Nolo's Technical Support Policy

Nolo provides technical support* to registered users of the most current versions of our software. If you haven't done so already, please register (each program includes information on how to do so). NOTE: If you purchased your software directly from Nolo -- either from our web site or by phone -- you are already registered and don't need to send in a registration form.

Note to Mac users: As of September 2001, Nolo stopped providing technical support for the Macintosh and will no longer be able to assist you if you have problems using Nolo software on your Mac. For details, see Macintosh user support policy.

Policy for current versions

Policy for out-of-date versions

Macintosh user support policy

See also:

What to do if you have a problem with your software

Keeping current and up-to date

*Our free technical support policy is subject to change at any time without notice.

1. Policy for Current Versions

Nolo offers unconditional, free technical support to registered users of current versions of our software. To learn about when support will end, see Policy for out-of-date versions, below.

Current products/versions that are supported

*This software product is on an annual release cycle.

NOTE: In addition, only Windows users will get technical support for Forms on CD-ROM (in the back of books) and downloadable eProducts.

2. Policy for Out-of-Date Versions

a. Older products/versions that are still supported

For software products on an annual release cycle, free technical support will end on December 31 of the year in the title. For example, Quicken WillMaker Plus 2008 will be supported through December 31, 2008. The final Web Update containing bug fixes and legal updates will be prepared in the fall of 2008 and will be made available for downloading through January 31, 2010.

For software products that are not on an annual release cycle, free technical support for out-of-date versions continues for either one year after a newer version is released or one year after the product is discontinued and out of print. For example, since WillMaker 8 for Windows was released in September 2000, free support for WillMaker 7 for Windows continued until September 2001.

The following older products are supported until the date indicated:

b. Older products/versions that are no longer supported

If your version is listed below, your software is out of date and technical support has expired. Laws change frequently, and Nolo cannot guarantee the legal validity of these products. If you use one of the programs listed below, we strongly recommend that you upgrade to the current version. Click here to see information about current Nolo software products.

*This software product is on an annual release cycle.

Macintosh user support policy

Since the overwhelming majority of our customers (and software buyers in general) are Windows users, Nolo has made the pragmatic decision to focus our efforts on the Windows platform for software development and technical support.

As of September 2001, Nolo stopped providing technical support for the Macintosh and will not be able to assist you if you have any problems using the following kinds of Nolo products on your Mac:

• Software: To find out when technical support for your Nolo software will end for your Nolo software, see the lists in Nolo's software support policy.
• Downloadable eProducts: Nolo's downloadable eProducts (eBooks, eGuides, eFormKits and eForms) should be accessible to most Mac users. However, we will no longer provide technical support via phone or email to Mac users of these products. If you are having problems using downloadable eProducts on your Mac, visit the eBooks, eFormKits and eGuides FAQ page or the eForms FAQ page for help.
• Forms on CD-ROM: Forms on CD-ROM (included in the back of many Nolo books) should be accessible to most Mac users. However, we will no longer provide technical support via phone or email to Mac users of these products. If you are having problems using forms on CD on your Mac, visit the Forms on CD-ROM FAQ page for help.

If you need to contact Nolo technical support, we can be reached by email at: support@nolo.com. We can also be reached at 510-549-4660 from 9am to 5pm, Monday - Friday, Pacific Standard Time.