Technical Support - Living Trust Maker

 

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Am I eligible for technical support for this product?

Yes, registered users of this product are eligible for technical support. If you have not yet registered your software, start Living Trust Maker, select Online > Online Registration, and follow the directions that appear on screen.

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What should I do if I have a problem with Living Trust Maker?

Step 1. Review the documentation that came with the program.

If you have a problem, first consult the following resources:

  • the Users' Manual
  • the program's Help menu
  • the Troubleshooting file that's installed with the program.

Step 2. Run Web Update.

We may have already detected the problem and corrected it in the latest version of the program. To make sure that you have the latest version, run Living Trust Maker and select Online > Web Update. If you don't have Internet access, contact Nolo's Technical Support Staff. (See Step 4.)

Step 3. Read the software FAQs.

Read the rest of these frequently asked questions to see whether your problem is addressed.

Step 4. Contact Nolo's Technical Support Staff.

If the problem persists, contact us. Please provide as much information as you can about your problem, including:

  • the name of the program
  • the program version (to access this information, select Help > About)
  • any error messages, and
  • details about what you were doing when the error occurred.

The following information about your computer may also be helpful:

  • operating system (for example, Windows XP Home)
  • processor type (for example, Pentium III, 500 Mhz)
  • RAM (for example, 128 MB)
  • video card information, and
  • printer model

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How do I keep my Living Trust Maker current and up to date?

To keep up to date, periodically run Living Trust Maker's "Web Update" feature by starting the program and selecting Online > Web Update. You must be connected to the Internet to use Web Update.

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How can I tell which version of Living Trust Maker I have?

Start Living Trust Maker and select Help > About Living Trust Maker to see the version number. To see version info for specific program files, click the Version... button.

If you can't get the program running, use "My Computer" to go to the Living Trust Maker program folder and locate the file name LTM.EXE file. Right click the file, select Properties, and click the Version tab, where the version is listed.

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Why should I register Living Trust Maker?

Registering your software enables you to receive technical support. To register online, connect to the Internet, start Living Trust Maker, select Online > Online Registration and follow the directions that appear on screen. If you purchased this software from Nolo.com, you are already registered.

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Nolo's Technical Support staff is unable to answer legal questions, you will find extensive legal information in the Legal Manual included with Living Trust Maker. The Legal Manual is accessible from the Help menu.

If after consulting the Legal Manual you still have a legal question, consult a lawyer. Nolo's Lawyer Directory can help you find one.

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Why doesn't anything happen when I put the Living Trust Maker CD into my CD-ROM drive.

After you insert the Living Trust Maker Installation CD into your CD-ROM drive, setup should launch automatically. If it doesn't, do the following.

If you run Windows XP:

  • Choose Start > Run.
  • Type D:\AUTORUN (you may have to substitute the letter of your CD-ROM drive for "D").
  • Click OK.

If you run Windows Vista/7:

  • Choose Start > All Programs > Accessories > Run.
  • Type D:\AUTORUN (you may have to substitute the letter of your CD-ROM drive for "D").
  • Click OK.

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Will Living Trust Maker 2.0 work with this new version?

No.

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I am having trouble using Web Update. What can I do?

If you are running Microsoft's Windows Vista: Due to increased security measures in Windows Vista, when the update finishes you will see a User Access Control dialog. Click Continue or enter an administrator password as prompted.

If you use a firewall & security application and receive warnings, you'll need to "allow" or add "f1.nolo.com" to the trusted site list.

If, after adding f1.nolo.com to the trusted site list, you still are unable to complete the update, you may need to turn off your firewall program. Once the update is downloaded and installed, you can turn your firewall back on.

If you are a Windows XP Service Pack 2 user, the built-in Windows Firewall feature could prevent you from using Web Update. When you run Web Update, if you see a Windows Security Alert that asks whether you want to block or unblock your Quicken program's Internet connection, select "Unblock." Once you have unblocked the Quicken program, you should be able to download future Web Updates.

If you are trying to update behind a corporate proxy server and get various error messages, you won't be able to use Web Update. Web Update was designed for the home user with a basic firewall. Unfortunately, we cannot support Proxy Servers and other corporate VPN security configurations.

If the problem persists, contact us. Please include the following details, so we will be able to help you:

  • How are you connected to the Internet (modem dial up, DSL, etc.)?
  • What version of Windows are you running?
  • Who is your Internet Service Provider?

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How can I see an example of a document before completing a document interview?

To see an example of a completed document:

  • Use the "Document List" screen to select the document you want to create.
  • At the bottom of the description (on the right side of the screen), find the underlined "View an example..." link and click it.

This will open a completed version of the document, using fictitious data. (Note that your actual customized document might look different, based on the interview answers you give.)

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Can I print a blank document before completing a document interview?

No. Your Nolo software creates custom documents based on your responses to document interview questions. There is no blank template that can be printed. If you just want to see what a document looks like, you can view a document example (described above).

