Any time you have a question about WillMaker & Trust, help is close at hand. The key to answering your question is knowing which help resource to consult. The table below shows which help resource to use for the type of help you need.
What You Need | Help Resource to Consult |
Help with interview questions |
Helpful Information |
In-depth legal information |
The Legal Manual |
Help locating a lawyer |
|
Help using the program |
|
Technical problems |
|
Additional assistance |
If you encounter a technical difficulty while running the program, this manual is your first resource to consult. Which section you read depends on the type of problem you're experiencing:
If none of the above situations apply and you can't find a section of this manual that helps with your problem, look in the WillMaker Technical Support FAQ online; you may find advice relevant to your problem.
If you're having a printing problem in WillMaker & Trust, try the following remedies:
If neither of the above suggestions help, you can export your document to PDF and print it using Adobe Reader. You can download Adobe Reader for free from www.adobe.com. Please contact Nolo Technical Support to report the problem, so we can investigate and fix it, see below.
If you encounter problems with the program's Web Update feature (see Updating Your Version of the Program), check the table below. If any of the situations listed there apply to you, try the suggested remedy for your problem.
Caution: Web Update isn't designed to work with proxy servers and other corporate VPN configurations. If you are trying to update the program behind a corporate proxy server and getting various error messages, you won't be able to use Web Update. Web Update is designed for the home user with a basic firewall. Unfortunately, we can't support proxy servers and other corporate VPN (Virtual Private Network) security configurations.
If you are: | Try this remedy for your problem: |
Encountering a "User Access Control" dialog box when the update finishes (Windows) ... | Click Continue in the dialog box or enter an administrator password as prompted. |
Using a firewall or security application and receiving warnings ... | Add "f1.nolo.com" to the "trusted site" list. If you still can't complete the update after making this addition, you may need to turn off your firewall program while retrieving the update, then turn it back on. |
If none of the above suggestions help, and you can't find relevant advice in the WillMaker Technical Support FAQ; -- contact Nolo Technical Support.
When contacting Nolo Technical Support about a Web Update problem, include the following details in addition to those normally required for other types of problems:
If you're encountering a problem that isn't addressed in this section of the Users' Manual, you may find an answer in the WillMaker Technical Support FAQ, which contains answers to common user questions and problems.
If you can't find a solution on the FAQ page, contact us: https://www.nolo.com/customer-support/longform-willmakertechsup.
When you contact Nolo Technical Support about a problem, please include the following information in your email:
If you're not sure which model of computer you have, how much RAM it has or which version of the operating system it's running, see below.
How you find information about your computer system depends on which operating system it's running.
Windows 8:
Windows 10:
Mac OS: