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Last Updated on 5/01/2008
Nolo is a licensee of the TRUSTe Privacy Program. This statement discloses the privacy practices for www.nolo.com. When you visit a Web site displaying the TRUSTe trustmark, you can expect to be notified of what personally identifiable information of yours is collected; how the information is used; with whom the information may be shared; and how you can correct any inaccuracies in the information. This Web site has agreed to participate in TRUSTe's formal resolution process. If you have questions or concerns regarding this statement, you should first contact us by e-mail at privacy@nolo.com. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe by clicking here. TRUSTe will then serve as a liaison with the Web site to resolve your concerns.
The TRUSTe program covers only information that is collected through this Web site, and does not cover information that may be collected through software downloaded from this site.
Security
We work with LMi.net E-Commerce Solutions to make our site as secure as possible, helping you avoid e-fraud while using a top-of-the-line shopping cart system.
To protect the security of the information you give us when you order online, Nolo uses Secure Sockets Layer (SSL) technology. SSL encrypts your information so that no one other than Nolo will be able to decode it. SSL establishes a secure connection between your computer and our computers, and that connection remains secure until you complete or cancel an order.
How will you know that your connection is secure? Simply check the lower right corner of your browser after placing a Nolo product in your shopping cart. If you see a closed lock or an unbroken key (depending on what browser you are using), your connection is secure and your information is safe.
The Use of Cookies
Nolo's website places a session cookie on your computer. A cookie is a unique identifier that helps us understand how visitors navigate the site. The use of cookies is standard on the Internet and many major websites employ them. Most browsers automatically accept cookies; however, you can usually change your browser to prevent or notify you whenever you are sent a cookie. This gives you the chance to decide whether or not to accept the cookie.
The cookie itself does not identify you, your email address or any other personal information. We use the information it provides to help us improve the site and our service, and to provide our visitors with a better experience while on the site. These cookies are not tied to personally identifiable information. Even without accepting a cookie you can still access most of the features on the site. There will, however, be limitations on your use of some site functions. For example, if you choose to disable cookies you will not be able to take advantage of promotional discounts in our outbound emails. In order for the links in our newsletters to work, the subsequent landing page we create for the promotion and in order have you receive the appropriate discount, your cookies will need to be enabled. The email itself does not contain a cookie, the landing page you come to via the email will use a cookie to apply the appropriate discount. There is no personal or aggregate data collected by these cookies. The cookies are used to track the flow of traffic through the site and to maintain a list of products that have been added to the shopping cart.
Some of our business partners use cookies on our site. We have no access to or control over these third party cookies.
Log Files
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, and date/time stamp.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information.
Ordering with Us
When purchasing products or services on the Nolo site, you're asked for credit card, billing, and shipping information. This information is transmitted using a secure, encrypted form. This credit card, billing and shipping information is gathered to bill customers for goods and services purchased and to ship merchandise. Only billing and shipping vendors have access to financial information or shipping information. These service providers can only use this information for the purpose of billing and shipping products to our customers, and not for their own marketing purposes. At times Nolo may refer users to other Web sites to purchase products. User activity on those sites is covered by the privacy policies on those sites.
When placing an order with Nolo, the address you provide is used to send you your order and a catalog. If you would prefer not to receive a catalog from us, please let us know at feedback@nolo.com. When signing up for our newsletters, we collect your email address and name for the sole purpose of sending the emails you have requested. See Choice/Opt-out for unsubscribe instructions.
Nolo Legal Updater
Nolo's Legal Updater is an opt-in service that delivers emails to subscribers who want to be informed when a new edition of their current book or software is available. The information collected on this page is product title or titles desired (mandatory), first name (optional), last name (optional) and email address (mandatory). The information collected is used solely to inform users of new products that they have expressed interest in.
Tell-A-Friend
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Nolo stores this information for the sole purpose of sending this one-time email. Your friend may contact us at feedback@nolo.comto request that we remove this information from our database.
Testimonials
By communicating positive comments to Nolo regarding Nolo's products and services you consent to allow Nolo to use those comments in whole or in part in Nolo's promotional materials as well as third-party materials promoting Nolo products. Nolo shall never use your full name, only your initials and location, when identifying the source of the comments.
Affiliates
If you choose to join our Affiliates program we collect information such as name, address, site URL, Social Security Number or Tax ID#, phone, and email on our site. We use this information to register you in our affiliate program. For more information on this program, go to https://www.nolo.com/affiliate/faq.cfm. This is information is not shared with any third parties.
Nolo Now
Information Collected by Nolo Now
- Before you create online documents using Nolo Now, you will provide information to set up a Nolo Now account. You can delete your entire account via the account management page.
- Once you start a Nolo Now document, we'll keep your data for 90 days so that you can come back, make changes, and complete it. You can delete unpurchased Nolo Now documents at any time. To do so, go into your Nolo Now account and select the delete option next to the document you want removed.
- If you purchase a document, we'll keep your data for one year. For documents that you download directly from Nolo Now, like Nolo’s Online Will, you can choose to delete your data if you prefer that Nolo not store it. To do so, go into your Nolo Now account and select the delete option next to the document you want removed. For documents that Nolo files on your behalf, like the Online California LLC, we’ll keep your data for a year to ensure that your order has been fulfilled correctly.