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To print out a draft version without including signing instructions:

  • Follow the program's instructions on completing and printing a document.
  • At the "Print Preview" screen, click the Print icon. You'll then see a Print dialog box.
  • In the "Print signing instructions" box in the lower right of the Print dialog, select No.
  • Click OK to send the displayed document to your printer.

Exclude the signing instructions only if printing a draft copy. If it's the final version of a Living Trust Maker document, print and read the signing instructions.

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To print with each page clearly labeled as a draft:

  • Follow the program's instructions on completing and printing a document.
  • At the "Print Preview" screen, click the Print icon. You'll then see a Print dialog box.
  • In the "Watermark" box in the lower left of the Print dialog, select Draft.
  • Click OK to send the displayed document to your printer.

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To print with each page clearly labeled as a duplicate:

  • Follow the program's instructions on completing and printing a document.
  • At the "Print Preview" screen, click the Print icon. You'll then see a Print dialog box.
  • In the "Watermark" box in the lower left of the Print dialog, select Draft.
  • Click OK to send the displayed document to your printer.

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How can I open Living Trust Maker documents in a word processor?

After you have completed your document, you can export it -- that is, save it as a text file. Once it's a text file, you can open it with a word processing program. Use this feature if you:

  • are having problems printing directly from Living Trust Maker
  • want to view your document on a computer that doesn't have Living Trust Maker on it.

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We strongly discourage using your word processor to edit or change the wording of an exported document. If you alter a document, we cannot guarantee its legal validity.

To export your completed document:

  • Display your completed document on the "Print Preview" screen.
  • Click the Export icon at the left of the "Print Preview" screen.
  • Click Continue at the prompt explaining why you shouldn't change the wording of the exported document. This opens the Export Document dialog box.
  • Name the exported file.
  • Select the file type for the exported document: either Rich Text Format (RTF) or ASCII Text (TXT). If your word processor can read RTF files -- and most do -- you should select that file type, as it contains more formatting.
  • Click Save.
  • Click Yes to open the exported file with your word processor.

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Why won't the program allow me to arrange things exactly how I want in my documents?

Living Trust Maker enables most users to create legal documents that satisfy their needs without consulting a lawyer. There are complex situations, however, that are not handled by the program. The manual and program help include thorough explanations of estate planning laws; they also point out when your situation may require an expert's help.

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How can I reset my print options to the default settings?

While the program is running, select File > Print Options. Click the Use Defaults button to reset your print options.

Make sure that the margins are set as follows:

  • Top -- 0.75"
  • Bottom -- 0.45"
  • Left -- 1.25"
  • Right -- 1.25"

The line spacing should be set to "Standard Spacing."

The "Footers in smaller type" and "Footer in bold type" checkboxes should be checked and the "Use only standard ASCII characters" checkbox should not be checked.

Click the Fonts button and make sure the Font is "Times New Roman", the Font Style is "Regular" and the Size is "12".

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When I try to print one of my documents, why do I get strange characters, part of a page, or nothing at all?

There can be several reasons for this.

Printer driver. You may have the wrong printer driver selected. Check you printer setup and go to your printer manufacturer's website to make sure you have the latest printer driver.

Interference by other software. Some programs alter the printer setup with special format commands or fail to reset a printer to its default settings when finished. Try resetting your printer by turning it off and then on again before printing from Living Trust Maker.

Network printers. If your printer is part of a network, the network itself may have special commands. Your system administrator may need to alter some settings.

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When I try to print or display documents, I get error messages or the programs crashes/freezes. What can I do?

There can be several reasons for this.

If you are having a printing problem, consult the Troubleshooting file that's installed with the program. Here are some other tips:

  • Make sure you have the current version of your software by running Web Update. (For more on running Web Update, see "How do I keep Living Trust Maker current and up to date?," above).
  • Get the latest printer driver. Make sure you have the current revision of your printer driver. Check your printer manufacturer's web site.
  • The program's registry settings may be corrupt. Start the program while holding down the CTRL key. This will reset the program's registry settings to their default values.

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How do I uninstall Living Trust Maker?

Before you uninstall, make sure you have backups and/or printouts of your documents.

  • Choose Start > Programs/All Programs > Living Trust Maker > Uninstall Living Trust Maker. If you cannot locate the uninstaller, try one of these methods:
  • Find the Living Trust Maker folder on your hard disk and delete it manually.

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Does Nolo sell a living trust that I can complete on a Mac

Yes. You can create a legal living trust online using Nolo's Online Living Trust. Once you complete the step-by-step interview, you can print your document, and follow the detailed instructions for notarizing and finalizing your trust.

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Is there a way to run Nolo's Windows-only software on a Mac?

You can install and use Nolo's Windows-only software programs on a Mac with Boot Camp or a virtual machine program installed (such as Parallels or WMware Fusion) that is runnning Windows. However, Nolo does not offer support for these applications if our software does not work with them.

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My question is not answered here.

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