Travel Agents FAQ

Questions:

• Does a travel agent work for me or for the travel industry? How are travel agents paid?
• Does a travel agent have any special responsibility when making a reservation for me?
• Is a travel agent responsible for confirming my reservation?
• My travel agent charged me the wrong amount for my ticket. What should I do?
• Is a travel agent responsible for researching airlines, hotels, and other suppliers?
• Must a travel agent warn me of any travel risks?
• Do any professional associations regulate travel agents?

Answer:

Is a travel agent responsible for confirming my reservation?

Generally, no. You must confirm your own reservations.

However, if your travel agent uses a tour operator or wholesaler who in turn makes your reservations, the agent probably has an obligation to verify your reservations with the various travel suppliers independently. Make sure to discuss this issue with your travel agent to find out which one of you is responsible for confirmation.