I work as a "board monitor" at a major Internet service provider (ISP). That means I make sure that material posted by members of the public on our online "chat" board isn't offensive, illegal, or against our company policies. Lately I've had to remove a lot of copyrighted articles that people have posted because they put up the whole thing, word for word, even the copyright logo. Isn't this still a copyright violation? What do I tell these people when they yell at me?