Our Words: The Art of Non-Defensive Communication, by Sharon Ellison (Bay Tree Publishing)

Non-Violent Communication: A Language of Life, Marshall B. Rosenberg (Puddledancer Press)

Difficult Conversations: How to Discuss What Matters Most, by Douglas Stone, Bruce Patton, Sheila Heen, and Roger Fisher (Penguin)

Getting to Yes, by Fisher, Ury, & Patton (Penguin)

Communication Workshops

Powerful Non-Defensive Communication with Sharon Ellison—www.pndc.com

Nonviolent Communication with Marshall B. Rosenberg—www.cnvc.org

Consensus Decision Making and Facilitation

Facilitator's Guide to Participatory Decision-Making, by Sam Kaner, et al (Jossey-Bass)

The Zen of Groups, by Dale Hunter (Da Capo Press)

The Skilled Facilitator: A Comprehensive Resource for Consultants, Facilitators, Managers, Trainers, and Coaches, by Roger Schwarz (Jossey-Bass)

Consensus: A New Handbook for Grassroots Social, Political, and Environmental Groups, by Peter Gelderloos (See Sharp Press)

Breaking Robert's Rules: The New Way to Run Your Meeting, Build Consensus, and Get Results, by Lawrence E. Susskind and Jeffrey L. Cruikshank (Oxford University Press)

On Conflict and Consensus: A Handbook on Formal Consensus Decision­making, by C.T. Butler and Amy Rothstein (This whole guidebook is available online at www.ic.org/pnp/ocac.)

Seeds for Change—www.seedsforchange.org.uk (Resources on consensus decision making.)

Conflict and Mediation

The Mediator's Handbook, by Jennifer E. Beer and Eileen Stief (New Society Publishers)

The Mediation Process: Practical Strategies for Resolving Conflict, by Christopher W. Moore (Jossey-Bass)

Interpersonal Conflict, by William Wilmot and Joyce Hocker (McGraw-Hill)

Narrative Mediation, by John Winslade and Gerald Monk (Jossey-Bass)

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