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You are entitled to a habitable place to live, which means that you can expect basic services, such as heat and hot water. If you don't get them, after repeated requests and waiting a reasonable time for action, get in touch with your local health department and ask them to send out an inspector.
Your landlords' failure to maintain the property is undoubtedly a violation of one of the local or state codes, and the health department officials can write them up for it and insist that they take care of business.