Technical Support - Quicken WillMaker

About WillMaker

About the WillMaker Will

Have other questions about making WillMaker documents? Try the WillMaker FAQ.

    Installing and Registering the Program

    Working with Forms and Interviews

    Printing and Exporting Documents

    Technical Support & Contacting Nolo

    Versions and Upgrading

      About WillMaker

      Why can't I use WillMaker if I live in Louisiana?

      Unlike the other states' laws, Louisiana law is derived from Napoleonic code. This makes Louisiana estate planning law very different from the laws of the rest of the country, and WillMaker doesn't address Louisiana's unique requirements. You can create a basic Louisiana will with our simple online form.

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      Is there a Macintosh version of WillMaker?

      Yes, WillMaker has been available for the Mac since WillMaker 2017.

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      Will WillMaker work on Windows 8.1/10/11?

      WillMaker 2022 (and above) works on Windows 11.

      WillMaker 2016 (and above) works on Windows 10.

      WillMaker 2013 (and above) works on Windows 8.1.

      (Compatibility with Windows 8.0 ended with WillMaker 2021.)

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      Can I use WillMaker if I live outside of the United States?

      If your permanent residence is outside of the United States, you should not use WillMaker. If you are out of the country temporarily –- for school, a job or because you serve in the military, you probably still have ties with a particular state that make it your legal residence. In that case, you can still use WillMaker. For example, if you were born in Wisconsin, lived there for many years, are registered to vote there and receive mail there in care of your parents, who still live in Milwaukee, then Wisconsin is your legal residence for purposes of making a will even if you are spending three months on sabbatical in Europe.

      If you're not sure where you legally reside, consult a lawyer.

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      Can I use WillMaker to make more than one set of documents?

      Yes, WillMaker is intended for individual family use, and you can use it to make more than one of any document. You can make a will for yourself, your wife, your brother, your parents, and so on.

      To start a new document in WillMaker, go to the Your Documents screen. Or on the Your Documents screen, click on the "New Document" button.

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      Installing and Registering the Program

      What should I do if nothing happens when I put the WillMaker CD into my CD-ROM drive?

      Setup should launch automatically after you insert the software CD. If it doesn't, do the following:

      • Navigate to your CD-ROM drive.
      • Double click the Setup file.
      • Follow the instructions that appear on the screen.

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      How do I register my copy of WillMaker?

      You can register by choosing Help > Registration and following the directions that appear on the screen. If you experience problems registering, please contact us.

      Registering enables you to receive technical support.

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      Do I need Adobe Reader?

      To read the Legal Manual in PDF format, you must have Adobe Reader installed. You can download the current, free version of Adobe Reader for your Windows operating system from

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      Can I install WillMaker on multiple computers?

      Yes, just the first download onto a CD or flash drive, and copy it onto your other computer, and run it.

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      I'm having problems with my WillMaker download code.

      If the code imprinted on your postcard is not being accepted, please double-check that you did not enter the O as a zero. All zeroes will have a slash through the middle and all O's (as in Oscar) are shown as just ovals with no slash.

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      In Windows 8.1, how do I find my WillMaker after install?

      In the START menu, scroll all the way to the right. If you do not find the icon there, search your computer by going to the START menu and typing "WillMaker". Windows 8 will show you what it finds. Once you see the WillMaker program, "Pin" the icon to your Start Menu by doing a single right-click on the icon and choose "Pin to Start" from the bottom menu.

      How do I uninstall WillMaker?

      Before you uninstall, make sure you have backups and/or printouts of your documents. For more on finding backups, see "Does WillMaker make backups of my documents?"

      Mac uninstall:

      Go to Finder > Applications folder.

      Single right-click on the WillMaker application icon > select Move to Trash.

      Single right-click on the Trash can > select Empty Trash.

      Windows uninstall:

      Windows 10: from the start menu right click the Quicken WillMaker app, click Uninstall, and follow the onscreen instructions.

      If you can't find the uninstaller, try one of these methods:

      • Use the Control Panel to uninstall.
      • Find the Quicken WillMaker folder on your computer and delete it.

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      Does WillMaker make backups of my documents?

      Mac: All data files for WillMaker are stored in your Documents folder, as a default location. There are no other backup files. We suggest Mac users use the built-in Time Machine to create backups for their computers.

      PC: For your protection, WillMaker automatically creates a backup copy of your WillMaker File every time you work on it. This file is kept in a folder in your Documents folder called "Nolo Documents Backup." We suggest copying these backup WillMaker Files to an external medium (backup storage, external hard-drive, flash drive or CD/DVD) and storing them in a separate location. You can also change where WillMaker stores backups through the Preferences settings in the program.

