If you have a dispute with the seller about an item or service you purchased with a credit card, you may be able to withhold payment on the credit card up to the amount outstanding for that purchase. There are a few exceptions to this rule as well as conditions you must meet before you withhold payment.
Read on to learn when you can withhold payment for a credit card charge. (For more articles on using credit cards and dealing with credit card problems, visit our Credit & Banking Cards topic area.)
You can often withhold payment (subject to the limits and conditions below) if you believe you shouldn't have to pay a certain credit card charge because the seller refuses to replace or repair an item, or otherwise refuses to correct a problem. (15 U.S.C. § 1661i and 12 C.F.R. § 1026.12(c).) Some examples of when this might happen include:
There are some conditions you must meet in order to use this credit card dispute process.
Before withholding payment, you must:
There are limits to using this process for certain types of credit cards. If you used a Visa, MasterCard, or another card not issued by the seller, you can refuse to pay only if:
These distance and amount conditions don’t apply if:
There is no time limit to when you can use this dispute process to raise a claim or defense to payment. But, you can withhold only the balance on the disputed item or service that is still unpaid when you first notify the seller or card issuer of the problem. If you already paid part of the bill, the amount you paid is applied first to late charges, then finance charges, then your purchases, starting with the oldest. So, if you owe a lot of fees and charges, you may not have paid off much—if any—of the disputed amount.
If you conclude that you are entitled to withhold payment, here’s what to do.
Write a letter. Write a letter to the credit card company explaining why you aren’t going to pay. Describe the steps you took to resolve the problem with the merchant.
Mail to the correct address. Before you mail the letter, look at the back of your bill for the correct address to use. It will probably be listed under a heading like “Your Rights If You Are Dissatisfied with Your Credit Card Purchases.” Or call the credit card company to find out where to send it. Credit card companies have special addresses they use for this type of correspondence. If you don’t send it to the correct address, the company can disregard your letter. You can find a form letter to use in this situation, Notice of Claim or Defense Dispute on Credit Card Bill, in Nolo’s Credit Repair, by Margaret Reiter and Robin Leonard.
Keep a copy. And don’t forget to keep a copy of the letter for your records.
The credit card company may not report the amount in dispute as delinquent until the dispute is settled or the matter is decided by a lawsuit.
There is another process for withholding payment on a credit card if you have a dispute with a merchant – the billing error dispute process.
You can use this process if you dispute a charge because an item wasn’t delivered as ordered or you refused to accept it because it was defective. But in order to use this process, you must act within 60 days. To learn about this process, see How to Dispute a Billing Error on Your Credit or Debit Card Statement.
This article is a modified excerpt from Credit Repair, by Margaret Reiter and Robin Leonard (Nolo).