The switch from paper to online I-94s isn't going as smoothly as hoped for. The U.S. government's idea wasn't a bad one: That instead of putting little paper cards in foreign visitors' passports showing that their entry on a temporary (nonimmigrant) visa was permitted, and indicating the expiration date of their status – such little cards being all to easy to lose, thus endangering visitors' abilities to do things like prove their legal entry – the government would switch to an online system. Entries would be catalogued in a database.
Visa entrants were told, however, that if they wanted or needed a paper copy of their Form I-94, they'd be able to download one from the U.S. Customs and Border Protection (CBP) website.
The new system got going in April of 2013. However, since then, many applicants and their attorneys have reported that their efforts to download the form have gotten them nowhere.
Immigration attorneys have brought the issue to CBP's attention. There's no news on what they're doing to fix the problems, but in the meantime, here's what they suggest people try when on the CBP website attempting to download their I-94:
If all else fails, they suggest you contact a CBP Deferred Inspection office. Or, if you're submitting an application for an immigration benefit, U.S. Citizenship and Immigration Services (USCIS) has said that it will also accept photocopies of the passport pages that contain your biographical information, visa, and admission stamp.