Technical Support - Download Instructions

Questions:

Downloading an eBook purchase

Downloading an eForm purchase

Downloading the forms for my Nolo book

Downloading my Nolo Digital Form

Downloading my Nolo Software

Downloading my Online Will or Online Living Trust

Technical Support & Contacting Nolo

Answers:

Downloading an eBook purchase


What formats do eBooks come in?

You can download your eBook in either an ePub or PDF format. Certain devices work best with certain eBook formats, so here is a simple breakdown:

  • ePub or PDF: Sony eReader and other generic eReaders
  • ePub preferred: any device with an eReader app installed (such as the Kindle Reader or Nook Reader)
  • PDF preferred: iPad, iPhone, iPod touch, Windows device, Android device, laptop/desktop computer, Kindle
    NOTE: Although Kindle does not support ePub, CNET has an article describing how to make ePub available for Kindles here:
    http://howto.cnet.com/8301-11310_39-57319379-285/how-to-read-epub-files-on-your-kindle/

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Where do I download my eBook?

The final order screen (showing your Order#) will have a "Download Now" button which allows you to download your eBook right away.

If you do not download your eBook right away, you have the following options:

  • If you created an account before ordering, your download will be in the My Online Products area of your Nolo.com account for 1 year from your Order Date.
    Log into your account here to find your download.
  • If you DID NOT create an account before ordering, your order confirmation email will include a "Download Now" button within the email, which is good for 7 days from your Order Date.

If you cannot find your eBook after download, here are some common places to check:

  • your Documents folder
  • your Downloads folder
  • your Desktop

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I have downloaded successfully, but I need more help with my eBook.

Please visit our Technical Support page here.

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Downloading an eForm purchase


Where do I download my eForm?

The final order screen (showing your Order#) will have a "Download Now" button which allows you to download your eForm right away.

If you do not download your eForm right away, you have the following options:

  • If you created an account before ordering, your download will be in the My Online Products area of your Nolo.com account for 1 year from your Order Date.
    Log into your account here to find your download.
  • If you DID NOT create an account before ordering, your order confirmation email will include a "Download Now" button within the email, which is good for 7 days from your Order Date.

If you cannot find your eForm after download, here are some common places to check:

  • your Documents folder
  • your Downloads folder
  • your Desktop

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I have downloaded successfully, but I need more help with my eForm.

Please visit our Technical Support page here.

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Downloading the Forms for my Nolo book


How do I download the forms from the book?

If the front cover of your book shows a "Download Forms" icon at the upper right corner, you can find the URL in Appendix A or B of your book and put this URL in the address field of your browser. If you do not see this icon, there is no separate download of forms. The forms in the pages of the book should be photocopied or printed.

See below for examples of the address field in different browsers.

GOOGLE CHROME

Chrome

MOZILLA FIREFOX

Firefox

INTERNET EXPLORER 10

***In Windows 8, your address bar may be at the bottom of your browser window.***

IE10

SAFARI

Safari

AOL

AOL

The download is a .zip file, so you will need a decompression utility (such as WinZip, WinRAR, 7-Zip, or PKUnzip) to open the file. If you cannot find the file after download, here are some common places to check:

  • your Documents folder
  • your Downloads folder
  • your Desktop

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I have downloaded successfully, but I need more help with the forms for my Nolo book.

Please visit our Technical Support page here.

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Downloading my Nolo Digital Form


What format does my Digital Form come in?

Your document will download as a PDF. Popups MUST be enabled as the PDF will be generated by opening a new window!!! You will also need Adobe Reader to download and print your form. If it's not already on your computer, you can download it for free at adobe.com. After you generate your PDF form, save a copy to your computer. This way, if you don't have access to a printer now, or if you don't have access to the internet in the future, you can print copies of your form later.

If you cannot find your Digital Form after download, here are some common places to check:

  • your Documents folder
  • your Downloads folder
  • your Desktop

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How do I save my Nolo Digital Form to my computer?

Popups MUST be enabled as the PDF will be generated by opening a new window!!!

  • Click Print to generate a PDF of your document in a popup window.
  • In the popup window, click Download Document.
  • Hover your cursor over the lower area of the document window to see if a new set of icons appear near the bottom.
  • If icons appear, click on the icon that looks like a floppy disk to SAVE.
  • If icons do not appear, click FileSave As. File Type should show “PDF.” If it shows “HTML”, try downloading using another browser.

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I have downloaded successfully, but I need more help with my Nolo Digital Form.

Please visit our Technical Support page here.

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Downloading my Nolo Software


Where do I download my Nolo software?

The final order screen (showing your Order#) will have a "Download Now" button which allows you to download your software right away.

If you do not download your software right away, you have the following options:

  • If you created an account before ordering, your download will be in the My Online Products area of your Nolo.com account for 1 year from your Order Date.
    Log into your account here to find your download.
  • If you DID NOT create an account before ordering, your order confirmation email will include a "Download Now" button within the email, which is good for 7 days from your Order Date.

If you cannot find your software after download, here are some common places to check:

  • your Documents folder
  • your Downloads folder
  • your Desktop

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I have downloaded successfully, but I need more help with my software.

Please visit our Technical Support page here.

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Downloading my Online Will or Online Living Trust


What format does my Online Will or Online Living Trust come in?

Your document will download as a PDF. You will need Adobe Reader to download and print your will. If it's not already on your computer, you can download it for free at adobe.com. After you download your will, save a copy to your computer. This way, if you don't have access to a printer now, or if you don't have access to the internet in the future, you can print copies of your will later.

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I have downloaded successfully, but I need more help with my Online Will or Online Living Trust.

Please visit our Technical Support page here.

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Technical Support & Contacting Nolo


Can I get technical support?

Please visit our Technical Support page here.

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Can Nolo answer my legal questions?

Nolo is unable to answer legal questions. But you will find extensive legal information within our books, as well as on the instruction and Help pages for our forms. Nolo.com's Get Informed section also offers an extensive collection of free articles on many topics.

If you need to talk to a lawyer, Nolo’s Lawyer Directory can help you find one.

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