Introduction

First, the bottom line: eBay is a community with rules. Violators of these rules may find their listings canceled, account privileges limited or suspended, or PowerSeller status revoked. When disputes arise between buyers and sellers — typically over a winning bidder’s failure to pay for an item , a seller’s failure to deliver an item, or the state of an item when delivered eBay and PayPal provide various means of resolving the disputes and providing compensation. Additionally, the eBay feedback system, although not perfect, allows buyers to rate sellers — although changes instituted in 2008 prevent sellers from leaving negative feedback about buyers.

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