Information for Social Security and SSI Recipients Affected by Hurricanes and Natural Disasters

With the disruption of mail service and the closure of many Social Security offices due to hurricanes and fires, the Social Security Administration has released information about the delivery of benefit payments.

With the closure of many Social Security offices and the disruption of mail service in Puerto Rico, Florida, Texas and Northern California due to the recent hurricanes and wildfires, the Social Security Administration has released information about the delivery of benefit payments and closed offices.

Social Security Office Closures

Offices in Santa Rosa, Napa, Vallejo, and Suisin City, California are temporarily closed due to wildfire danger and/or poor air quality. Visit https://www.ssa.gov/agency/emergency/ for up-to-date information on your local office.

In addition, the following offices in Puerto Rico are closed until further notice:

  • Aguadilla
  • Arecibo
  • Bayamon
  • Caguas
  • Carolina
  • Fajardo
  • Guayama
  • Hato Tejas
  • Humacao
  • Manati
  • Mayaguez
  • Ponce
  • San Juan, and
  • San Patricio.

Direct Deposit Payments

Most benefit payments issued by direct deposit will arrive as scheduled. This applies to retirement, survivors, dependents, and disability payments as well as Supplemental Security Income (SSI) payments. If you do not receive your payment, contact your financial institution. If it is not operating, you can request immediate payment by going in person to an emergency payment location (see below for details). In addition, recipients who have not received their checks may generally go to any open Social Security office and request an immediate payment.

Payments by Direct Express Debit Card

Fees will be waived for some recipients affected by hurricanes or natural disasters.

Payments by Mail

Some postal facilities in the affected areas are closed and there has been a disruption of mail delivery service in some areas. The USPS has set up some temporary locations where Social Security and SSI checks (as well as VA, RRB, and OPM checks) will be delivered. Recipients must provide identification to receive their checks. Those who expect to be out of their homes for an extended period can complete a Change of Address (COA) request while they are there.

Visit https://www.ssa.gov/agency/emergency/ for up-to-date information.