Careers at Nolo


Nolo, a subsidiary of Internet Brands, Inc., offers a unique opportunity to work in a small, established and nationally respected company.

Current Openings

 

Editorial
Legal Authors

Marketing
Director, Trade Marketing
Product Manager
Entry Level Inside Sales - Legal Marketing (Dublin / Pleasanton / Livermore)

Sales
Sales Guru - Inside Sales Superstar
Customer Service and Support Representative

Engineering

Software Developer
UI/UX Designer (Contract)

Editorial


Freelance Legal Writers

For information on our open writing positions, please visit Our Freelance Writing Page.


Marketing

Director, Trade Marketing

Description

Martindale is the leading website and Internet marketing company serving small and mid-sized law firms and is part of digital media powerhouse Internet Brands. We are currently experiencing high-growth, and we have an exciting opportunity for a Director of Trade Marketing to join our staff in Northern California.

As Director of Trade Marketing, you will help to develop new product ideas based on executive management direction, industry trends, internal resources and your contact with customers and prospects. You must possess a unique blend of marketing, ops and technical sophistication. You must enjoy spending time in the market to understand customer’s challenges and future market opportunities.

You will guide all attorney client facing communication and interaction to ensure consistency and effectiveness. You will also ensure all company personnel understand products and market positioning and have what they need to sell and service our products. This extends from increasing the revenue and profitability of existing products including lead generation and hosting, to assisting in identifying upgrades and new features, to pricing and bundling strategies, to go to market planning and execution for new products and services.

You must be able to communicate with all areas of the company. You will work with the sales and engineering teams to develop product and service requirements. You will lead marketing communications to define the go-to-market strategy, product positioning, key benefits and target customers. You will be responsible for the development of all marketing collateral and competitor analysis. You will also serve as the internal and external evangelist for our product offering, regularly working with the sales team and interacting with customers.

The Director of Trade Marketing’s role will be both strategic and tactical. The ideal candidate will be equally adept at leading initiatives as well as working as a team member in others.

Responsibilities:

    - Manage product positioning and cross channel (e-mail, SEM, trade show) demand generation.
    - Manage and optimize customer life cycle from prospect to loyal customer and ensure a consistent product and brand experience across the organization and our product set.
    - Develop mutually beneficial relationships with a variety of trade groups and associations.
    - Identify market requirements for current and future products by conducting market research supported by on-going surveys and reviews with customers and prospects.
    - Develop and implement company-wide go-to-market plan for new products, as well as review/revise/recommend for our existing products.
    - Analyze and develop partner relationships for our product and services.
    - Provide the sales team with the necessary product expertise, market intelligence and materials to effectively sell our products and services.
    - Review product data to ensure that the sales team is kept up to date on new developments regarding the companies or competitors’ products.
    - Act as point of first reference for all product related inquiries and work collaboratively with colleagues.
    - Display a high level of critical thinking in cross-functional process analysis and problem resolution for new and existing products.
    - Develop & conduct specialized training on new products launched and raise awareness & application of relevant subject matter

 

Requirements:

    - Rigorous analytical ability exemplified by past experience.
    - Ability to analyze market opportunities by using data and analysis to drive decision-making.
    - Strong interpersonal and communication skills as evident by communicating with and influencing all levels and disciplines of the organization, leading business and product reviews, developing and presenting compelling presentations and brand stories.
    - Teamwork skills demonstrated by the ability to work with, and gain consensus among, multiple internal cross-functional teams and external partners to accomplish business goals and objectives.
    - Creativity exhibited by deriving innovative solutions to problems, as well as developing effective positioning, marketing plans, and sales tools. Ability to have the creativity to get things done.
    - Leadership and strategic thinking demonstrated by creating a vision and strategy, obtaining buy-in and leading multiple teams to execute in order to drive strong business results.
    - Knowledgeable in Internet Marketing.
    - Bachelors degree in business or marketing.
    - Two to five years marketing/product marketing experience preferred.
    - Experience in market research, strategic planning, and implementation preferred.
    - Excellent interpersonal, communication and relationship building skills with the ability to be assertive, diplomatic and tactful with a diverse population group.
    - Detail oriented, systematic and organized.
    - Strong ability to multi-task and still meet deadlines.

 

Product Manager

Description

Nolo.com, a division of Internet Brands, has an entrepreneurial culture that applauds innovation and results and embraces change. Our smart, driven employees are given latitude to break ground on new ideas and technologies and encouraged to take strong ownership of their work while enjoying high levels of collaboration in a casual and collegial work environment.

As a part of our independent and innovative Product Management team, you will have the opportunity to own the product strategy and user experience for your line of business. You will be expected to utilize your full range of product design, interaction design, and visual design skills and be part of a team that’s creating the next generation of web and mobile products using some of the latest technologies.

