Since 1971, Nolo's goal has been simple: Make America's legal system accessible to everyone. Our website, books, software, online legal forms and lawyer directory help millions of individuals, businesses and nonprofits solve their legal problems each year.
Yes, registered users of this product are eligible for technical support until January 1, 2010. If you have not yet registered your software, start Quicken WillMaker Plus, select Online > Online Registration, and follow the directions that appear on screen.
Back to topStep 1. Review the information that came with the program.
The following resources may help:
Step 2. Run Web Update.
We may have already detected the problem and corrected it in the latest version of the program. To make sure that you have the latest version, run Quicken WillMaker Plus and select Online > Web Update. If you don't have Internet access, contact Nolo's technical support staff. (See step 4.)
Step 3. Read the software FAQs.
Read the rest of these frequently asked questions to see whether your problem is addressed.
Step 4. Contact Nolo's technical support staff.
If the problem persists, contact our technical support staff directly. The best way is to contact us. Please provide as much information as you can about the problem, including:
The following information about your computer may also be helpful:
You may also phone us at 510-549-4660 (9 - 5 p.m. Pacific Time, Monday - Friday). However, we ask that you email us first if possible.
Back to topTo keep your program up to date, periodically run the web update feature of Quicken WillMaker Plus. To do so, while running the program, select Online > Web Update. Your computer needs to be connected to the Internet to run a web update.
Back to topStart Quicken WillMaker Plus and select Help > About Quicken WillMaker Plus 2009 to see the version number. To see version info for specific program files, click the Version... button.
If you can't get the program running, use My Computer to go to the program file for Quicken WillMaker Plus 2009 and find the QWP.EXE file. Right click the file, select Properties, and click the Version tab, where you'll find it listed.
Back to topRegistering your software enables you to receive technical support. To register online, connect to the Internet, start Quicken WillMaker Plus, select Online > Online Registration and follow the directions that appear on screen. If you purchased this software from Nolo.com, you are already registered.
Back to topAlthough Nolo's technical support staff is unable to answer legal questions, you will find extensive legal information in the Legal Manual that is included with Quicken WillMaker Plus. The Legal Manual is accessible from the Help menu.
Back to topAfter you insert the Quicken WillMaker Plus Installation CD into your CD-ROM drive, setup should launch automatically. If it doesn't, do the following.
If you run Windows 2000 or XP:
If you run Windows Vista:
We've updated documents and added features in the new edition.
Will
Information for Caregivers and Survivors
Lets you leave important information for those who will care for your pet when you no longer can, including food requirements, health concerns/medicines, veterinarians, exercise/activities, sleeping habits, grooming needs, and requests for memorializing your pet at the end of its life.
Additional Features
No. Keep your old version of Quicken WillMaker Plus until you have successfully converted and opened all of your documents files with the 2009 version.
Before installing the new version, back up your Quicken WillMaker Plus documents files to a CD, flash drive, or other external medium. Next, install Quicken WillMaker Plus 2009, start the program, and open your WillMaker Plus documents files. Once a WillMaker Plus documents file is opened and converted to the 2009 portfolio format, you will be unable to open it using an older version of Quicken WillMaker Plus.
When you first open a file created with an older version of Quicken WillMaker Plus, a "Pre-2009 Documents.pfl" file is automatically created in your "Nolo Documents Backup" folder. This file can be helpful if you've signed or amended a living trust using a pre-2009 version of Quicken WillMaker Plus. (See below.)
It's possible that some of the documents you created with the older version won't appear in the 2009 Document List. If a document is missing, we've either made substantial revisions to it or deleted it altogether. In addition, you may need to review document interviews you'd completed in previous versions before you can print out old documents using Quicken WillMaker Plus 2009.
Back to topWe simplified the process for amending living trusts in Quicken WillMaker Plus 2008. Trust documents created using a pre-2008 version of Quicken WillMaker should still be valid; however, you cannot access them with Quicken WillMaker Plus 2009.
To access your pre-2008 trust document, use the version of Quicken WillMaker that you created the trust with. Do not uninstall your older version of Quicken WillMaker.
If you've used Quicken WillMaker Plus 2009 to open the documents file containing your living trust, you'll need to:
From there you can continue work on your previously-created trust document.
