Every state has a consumer protection agency, and many cities and counties have similar agencies. Consumer protection agencies are a valuable resource to consumers. They perform all kinds of functions, including:
To find the consumer protection office in your state, county or city, visit the federal consumer action website, a publication of the Federal Citizen Information Center, at http://consumeraction.gov/ (click on "Where to File a Complaint" and "State Offices").
For more information on consumer protection issues, get Nolo's Encyclopedia of Everyday Law, by Shae Irving and the editors of Nolo.