Yes, registered users of this product are eligible for technical support. If you have not yet registered your software, start Living Trust Maker, select Online > Online Registration, and follow the directions that appear on screen.
Step 1. Review the documentation that came with the program.
If you have a problem, first consult the following resources:
Step 2. Run Web Update.
We may have already detected the problem and corrected it in the latest version of the program. To make sure that you have the latest version, run Living Trust Maker and select Online > Web Update. If you don't have Internet access, contact Nolo's Technical Support Staff. (See Step 4.)
Step 3. Read the software FAQs.
Read the rest of these frequently asked questions to see whether your problem is addressed.
Step 4. Contact Nolo's Technical Support Staff.
If the problem persists, contact us. Please provide as much information as you can about your problem, including:
The following information about your computer may also be helpful:
To keep up to date, periodically run Living Trust Maker's "Web Update" feature by starting the program and selecting Online > Web Update. You must be connected to the Internet to use Web Update.
Start Living Trust Maker and select Help > About Living Trust Maker to see the version number. To see version info for specific program files, click the Version... button.
If you can't get the program running, use "My Computer" to go to the Living Trust Maker program folder and locate the file name LTM.EXE file. Right click the file, select Properties, and click the Version tab, where the version is listed.
Registering your software enables you to receive technical support. To register online, connect to the Internet, start Living Trust Maker, select Online > Online Registration and follow the directions that appear on screen. If you purchased this software from Nolo.com, you are already registered.
Nolo's Technical Support staff is unable to answer legal questions, you will find extensive legal information in the Legal Manual included with Living Trust Maker. The Legal Manual is accessible from the Help menu.
If after consulting the Legal Manual you still have a legal question, consult a lawyer. Nolo's Lawyer Directory can help you find one.
After you insert the Living Trust Maker Installation CD into your CD-ROM drive, setup should launch automatically. If it doesn't, do the following.
If you run Windows XP:
If you run Windows Vista/7:
If you are running Microsoft's Windows Vista: Due to increased security measures in Windows Vista, when the update finishes you will see a User Access Control dialog. Click Continue or enter an administrator password as prompted.
If you use a firewall & security application and receive warnings, you'll need to "allow" or add "f1.nolo.com" to the trusted site list.
If, after adding f1.nolo.com to the trusted site list, you still are unable to complete the update, you may need to turn off your firewall program. Once the update is downloaded and installed, you can turn your firewall back on.
If you are a Windows XP Service Pack 2 user, the built-in Windows Firewall feature could prevent you from using Web Update. When you run Web Update, if you see a Windows Security Alert that asks whether you want to block or unblock your Quicken program's Internet connection, select "Unblock." Once you have unblocked the Quicken program, you should be able to download future Web Updates.
If you are trying to update behind a corporate proxy server and get various error messages, you won't be able to use Web Update. Web Update was designed for the home user with a basic firewall. Unfortunately, we cannot support Proxy Servers and other corporate VPN security configurations.
If the problem persists, contact us. Please include the following details, so we will be able to help you:
To see an example of a completed document:
This will open a completed version of the document, using fictitious data. (Note that your actual customized document might look different, based on the interview answers you give.)
No. Your Nolo software creates custom documents based on your responses to document interview questions. There is no blank template that can be printed. If you just want to see what a document looks like, you can view a document example (described above).
To print out a draft version without including signing instructions:
Exclude the signing instructions only if printing a draft copy. If it's the final version of a Living Trust Maker document, print and read the signing instructions.
To print with each page clearly labeled as a draft:
To print with each page clearly labeled as a duplicate:
After you have completed your document, you can export it -- that is, save it as a text file. Once it's a text file, you can open it with a word processing program. Use this feature if you:
To export your completed document:
Living Trust Maker enables most users to create legal documents that satisfy their needs without consulting a lawyer. There are complex situations, however, that are not handled by the program. The manual and program help include thorough explanations of estate planning laws; they also point out when your situation may require an expert's help.
While the program is running, select File > Print Options. Click the Use Defaults button to reset your print options.
Make sure that the margins are set as follows:
The line spacing should be set to "Standard Spacing."
The "Footers in smaller type" and "Footer in bold type" checkboxes should be checked and the "Use only standard ASCII characters" checkbox should not be checked.
Click the Fonts button and make sure the Font is "Times New Roman", the Font Style is "Regular" and the Size is "12".
There can be several reasons for this.
Printer driver. You may have the wrong printer driver selected. Check you printer setup and go to your printer manufacturer's website to make sure you have the latest printer driver.
Interference by other software. Some programs alter the printer setup with special format commands or fail to reset a printer to its default settings when finished. Try resetting your printer by turning it off and then on again before printing from Living Trust Maker.
Network printers. If your printer is part of a network, the network itself may have special commands. Your system administrator may need to alter some settings.
There can be several reasons for this.
If you are having a printing problem, consult the Troubleshooting file that's installed with the program. Here are some other tips:
Before you uninstall, make sure you have backups and/or printouts of your documents.
Yes. You can create a legal living trust online using Nolo's Online Living Trust. Once you complete the step-by-step interview, you can print your document, and follow the detailed instructions for notarizing and finalizing your trust.
You can install and use Nolo's Windows-only software programs on a Mac with Boot Camp or a virtual machine program installed (such as Parallels or WMware Fusion) that is runnning Windows. However, Nolo does not offer support for these applications if our software does not work with them.