Try some basic psychology. Put yourself into the shoes of that person. Most IRS employees are 9-to-5 types just trying to do a job and get through the day. Their pay is often too low to support a family, particularly in areas with a high cost of living. They deal with hostile and untruthful citizens all day long. Understandably, IRS morale is low.
If an agent doesn't seem to like you for some reason, instead of escalating the war, try to clear the air and relieve the tension. For instance, say, "I'm sorry we can't get along. But let's try to get through this and get it over with, okay?"
If conciliation fails, speak to the agent's manager, whose job is to close cases and smooth things over with taxpayers.
While dishonest employees are a rarity at the IRS, if an IRS employee lies or suggests you give her any favors, report her to the chief inspector at 800-366-4484 or write to P.O. Box 589, Benjamin Franklin Station, Washington, DC 20044-0589. You can make your complaint anonymously or sign your name. Either way, don't expect to hear the results of the investigation.