Back to topIn the 2007 version, we completely revised and improved the health care directives section:
Because of these changes, you won't be able to revise previously-created health care directives with pre-2007 versions of Quicken WillMaker. If you want to change the details of your older directive, you'll need to create a new one using Quicken WillMaker 2009.
Back to topIn the 2008 version, we completely revised and improved the final arrangements. Because of these changes, you won't be able to revise previously-created final arrangements created with pre-2008 versions of the program. If you want to change the details of your older directive, you'll need to create a new one using Quicken WillMaker 2009.
Back to topIf you are running Microsoft Windows Vista: Due to increased security measures in Windows Vista, when the update finishes you will see a user access control dialog. Click Continue to enter an administrator password as prompted.
If you use a firewall & security application and receive warnings, you'll need to "allow" or add "fl.nolo.com" to the trusted site list.
If, after adding fl.nolo.com to the trusted site list, you still are unable to complete the update, you may need to turn off your firewall program. Once the update is downloaded and installed, you can turn your firewall back on.
If you are a Windows XP Service Pack 2 user, the built-in Windows Firewall feature could prevent you from using web update. When you run web update, if you see a Windows security alert that asks you whether you want to block or unblock your Quicken program's Internet connection, select unblock. Once you have unblocked the Quicken program, you should be able to download future web updates.
If you are trying to update behind a corporate proxy server and get various error messages, you won't be able to use web update. Web update was designed for the home user with a basic firewall. Unfortunately, we cannot support proxy servers and other corporate VPN security configurations.
If the problem persists, contact Nolo's technical support staff at support@nolo.com. Please include the following details, so that they will be able to help you.
To see an example of a completed document:
This will open a completed version of the document, using fictitious data. (Note that your actual customized document might look different, based on the interview answers you provide.)
Back to topNo. Your Nolo software creates custom documents based on your responses to document interview questions. There is no blank template that can be printed. If you just want to see what a document looks like, you can view a document example (described above.)
Back to topTo print out a draft version without including signing instructions:
Exclude the signing instructions only if printing a draft copy. If it's the final version, print and read the signing instructions.
Back to topTo print with each page clearly labeled as a draft:
To print with each page clearly labeled as a duplicate:
After you've completed a document, you can export it, saving it as a text file. Once it's a text file, you can open it with a word processing program. Use this feature if you:
To export your completed document:
Quicken WillMaker Plus enables most users to create legal documents that satisfy their needs without consulting a lawyer. There are complex situations, however, that are not handled by the program. The manual and program help include thorough explanations of estate planning laws; they also point out when your situation may require an expert's help.
If you want to include provisions in your estate planning documents that are not allowed by your software, take your unsigned document to a lawyer for fine tuning.
Back to topWhile the program is running, select File > Print Options. Click the Use Defaults button to reset your print options.
Make sure that the margins are set as follows:
The line spacing is set to "Standard Spacing."
The checkboxes labelled Footers in smaller type and Footer in bold type should be checked.
The checkbox labelled Use only standard ASCII characters should not be checked.
Click the Fonts button. The font should be Times New Roman, font style is "Regular," and font size is "12."
Back to topThere can be several reasons for this.
Printer driver. You may have the wrong printer driver selected. Check you printer setup and go to your printer manufacturer's website to make sure you have the latest printer driver.
Interference by other software. Some programs alter the printer setup with special format commands or fail to reset a printer to its default settings when finished. Try resetting your printer by turning it off and then on again before printing from Quicken WillMaker Plus.
Network printers. If your printer is part of a network, the network itself may have special commands. Your system administrator may need to alter some settings.
Back to topThere can be several reasons for this.
If you are having a printing problem, consult the Troubleshooting file that's installed with the program. You'll find it in the Start menu (XP: Start > Programs > Quicken WillMaker Plus 2009; Vista: Start > All Programs > Quicken WillMaker Plus 2009).
Here are some other tips:
Before you uninstall, make sure you have backups and/or printouts of your documents.
Yes. You can create a legal will online. Just complete a step-by-step interview, print your document, get witnesses, and sign! Best of all, you don't pay until you're ready to hit "print." It's that simple -- and completely legal.
Back to topYou can install and use Nolo's Windows-only software programs on a Mac that has a PC emulator (such as Virtual PC or Guest PC). Note, however, that this configuration is not supported by Nolo Technical Support.
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