Nolo's Technical Support

Need technical support for Nolo's WillMaker specifically? Check out our WillMaker Technical Support page.

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System Requirements and File Formats

GENERAL REQUIREMENTS

When purchasing an eProduct, use the computer you want to download it to; however, after you've downloaded it, you will be able to transfer it to another computer by copying it to external media or by emailing it to yourself.

Note that you will be unable to download a file if:

  • cookies are disabled on your computer, or
  • a firewall prevents you from downloading files from the Internet.


Recommended browsers: Google Chrome & Mozilla Firefox. If you experience issues using Safari and Internet Explorer, please try another browser.

To use Nolo's eProducts (software not included) you must have:

  • A program that opens ZIP files,which you can download for free. (Search online for "free compression utilities.")
    eReaders cannot open zip files, so you must download to a desktop or laptop, unzip the files, and then move the files into your eReader.
    For assistance in moving the files, please refer to your eReader's Technical Support pages: Kindle, Nook.
  • Adobe Reader, which you can downloaded for free from Adobe.
  • If your product contains editable (RTF) forms, a word processing program will be needed.
    • Windows operating systems come with WordPad. If you have Microsoft Word (full version, not Viewer only), you can use Microsoft Word.
    • Macintosh OS X comes with TextEdit; non-OS X users need Word 5.0 or greater, WordPerfect 2.1 or greater, or another RTF-compatible word processor.


eBooks: Most of Nolo's eBooks offer the option to download in either PDF (for laptops, desktops, and Apple products), ePub (for Nook and other eReader devices), or MOBI (for Kindle ONLY) formats. eBook bundles only offer the PDF format. Finally, a very small selection of our oldest eBooks still download as a zipped file which will usually contain the PDF eBook and a folder of forms which may be in either PDF or RTF format.
Downloads will be available in your Nolo.com account for 1 year after purchase.
If you did not sign into your account during checkout, please contact Nolo Tech Support to re-download your purchase.

eForms: Nolo's eForm downloads contain one PDF instruction sheet and one editable RTF form for each form contained in the product.
Downloads will be available in your Nolo.com account for 1 year after purchase.
If you did not sign into your account during checkout, please contact Nolo Tech Support to re-download your purchase.

Digital Forms: Nolo's Digital Forms download in PDF format.
Form template will be available in your Nolo.com account for 1 year after purchase.
Once you create your final form and download it as a PDF, the PDF can be saved on your computer indefinitely.

Forms with my Nolo book: The forms that come with a Nolo book may be in either PDF or RTF format. In general, government forms are in PDF and forms created by Nolo are in RTF. If a form is intended to be given to someone else to fill out, those forms are generally in PDF.
Once downloaded, they can be saved on your computer indefinitely.