Am I eligible for technical support for this product?

Yes, registered users of this product are eligible for technical support until December 31, 2010. If you have not yet registered your software, start Quicken WillMaker Plus, select Online > Online Registration, and follow the directions that appear on screen.

What should I do if I have a problem with Quicken WillMaker Plus?

Step 1. Review the information that came with the program.

The following resources may help:

• the Users' Manual
• the program's Help menu, and
• the Troubleshooting file that's installed with the program.

You'll find the Troubleshooting file, along with the PDF of the Users' Manual, in the Start menu (XP: Start > Programs > Quicken WillMaker Plus 2010; Vista: Start > All Programs > Quicken WillMaker Plus 2010).

Step 2. Run Web Update.

We may have already detected the problem and corrected it in the latest version of the program. To make sure that you have the latest version, run Quicken WillMaker Plus and select Online > Web Update. If you don't have Internet access, contact Nolo's technical support staff. (See step 4.)

Step 3. Read the software FAQs.

The answer may be listed among these frequently asked questions.

Step 4. Contact Nolo's technical support staff.

If the problem persists, contact our technical support staff directly. The best way is to contact us. Please provide as much information as you can about the problem, including:

• the name of the program
• the program version (To find this information, run Quicken WillMaker Plus and select Help > About Quicken WillMaker Plus 2010)
• any error messages, and
• details about what you were doing with the program when the problem occured.

The following information about your computer may also be helpful:

• operating system (for example, Windows XP Home)
• processor type (for example, Pentium III, 500 Mhz)
• RAM (for example, 128 MB)
• video card information, and printer model.

You may also phone us at 510-549-4660 (9 - 5 p.m. Pacific Time, Monday - Friday). However, we ask that you email us first if possible.

How do I keep my Quicken WillMaker Plus current and up to date?

To keep your program up to date, periodically run the web update feature of Quicken WillMaker Plus. To do so, while running the program, select Online > Web Update. Your computer needs to be connected to the Internet to run a web update.

How can I tell which version of Quicken WillMaker Plus I have?

Start Quicken WillMaker Plus and select Help > About Quicken WillMaker Plus 2010 to see the version number. To see version info for specific program files, click the Version... button.

If you can't get the program running, use My Computer to go to the program file for Quicken WillMaker Plus 2010 and find the QWP.EXE file. Right click the file, select Properties, and click the Version tab, where you'll find it listed.

Why should I register my Quicken WillMaker Plus?

Registering enables you to receive technical support.

To register online, connect to the Internet, start Quicken WillMaker Plus, select Online > Online Registration, and follow the directions that appear on screen.

If you purchased this software from Nolo.com, you are already registered.

I have legal questions. Can Nolo help?

Although Nolo's technical support staff is unable to answer legal questions, you will find extensive legal information in the Legal Manual that is included with Quicken WillMaker Plus. The Legal Manual is accessible from the Help menu.

Nothing happens when I put the Quicken WillMaker Plus CD into my CD-ROM drive. What should I do?

Setup should launch automatically after you insert the software CD. If it doesn't, do the following:

If you run Windows XP:

• Choose Start > Run.
• Type D:\AUTORUN (Note: you may have to substitute the letter of your CD-ROM drive for "D.")
• Click OK.

If you run Windows Vista:

• Choose Start > All Programs > Accessories > Run.
• Type D:\AUTORUN (Note: you may have to substitute the letter of your CD-ROM drive for "D.")
• Click OK.

I use an older version of Nolo's estate planning software. Why should I purchase Quicken WillMaker Plus 2010?

Laws change frequently, and at Nolo we update our products accordingly. It is very important that your legal software be up to date. We strongly recommend that users of older Nolo estate planning software upgrade to Quicken WillMaker Plus 2010. It is very important that your legal software be up to date.

For details on what's new in the 2010 version, see below.

Visit our online store to order your copy of Quicken WillMaker Plus 2010

What's new in Quicken WillMaker Plus 2010?

