About Nolo

Jake Warner

Since 1971, Nolo's goal has been to make our legal system accessible to everyone. As we approach our 40th anniversary, we're proud that our books, software, and online legal forms help millions of Americans get the quality legal information they need.

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Technical Support

Frequently Asked Questions about eProducts

When purchasing an eProduct, use the computer you want to download it to; however, after you've downloaded it, you will be able to transfer it to another computer by copying it to external media or by email.

Note that you will be unable to download this file if:

  • cookies are disabled on your computer, or
  • a firewall prevents you from downloading files from the Internet.

System Requirements

To use Nolo's eProducts you must have:

  • A program that opens ZIP files,which you can download for free. (Search online for "free compression utilities.")
  • Adobe Reader, which you can downloaded for free from Adobe.
  • A word processing program if the eProduct includes files in RTF:
    • Windows XP and Vista come with WordPad.
    • Macintosh OS X comes with TextEdit; non-OS X users need Word 5.0 or greater, WordPerfect 2.1 or greater, or another RTF-compatible word processor.

Note: Nolo cannot provide technical support for non-Windows users; however, our back-of-book CD-ROMs, eBooks, eGuides and eForms will work on most Macs.

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Quickstart Guide

In a nutshell:

  • Download the eProduct, which will be a zip file.
  • Locate and open the zip file.
  • Double-click the PDF file of your eBook or eGuide.
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Instructions

Note: If the file doesn't download because you lose your Internet connection, try again. If you still have problems, contact Nolo Technical Support.

  • Click the "Download Now" button to download the eProduct's ZIP file to your computer.
  • Note the name of the file and the folder that it's saved to. We recommend creating a folder named "Nolo downloads" on your computer's Desktop and downloading the file into that folder, where it'll be easy to find.
  • Once the download is complete, double-click the ZIP file to open it. Extract the files, saving them to the folder where you'd like to keep them.
  • Find and open the folder you extracted the .ZIP files to.
  • Double-click the file that has the extension .pdf. (The name of this PDF file varies depending on the product.) Double-clicking the PDF file will launch Adobe Reader and open your eBook, or eGuide.
  • Locate the table of contents on the left side of the screen, and click "Read Me First" to open a file with detailed instructions on how to use your eBook, or eGuide.

Note: Use the "File > Save As" command to rename your completed eForm file so that you don't overwrite the original version.

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