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To allow us to efficiently serve the highest number of users, we ask that you follow this procedure should you ever have a problem with your Nolo software.
Step 1. Review the documentation that came with the program
If you have a problem, the first (and easiest) place to look for a solution is in the materials that come with the software:
- user manual
- program help from the help menu
- Read Me file
We’ve done our best to carefully document how the program works and provide all the information you need to use it. Many user problems are easily solved by taking the time to read these materials.
Step 2. Visit the Support area of our web site
If you still cannot solve your problem, visit the Support area of our web site. Your issue may be conveniently addressed in one of our Frequently Asked Questions pages. If your problem is a known bug, it may already be fixed in a later version. Go to our Version Information page to see if you're running the most recent version of your software.
Step 3. Contact Nolo’s Technical Support Staff
If your problem persists, you should then contact our Technical Support Staff directly. The quickest way to contact us is by email. Our email address is support@nolo.com.
Please provide as much information as you can about your problem, including
- the name and exact revision of the program
- any error messages
- details about what you were doing and where you were in the program when the error occurred.
We will also need information about your computer:
- the type and version of your operating system
- processor type
- how much RAM
- video card information
- printer model
You may also phone us at 510-549-4660 (9 - 5 p.m. Pacific Standard Time, Monday - Friday).
Tip: In order for us to serve you efficiently, we urge you to email us first whenever possible. Our email address is support@nolo.com
Keeping Current and Up-to-Date
For your peace of mind, we recommend that you regularly visit our web site to learn about:
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