A “bankruptcy mill” is a high-volume bankruptcy law firm that provides low quality legal service to its clients. Hiring a bankruptcy mill to file your case has many disadvantages. Below, we discuss the drawbacks of using bankruptcy mills and how to avoid them. (Learn more about what to look for in a bankruptcy attorney.)
A bankruptcy mill is a law practice that files a large number of bankruptcy cases without providing high quality legal service. Most bankruptcy mills share the following characteristics:
The business model of most bankruptcy mills relies on aggressive advertising and filing as many cases as possible. When a potential client comes in for a consultation, he or she will often meet with an intake specialist or coordinator (who may or may not be an attorney) as opposed to the lawyer who will handle the case. The primary job of the intake specialist is to get the client to pay a fee and sign a retainer agreement (a contract to employ the law firm to file the bankruptcy).
During the intake process, there is usually little or no discussion about the client’s individual goals, circumstances, or concerns about bankruptcy. After the client retains the law firm, non-attorney support staff complete most of the bankruptcy paperwork and file the case.
In most cases, debtors don’t actually meet their attorney until the meeting of creditors (also called 341 hearing).
The following are some of the common drawbacks to using a bankruptcy mill.
Because bankruptcy mills must take on a large number of clients to pay for high advertising and overhead costs, they focus on filing cookie-cutter, one-size-fits-all bankruptcies. But bankruptcy is a complex process that must be tailored to fit each debtor’s individual circumstances to maximize its benefit.
Unfortunately, many bankruptcy mills spend little or no time focusing on the debtor’s individual needs or circumstances and end up filing bankruptcies that are not in the client's best interest.
Bankruptcy mills typically use non-attorney support staff to:
In addition to the lack of personal attention, this often leads to mistakes that negatively affect the debtor’s case and cause unnecessary delays or problems.
Because the bankruptcy process requires you to complete a lengthy set of forms and provide detailed financial information, being able to communicate with your attorney makes a big difference in how successful your case is. In many bankruptcy mills, debtors often meet their attorney for the first time at their meeting of creditors.
In most cases, the attorney that shows up has several other hearings he or she must attend and has limited knowledge about each case. For this reason, many debtors experience problems during the meeting of creditors and the bankruptcy trustee ends up continuing the hearing to fix mistakes.
Bankruptcy mills often have extremely high advertising costs that are passed on to their clients. While many bankruptcy mills advertise low prices on their ads, the lowest advertised price typically only applies to single debtors who have little or no income or property.
If you have a slightly more complicated bankruptcy, a bankruptcy mill’s fees may actually be higher than those charged by small firms or solo practitioners in your area. (Learn more about average attorney fees in bankruptcy.)
Below are some of the red flags you should look for and questions you should ask to avoid hiring a bankruptcy mill.
While aggressive advertising can be a red flag, it doesn’t always mean that a law firm is a bankruptcy mill. But you are likely dealing with a bankruptcy mill if the person you talk to:
In general, one of the best ways to determine if you are dealing with a bankruptcy mill is to ask questions at the first consultation. The following are some of the most important questions you should ask at your appointment:
If you're looking to hire an attorney to help with your debt problems - whether through bankruptcy, debt settlement, or another alternative - turn to Nolo's Lawyer Directory. Also be sure to to read "What Should I Expect From My Bankruptcy Lawyer?"