Resources on Communication, Decision Making, and Conflict Resolution


Taking the War Out of Our Words: The Art of Non-Defensive Communication, by Sharon Ellison (Bay Tree Publishing)

Non-Violent Communication: A Language of Life, Marshall B. Rosenberg (Puddledancer Press)

Difficult Conversations: How to Discuss What Matters Most, by Douglas Stone, Bruce Patton, Sheila Heen, and Roger Fisher (Penguin)

Getting to Yes, by Fisher, Ury, & Patton (Penguin)

Communication Workshops

Powerful Non-Defensive Communication with Sharon Ellison—

Nonviolent Communication with Marshall B. Rosenberg—

Consensus Decision Making and Facilitation

Facilitator's Guide to Participatory Decision-Making, by Sam Kaner, et al (Jossey-Bass)

The Zen of Groups, by Dale Hunter (Da Capo Press)

The Skilled Facilitator: A Comprehensive Resource for Consultants, Facilitators, Managers, Trainers, and Coaches, by Roger Schwarz (Jossey-Bass)

Consensus: A New Handbook for Grassroots Social, Political, and Environmental Groups, by Peter Gelderloos (See Sharp Press)

Breaking Robert's Rules: The New Way to Run Your Meeting, Build Consensus, and Get Results, by Lawrence E. Susskind and Jeffrey L. Cruikshank (Oxford University Press)

On Conflict and Consensus: A Handbook on Formal Consensus Decision­making, by C.T. Butler and Amy Rothstein (This whole guidebook is available online at

Seeds for Change— (Resources on consensus decision making.)

Conflict and Mediation

The Mediator's Handbook, by Jennifer E. Beer and Eileen Stief (New Society Publishers)

The Mediation Process: Practical Strategies for Resolving Conflict, by Christopher W. Moore (Jossey-Bass)

Interpersonal Conflict, by William Wilmot and Joyce Hocker (McGraw-Hill)

Narrative Mediation, by John Winslade and Gerald Monk (Jossey-Bass)

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