We've updated documents and added features in the new edition.

Will

Includes more information on using your will in conjunction with a living trust by creating a "pour over" will.

Health Care Directive

Includes a health care directive wallet card that you can print out.

Durable Power of Attorney for Finances

Allows you to give your attorney-in-fact authority to care for your pets.

New Documents

Property Inventory Worksheet

Additional Features

• The Spell Checker automatically checks the spelling of text as you enter it during document interviews.
• A Suggest Documents For Me on the document list screen helps you decide which documents to complete.
• A Print button lets you print a list of the all the documents that contain a particular name. You can find this feature by going to your Contact List and clicking "Locate Name."

I am upgrading to Quicken WillMaker Plus 2010. Do I need to uninstall the older version first?

No. Keep your old version of Quicken WillMaker Plus until you have successfully converted and opened all of your documents files with the 2010 version.

Before installing the new version, back up your Quicken WillMaker Plus documents files to a CD, flash drive, or other external medium. Next, install Quicken WillMaker Plus 2010, start the program, and open your WillMaker Plus documents files. Once a WillMaker Plus documents file is opened and converted to the 2010 portfolio format, you will be unable to open it using an older version of Quicken WillMaker Plus.

When you first open a file created with an older version of Quicken WillMaker Plus, a "Pre-2010 Documents.pfl" file is automatically created in your "Nolo Documents Backup" folder. This file can be helpful if you've signed or amended a living trust using a pre-2010 version of Quicken WillMaker Plus. (See below.)

It's possible that some of the documents you created with the older version won't appear in the 2010 Document List. If a document is missing, we've either made substantial revisions to it or deleted it altogether. In addition, you may need to review document interviews you'd completed in previous versions before you can print out old documents using Quicken WillMaker Plus 2010.

I am having trouble using web update. What can I do?

If you are running Microsoft Windows Vista: Due to increased security measures in Windows Vista, when the update finishes you will see a user access control dialog. Click Continue to enter an administrator password as prompted.

If you use a firewall & security application and receive warnings, you'll need to "allow" or add "fl.nolo.com" to the trusted site list.

If, after adding fl.nolo.com to the trusted site list, you still are unable to complete the update, you may need to turn off your firewall program. Once the update is downloaded and installed, you can turn your firewall back on.

If you are a Windows XP Service Pack 2 user, the built-in Windows Firewall feature could prevent you from using web update. When you run web update, if you see a Windows security alert that asks you whether you want to block or unblock your Quicken program's Internet connection, select unblock. Once you have unblocked the Quicken program, you should be able to download future web updates.

If you are trying to update behind a corporate proxy server and get various error messages, you won't be able to use web update. Web update was designed for the home user with a basic firewall. Unfortunately, we cannot support proxy servers and other corporate VPN security configurations.

If the problem persists, contact Nolo's technical support staff at support@nolo.com. Please include the following details, so that they will be able to help you.

• How are you connected to the Internet (modem dial-up, DSL, etc.)?
• What version of Windows are you running?
• Who is your Internet service provider?

How can I see an example of a document before completing a document interview?

To see an example of a completed document:

• Use the Document List screen to select the document you want to create.
• At the bottom of the description (on the right side of the screen), find the underlined View an example... link and click it.

This will open a completed version of the document, using fictitious data. (Note that your actual customized document might look different, based on the interview answers you provide.)

Can I print a blank document before completing a document interview?

No. Your Nolo software creates custom documents based on your responses to document interview questions. There is no blank template that can be printed. If you just want to see what a document looks like, you can view a document example (described above.)

How can I print a copy of a document without also printing the signing instructions?

To print out a draft version without including signing instructions:

• Follow the program's instructions on completing and printing a document.
• At the Print Preview screen, click the Print icon. You'll then see a Print dialog box.
• In the Print signing instructions box in the lower right of the Print dialog, select No.
• Click OK to send the displayed document to your printer.

Exclude the signing instructions only if printing a draft copy. If it's the final version, print and read the signing instructions.

