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Yes, registered users of LLC Maker are eligible for technical support. To register your software, start the program and choose Help > Register Online.
Step 1. Review the documentation that came with the program
If you have a problem, first consult the following resources:
Step 2. Read the software FAQs
Read the rest of these frequently asked questions to see whether your problem is addressed.
Step 3. Contact Technical Support.
If the problem persists, contact our technical support staff directly. The best way is to
The following information about your computer may also be helpful:
You may also phone us at (510) 549-4660 (9 - 5 p.m. Pacific Time, Monday - Friday). However, we ask that you email us at email@example.com first.
We keep this program as up to date as possible. Nevertheless, laws and official forms can -- and do -- change. Generally, the information and forms in LLC Maker stay current between versions of the software, but the Articles of Organization form, a document that is filed with the state, does change from time to time. Most changes made by the states to their official Articles form are minor and reflect formatting or incidental information changes rather than legal changes, and many states allow you to file a previous Articles of Organization form.
However, to be safe, it's always best to use the latest Articles form -- doing so ensures that your Articles are filed immediately by the state office when the document is received by the state. If the Articles form has changed and the state requires you to use the very latest form, your Articles will be returned to you unfiled, together with your check for the filing fees and the latest Articles form provided by the state. Resubmitting your Articles for filing delays the filing of your Articles and the start date of your corporation, usually by a week or two. For most filers, this delay, if it happens, is not critical, but it is an inconvenience that they would prefer to avoid.
A state's Articles of Organization form can change at any time during the year, so the best time to check that you have prepared the most current form is to visit the state filing office website just after you prepare and print the LLC Maker Articles document. LLC Maker helps you do this by providing a "State Web Site" button on the LLC Maker State Info window. To compare the LLC Maker Articles for your state to your state's latest official form, do the following:
Comparing state vs. LLC Maker Articles forms in this manner usually takes a minute or two, and will help you make sure that your Articles will be filed by the state without delay.
Select "About LLC Maker" from the "Help" menu to see the version number.
Registering your software entitles you to receive technical support. To register online, start the program and choose Help > Register Online.
Although Nolo's Technical Support staff cannot answer legal questions, you will find legal information in the Help file that comes with your software.
If you can't see the "Welcome to LLC Maker" screen when you insert the CD-ROM, double click on My Computer with the CD in the drive. Then double click on your CD-ROM drive icon. If you still can't see the "Welcome to LLC Maker" screen, then go to your Windows "Start" menu, select "Run," and enter "D:\welcome".
No. We do not have plans to provide LLC Maker for the Macintosh. If you have either Virtual PC or SoftWindows on your Macintosh, you can install and use LLC Maker. However, this configuration is not supported by Nolo Technical Support.
This problem occurs in Windows XP or 2000 when users who are not administrators install the program. You can get around this problem by downloading the required program files and extracting them to the correct locations in the LLC Maker program folder. Please follow these directions ot resolve this error:
Please save the file my llc.llc to the following location on your computer*: C:\Documents and Settings\[Your Name or Owner]\Local Settings\Application Data\LLC Maker\llcdata
Once the file has been saved, try running the software. Depending on your computer's settings, you may need to reboot your computer.
If you are not able to find the path above, you may not have your computer set to show hidden files. To change the setting (on Windows XP, Vista, or 7):
After you changed the setting, go back and attempt to find the correct path again.
*If you are using Vista, the file should be saved to: C:\Program Files\LLC Maker\llcdata
To clear a LLC Maker 1.5 or 1.6 myllc.llc error, access files LLCData.CAB & LLCApp.CAB and follow the below instructions:
1. Save both the LLCData.CAB and LLCApp.CAB files to your desktop. (Both of these files will decompress with 7zip and the contents of each will need to be extracted to specific locations. If you need 7zip, here's a link to download it for free: http://www.7-zip.org.)
2. Extract the contents of LLCApp.CAB to C:\Program Files\LLC Maker
3. Extract the contents of LLCData.CAB to C:\Documents and Settings\[Your Name or Owner]\Local Settings\Application Data\LLC Maker\llcdata
Once all of the content of both files are extracted to the destinations, reboot your computer and launch LLC Maker.
No. LLCMaker is no longer in production. If you would like current Nolo products for LLC formation:
Before you create an additional LLC -- or just to play it safe -- you should back up:
LLC Maker's data file (named "My llc.llc"), which holds the background and document information that you entered, holds information for only one LLC at a time. Therefore, you must be sure all the documents you created for your first LLC are final before you create the next LLC.
To back up your LLC data file:
To back up LLC documents:
Occasionally, third party software can interfere with LLC Maker's installation. If you are experiencing problems during or immediately after installation, please do the following:
If you continue to receive error messages, please contact us.
Version 1.7 updates the Articles of Organization for the following states:
California, Connecticut, District of Columbia, Georgia, Hawaii, Idaho, Illinois, Kentucky, Louisiana, Maine, Minnesota, Mississippi, Nebraska, Nevada, New Hampshire, North Dakota, Ohio, South Carolina, South Dakota, Utah, Vermont, West Virginia, and Wyoming.
In addition, instructional screen text and web links have been updated. All users who have not yet filed their LLC documents or who plan on making additional filings in the future should update to version 1.7.
Be aware that if you update, you will need to re-create all your LLC documents from scratch -- LLC Maker 1.7 will not be able to open data files created with previous versions of the program.
LLC Maker is upgraded for any new Articles forms each year; however, new Articles forms are a moving target -- you always will want to check the LLC Maker Articles against the latest state forms before mailing your Articles to the state for filing.
New versions of LLC Maker also may have new legal and tax information that can be helpful to you in deciding whether to incorporate your business, and to make sure you follow the right procedure in your state.
If you purchased LLC Maker more than one year from the date you use it, look at the "Current Version" and "Revision Date" information at the top of this FAQ page to see if a newer version of the product is available for purchase. If you want information about updating to the most current LLC version 1.7, contact us. Nolo offers a special upgrade discount to previous purchasers of LLC Maker.
You can print some LLC Maker documents before you enter all the data necessary for completion. You can tell by looking at the "View Document" button. If the "View Document" button is not grayed out, you can print that document by clicking the button and following the directions that appear on screen.
LLC Maker enables most users to create legal documents that satisfy their needs without consulting a lawyer. There are complex situations, however, that are not handled by LLC Maker. The manual and program help include explanations of LLC laws and point out when your situation may require an expert's help. If you want to alter your documents in ways that are not allowed by LLC Maker, take your unsigned document to a lawyer for fine-tuning. The cost of the visit should be less than if the lawyer had created your document from scratch.
First, make sure you have back-ups and/or printouts of your documents. Then, choose Start from the taskbar, select Settings, and open the Control Panel. Select Add/Remove Programs, and then double-click the LLC Maker item to uninstall the program.
To print forms created with LLC Maker:
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