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Mediation is a non-adversarial process where a neutral person (a mediator) meets with disputing persons to help them settle a dispute. The mediator does not have power to impose a solution on the parties, but assists them in creating an agreement of their own. (In some courts, however, the mediator may be asked by the court to make a recommendation if the parties cannot reach an agreement. If you're concerned about whether the mediation is confidential or whether the mediator will be reporting to the judge, find out how your court does things before you get started.)
There are several important reasons why mediation is a superior method to litigation for resolving custody and visitation disputes.
To find a family law mediator in your area, see the Association for Conflict Resolution website www.acrnet.org.
For more information on mediation, including how mediation or collaborative divorce can help you come to an agreement, see Divorce Without Court: A Guide to Mediation & Collaborative Divorce, by Katherine Stoner (Nolo).