Nolo Now Payment Policy
Payment occurs made when you want to download or submit your completed document. You can complete a document interview, but you will be unable to download or print the document until you purchase it.
Suggestion Box
The suggestion box is for customers to submit suggestions about our products. Contact info is not required, but, if any is given, it is used solely for follow-up, if necessary. No personal information submitted via the Suggestion Box is used for any other purpose.
Communications from the Site
Nolo may contact customers via email for various reasons. The details on when and why are explained below.
Order Confirmation Emails
After placing an order, a customer will receive a confirmation email with their shipping address and order details, including an order number.
Email Newsletter Subscription Confirmation Emails
Anyone subscribing to one or more newsletters for the first time gets a confirmation email which contains:
- confirmation of subscription
- names of the specific newsletters they are subscribed to
- two links to free downloadable eProducts
- an email address in case subscribers have questions or comments
- instructions on how to cancel their subscriptions
Anyone updating their current subscriptions or email information gets an email that:
- confirms their changes
- names specific newsletters they are subscribed to
- an email address in case subscribers have questions or comments
- instructions on how to cancel their subscriptions
In addition: Anyone who signs up for the first time for a particular newsletter, or changes a current subscription to get a new newsletter, will then receive the current edition of that newsletter within minutes of subscribing – which is mentioned in the confirmation email. The only exception is Nolo's Special Offer, which is sent out to new/current subscribers only when the next one is available.
Email Newsletter Cancellation Confirmation Emails
Anyone unsubscribing from an email newsletter(s) receives an email confirmation that they are unsubscribed. This email details those email newsletters they will no longer receive, and those that they are still subscribed to. If they are no longer subscribed to any email newsletters, this is also indicated. Cancelled subscribers are also provided an opportunity to re-subscribe at any time, and an email for any questions or comments.
Regular Email Newsletters
Nolo.com currently publishes four regularly delivered email newsletters:
- NoloBriefs (delivered monthly)
- Nolo's Special Offer (delivered monthly)
- Nolo's BizBriefs (delivered monthly)
- Every Landlord's Legal Quarterly (delivered every three months)
Irregular Email Communications
Nolo's Legal Updater is an opt-in service that delivers emails to subscribers who want to be informed when a new edition of their current book or software is available. The information collected on this page is product title or titles desired (mandatory), first name (optional), last name (optional) and email address (mandatory). Federal, state and local laws change constantly, often annually. Therefore, it is of paramount importance to consumers to know when their do-it-yourself legal books and software no longer reflects current laws. Nolo's Legal Updater provides this information, and gives consumers a chance to obtain the latest edition or version at a reduced cost.
Nolo.com will from time to time deliver email offers to customers who have opted to allow us to communicate with them, though not all are subscribers to Nolo's email newsletters or to Nolo's Legal Updater. Customers who ask to no longer receive such offers are marked as "Do Not Deliver" in our database.
Finally, if there's ever a major error included in a Nolo email that provides misleading information or misstates the nature of an offer, Nolo will send a corrected version of the email, accompanied with an explanation of the problem.
Sharing of Information
Nolo does not share aggregate or personal information with 3rd parties who are not service providers.
Legal Disclaimer
Nolo will disclose personal and aggregate information when required by a valid legal mechanism such as a search warrant, subpoena, or court order, or when we deem it necessary, in our sole discretion, to protect our rights and the safety of others, or our members, employees, or properties.
Online Surveys
At times Nolo will run online surveys asking for specific contact or demographic information, such as what areas of the site interest you and how you use the web for personal use. These surveys are always optional. The purpose of these surveys is to improve the website for its users.
Off-Site Links
Nolo provides links to other sites. Nolo is not responsible for the privacy practices or contents of these other sites.
Framed Sites
Nolo may syndicate its content to and distribute its content through other sites on the Internet. Although you may see the Nolo logo on these pages, your activity and information on a framed site is governed, gathered and controlled by the privacy statement on the URL /domain address you're visiting. Nolo does not receive user information back from these framed sites.
Change/Modify Information
Nolo gives users the following options for changing or modifying information previously provided:
- Visit http://www.nolo.com/newsletter/index.cfm
- Send e-mail to feedback@nolo.com
- By calling 1-800-728-3555
- or contacting us via postal mail at:
Nolo Customer Service
950 Parker Street
Berkeley, CA 94710
Choice/Opt-Out
You can opt-out from receiving email and catalog mailings from us by contacting us the following ways:
- Send e-mail to feedback@nolo.com
- By calling 1-800-728-3555
- or contacting us via postal mail at:
Nolo Customer Service
950 Parker Street
Berkeley, CA 94710
Additionally, at the end of every newsletter, there is a link to opt-out of future mailings.
Contacting Us
If you have any questions about this privacy statement, the practices of this site, or your dealings with this site, you can contact us:
- Via e-mail: privacy@nolo.com
- Via Web: http://www.nolo.com/support/contact.cfm
- Via postal mail:
Nolo Customer Service
950 Parker Street
Berkeley, CA 94710
Change Policy
From time to time we may revise this privacy notice. If we make a material change, we will post a notice on the Nolo Web site and notify you by e-mail, at which time you'll be able to "opt out" of these new practices by contacting us (using the contact information above).
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