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      How do I open documents in my backup folder?

      Mac: All data files for WillMaker are stored in your Documents folder, as a default location. There are no other backup files.

      PC: To protect against inadvertently overwriting a backup, the program won't let you open a WillMaker file while it's stored in the Nolo Documents Backup folder. If there's a problem with your original WillMaker file, and you need to use the backup, copy the backup from the Nolo Documents Backup folder to a different location, and open it from there.

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      How do I change the formatting of my documents?

      Generally, you do not need to change any of the default formatting of your documents. Nolo legal editors have checked the documents and verified that signature lines and witness lines appear as they are supposed to.

      That said, the program does allow you to change the font, line spacing and margins of your documents. Choose File > Print Options or select Print Options from the Print Preview screen. Make your adjustments in the Print Options window and click OK. The changes will appear in the preview of your document.

      To restore the default settings at any time, return to the WillMaker program window, choose File > Print Options. When the options dialog comes up, click the Use Defaults button.

      You can also export your document to a text file and edit your document in a word processor (see below), but it is safer to format your document using the options within WillMaker.

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      Can I see a sample document before completing a document interview?

      To see an example of a completed document:

      • Use the Your Documents screen to select the document you want to create.
      • Select the document you want to see and continue to the first (or second) interview screen.
      • At the bottom of the first guide topic, find View an example... and click the link.

      This will open a completed version of the document, using fictitious data. Your actual customized document might look different, based on the interview answers you provide.

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      Printing and Exporting Documents

      Will WillMaker documents print on my printer?

      Nolo has made every effort to ensure that WillMaker documents will print correctly regardless of the printer you use. Nonetheless, printer anomalies can occur. If you encounter any problems when printing your documents, you can export your document to PDF and print it from Adobe Reader. Please contact us to report the problem so that we can investigate and fix the problem, if possible.

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      Why can't I print a document before I'm finished with the interview?

      The output of most documents depends on the answers you give in the interview. So, for most forms, you must complete the document interview before you can print out a document.

      If you decide to change answers for a completed document, you may need to step through the entire interview and review all of the interview screens before you can print out that document.

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      Can I print a blank document before completing a document interview?

      No. Your Nolo software creates custom documents based on your responses to document interview questions. There is no blank template that can be printed. If you just want to see what a document looks like, you can view a document example (described above).

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        How do I export WillMaker documents to PDF?

        After you've completed a document, you can export it to PDF.

        To export your completed document:

        • Click the Save PDF button on the Print Preview screen.
        • Name the exported file.
        • Click Save.
        • Click Yes to open the exported file with Adobe Reader.

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        How should I name my exported PDFs?

        Legally, there is no file name configuration you need to follow. Otherwise, give your files unique names. This way, you won't run the risk of overwriting a previously exported file.

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        Why won't the program let me rearrange the clauses in my document?

        WillMaker does not allow you to make substantial changes that might affect the validity of the document. If you want to change the wording of your document or the order of its clauses, see a lawyer.

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        How do I reset my print options to the default settings?

        Select File > Print Options. Then, click the Use Defaults button to reset your print options.

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        When I try to print one of my documents, why do I get strange characters, part of a page or nothing at all?

        There can be several reasons for this.

        Printer driver. You may have the wrong printer driver selected. Check your printer setup and go to your printer manufacturer's website to make sure you have the latest printer driver.

        Interference by other software. Some programs alter the printer setup with special format commands or fail to reset a printer to its default settings when finished. Try resetting your printer by turning it off and then on again before printing from WillMaker.

        Network printers. If your printer is part of a network, the network itself may have special commands. Your system administrator may need to alter some settings.

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        What should I do if I have problems printing or displaying my documents?

        Make sure you have the current version of your software by restarting WillMaker. If you are connected to the internet your program will check to make sure you have the latest version. For more on running updates, see "How do I keep WillMaker current and up to date?" below.

        Get the latest printer driver. Check your printer manufacturer's website to make sure you have the current version of your printer driver.

        Windows: The program's registry settings may be corrupt. To fix it, start the program while holding down the CTRL key. Doing this will reset the program's registry settings to their default values.

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        How do I fix problems with hash marks (////)?

        Many documents have lines of "////" at the end of a page; these are called hash marks. Hash marks are both a precaution and a legal necessity -- they prevent someone from inserting additional contract language into a blank space in a document after you have signed it. Specifically, hash marks are used when the page that precedes the document's signatures contains less than a full page of text. WillMaker has built-in formatting that forces certain blocks of text to stay together on the same page.