How can I print a draft of a document that won't be mistaken for the final, signable version?

To print with each page clearly labeled as a draft:

• Follow the program's instructions on completing and printing a document.
• At the Print Preview screen, click the Print icon. You'll then see a Print dialog box.
• In the Watermark box in the lower left of the Print dialog, select Draft.
• Click OK to send the displayed document to your printer.

How can I print a copy of a document that won't be mistaken for the original version?

To print with each page clearly labeled as a duplicate:

• Follow the program's instructions on completing and printing a document.
• At the Print Preview screen, click the Print icon. You'll then see a Print dialog box.
• In the Watermark box in the lower left of the Print dialog, select Duplicate.
• Click OK to send the displayed document to your printer.

How can I open Quicken WillMaker Plus documents in a word processor?

After you've completed a document, you can export it, saving it as a text file. Once it's a text file, you can open it with a word processing program. Use this feature if you:

• are having problems printing directly from Quicken WillMaker Plus
• want to view your document on a computer that doesn't have Quicken WillMaker Plus on it.

We strongly discourage using your word processor to edit or change the wording of an exported document. If you alter a document, we cannot guarantee its legal validity.

To export your completed document:

• Display your completed document on the Print Preview screen.
• Click the Export icon at the left of the Print Preview screen.
• Click Continue at the prompt explaining why you shouldn't change the wording of the exported document. This opens the Export Document dialog box.
• Name the exported file.
• Select the file type for the exported document: either Rich Text Format (RTF) or ASCII Text (TXT). If your work processor can read RTF files -- most do -- select that file type. It contains more formatting.
• Click Save.
• Click Yes to open the exported file with your word processor.

Why won't the program allow me to arrange things exactly how I want in my estate planning documents?

Quicken WillMaker Plus enables most users to create legal documents that satisfy their needs without consulting a lawyer. There are complex situations, however, that are not handled by the program. The manual and program help include thorough explanations of estate planning laws; they also point out when your situation may require an expert's help.

If you want to include provisions in your estate planning documents that are not allowed by your software, take your unsigned document to a lawyer for fine tuning.

How can I reset my print options to the default settings?

While the program is running, select File > Print Options. Click the Use Defaults button to reset your print options.

Make sure that the margins are set as follows:

• Top -- 0.75"
• Bottom -- 0.45"
• Left -- 1.25"
• Right -- 1.25"

The line spacing is set to "Standard Spacing."

The checkboxes labelled Footers in smaller type and Footer in bold type should be checked.

The checkbox labelled Use only standard ASCII characters should not be checked.

Click the Fonts button. The font should be Times New Roman, font style is "Regular," and font size is "12."

When I try to print one of my documents, why do I get strange characters, part of a page, or nothing at all?

There can be several reasons for this.

Printer driver. You may have the wrong printer driver selected. Check you printer setup and go to your printer manufacturer's website to make sure you have the latest printer driver.

Interference by other software. Some programs alter the printer setup with special format commands or fail to reset a printer to its default settings when finished. Try resetting your printer by turning it off and then on again before printing from Quicken WillMaker Plus.

Network printers. If your printer is part of a network, the network itself may have special commands. Your system administrator may need to alter some settings.

When I try to print or display documents, I get error messages or the programs crashes/freezes. What can I do?

There can be several reasons for this.

If you are having a printing problem, consult the Troubleshooting file that's installed with the program. You'll find it in the Start menu (XP: Start > Programs > Quicken WillMaker Plus 2010; Vista: Start > All Programs > Quicken WillMaker Plus 2010).

Here are some other tips:

• Make sure you have the current version of your software by running web update. For more on running web update, see "How do I keep Quicken WillMaker Plus current and up to date?," above.)
• Get the latest printer driver. Check your printer manufacturer's website to make sure you have the current version of your printer driver.
• The program's registry settings may be corrupt. To fix it, start the program while holding down the CTRL key. Doing this will reset the program's registry settings to their default values.