        Occasionally, the program miscalculates the length of the hash marks, leaving you with a page with very little text except the hash marks. You can usually fix this problem by making slight adjustments to your print margins in the Print Options dialog. (For example, the standard bottom margin is 0.45 inch; changing it to 0.6 inch will usually correct the problem.)

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        Technical Support & Contacting Nolo

        What should I do if I am having trouble with updates?

        Due to increased security measures in Windows 10, when the update finishes you will see a user access control dialog. Click Yes or enter an administrator password as prompted.

        If you use a firewall and security application and receive warnings, you'll need to "allow" or add "" to the trusted site list.

        If, after adding to the trusted site list, you still are unable to complete the update, you may need to turn off your firewall program. Once the update is downloaded and installed, you can turn your firewall back on.

        If you are trying to update behind a corporate proxy server and get various error messages, you may not be able get updates. Updates are designed for the home user with a basic firewall. Unfortunately, we cannot support proxy servers and other corporate VPN security configurations.

        If the problem persists, please contact us and include the following details to expedite a solution.

        • How are you connected to the internet?
        • What operating system (for example, macOS 11.2) are you running?
        • Who is your internet service provider?

        Can I get technical support for WillMaker?

        Registered users of WillMaker are eligible for technical support through the version year. For example, registered users of WillMaker 2022 are eligible for technical support through December 31, 2022. If you have not yet registered your software, start WillMaker, select Help > Registration, and follow the directions that appear onscreen.

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        What should I do if I have a problem using WillMaker?

        Step 1. Review the information that came with the program.

        The following resources may help:

        • the Users' Manual
        • the program's Help menu
        • this technical FAQ, and
        • the non-technical FAQ at

        Step 2. Make sure you're using the latest version of the software.

        We may have already detected the problem and corrected it in the latest version of the program.

        To make sure that you have the latest version, make sure you're connected to the Internet, restart WillMaker, and click OK if the program suggests you need an update. If you don't have Internet access, contact Nolo's technical support staff. (See step 3.)

        Step 3. Contact Nolo's technical support staff.

        If the problem persists, please contact us. Please provide as much information as you can about the problem, including:

        • the year of the program
        • the program version (To find this information, run WillMaker and select Help > About WillMaker)
        • any error messages, and
        • details about what you were doing with the program when the problem occurred.

        The following information about your computer may also be helpful:

        • operating system (for example, Windows 11 Home)
        • processor type (for example, Intel Core i5)
        • RAM (for example, 4 GB)
        • video card information, and
        • printer model.

        Product support for WillMaker 2022 is available through December 31, 2022. Be sure to register your product to qualify for special upgrade pricing.

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        Can Nolo answer my legal questions?

        Nolo is unable to answer legal questions. But you will find extensive legal information in the Legal Manual that is included with WillMaker. The Legal Manual is accessible from the Help menu.

        If you need to talk to a lawyer, Nolo's Lawyer Directory can help you find one.

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        Versions and Upgrading

        I am upgrading my WillMaker. Do I need to uninstall the older version first?

        No. Keep your old version of WillMaker until you have successfully converted and opened all of your documents files with the current version.

        Before installing the new version, back up your WillMaker documents files to a CD, flash drive or another external medium. Next, install the current WillMaker, start the program and open one of your older WillMaker's document file.

        It's possible that some of the documents you created with the older version won't appear in the current WillMaker's Your Documents screen. If a document is missing, we've either made substantial revisions to it or deleted it altogether. [You can always open those older documents in the version of the program you used to create them.] In addition, you may need to review document interviews you've completed in previous versions before you can print out old documents using the current WillMaker.

        Why should I upgrade to the current version of WillMaker?

        Laws change frequently, and we update our products accordingly. It is very important that your legal software be up to date to ensure it is making valid documents. We strongly recommend that users of older Nolo estate planning software upgrade to the most current WillMaker.

        Visit to order the current version of WillMaker.

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        Are documents made with older versions compatible with the most current version of WillMaker?

        Document and WillMaker files from older versions can be used with the current version of WillMaker.

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        How do I keep WillMaker current and up to date?

        Each time you open WillMaker, the program checks to make sure you have the latest version (if you are connected to the internet). If it's not up to date, the program will ask you to agree to run the update. Your software receives updates only for its product year--for example, WillMaker 2022 will not receive updates after the end of 2022. After the product year has passed, you will want to consider purchasing the newest version of WillMaker.

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        How can I tell which version of WillMaker I have?

        Start WillMaker and select Help > About WillMaker to see the version number.

        Windows: If you can't get the program running, navigate to the program folder for Quicken WillMaker and find the "WillMaker.exe" file. Right-click the file, select Properties, and click the Version tab, where you'll find it listed.

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