Responsibilities:

    - Conceive, manage, and lead project design from start to finish for your line of business or web property.
    - Create design deliverables such as specifications, process flows, wireframes, and mock-ups.
    - Work with content and engineering teams to prioritize features and define a product roadmap.
    - Interact with other team members to incorporate their innovations and vice versa.
    - Continuously monitor site performance and data to recognize trends, model data and forecasts, and drive improvements in the site designs and experience

 

Requirements:

    - Academic background in human-computer interaction or Computer Science related field .
    - BS or MS in Computer Science or related field a plus.
    - Excellent command of user experience methods, design principles, and problem-framing skills.
    - Impeccable verbal and written communication skills, with the ability to explain your design decisions.
    - Unmistakable passion for designing compelling user experiences.
    - Ability to prototype your work in HTML/CSS/JS a strong plus.
    - Strong online portfolio including self-started projects.

 

We offer a comprehensive compensation and benefits package and casual work environment.

Please submit resumes to http://ch.tbe.taleo.net/CH05/ats/careers/requisition.jsp?org=CARSDIRECT&cws=2&rid=792


Entry Level Inside Sales - Legal Marketing (Dublin / Pleasanton / Livermore)

Description

Looking for that one really great sales role with that one really great company?
Looking to apply your innovative approach to sales in a fun, professional, non-traditional sales environment?
Looking for a career opportunity with an organization where both clients and employees appreciate the company?

Then sell yourself to Nolo. Nolo’s continual growth has resulted in the need to add additional Sales Representatives to our team in our Pleasanton, CA office.

About Nolo:
Nolo is a leading online community that connects consumers with legal professionals. Focused on building a better online experience for consumers to quickly find the legal assistance they need and for professionals to easily connect with those prospective consumers. Nolo provides up-to-date, quality articles and resource guides regarding a range of legal issues (often published by our subscribers) for consumers to research, and an easy 2-step inquiry process to ensure the consumer’s case is submitted to the best legal professional. In addition, Nolo continually enhances services to help the attorney gain maximum exposure and differentiation. Learn more about Nolo’s online advertising solutions at www.Nolo.com.

Main Responsibilities:
- Contacting potential prospects using the telephone and email.
- Track activities in the CRM system (Salesforce).
- Maintain a positive, professional attitude while being a team player and cooperating with all departments.
- Learn, understand and communicate the applications, features, added value and benefits of using Nolo.
- Conducting online demos.
- Sending sales collateral and additional communications to prospects.
- Closing deals.

Required Skills/Qualifications:
- Articulate and professional communicative skills.
- Passion for making telephone calls and strong hunter instinct.
- Basic computer skills (Office, Internet).
- Ability to learn basic Nolo functionality and explain our programs to potential customers.
- High school Diploma (2 years of Higher Education preferred).
- Sales or telemarketing experience (phone experience preferred).
- Knowledge of Salesforce and online marketing/advertising a plus.
- Must be self-motivated.
- Excellent organization skills.
- Desire to learn and continually develop sales skills.
- Ability to speak Spanish is a plus, but not required.

Great Benefits and Compensation Plan!
- Base salary plus Commission (base salary amount dependent of experience)
- Benefits (medical, dental, vision, 401k)

Check us out! www.experthub.com and www.internetbrands.com

Please submit resumes to


Sales

 

 

 

Sales Guru - Inside Sales Superstar

This is a great opportunity for a results driven individual to grow with our company. We are seeking a high energy individual to generate new business and service clients by selling online advertising and lead generation to lawyers. We are only looking for TOP PRODUCERS – SALES SUPERSTARS.

What's in it for you?

    - No cap on commissions!!
    - Monday to Friday with daytime hours
    - Friendly, professional team environment that values and encourages involvement

What are the responsibilities of the job?

Lead Generation

    - Identify potential clients through a variety of online resources
    - Cold calling leads to prospect for new business (phone and email)
    - Qualify prospects on multiple criteria to determine fit with Nolo.com’s offerings

Sales

    - Utilize a consultative selling approach when conducting sales demonstrations to illustrate the value and benefits of Nolo’s product offerings
    - Understand the needs of your prospects and the needs of your existing book of business
    - Ability to showcase Nolo.com’s online advertising and lead generation programs through real time demonstrations, email or phone
    - Cross selling services
    - Negotiate sales to meet or exceed targets

Client

    - Relationship building
    - Answer questions and inquiries from potential and existing clients via phone and email
    - Provide accurate information to customers

Other

    - Attend weekly sales review meeting
    - Update CRM (Customer Relationship Management) system with details of all interactions with prospects and clients in a timely manner
    - Process sales accurately using the online sales agreement and proposal generator
    - Obtain product knowledge through training sessions, reading web pages and consulting with management
    - Stay current with industry trends and information by reading articles and attending webinars
    - Other projects and duties as assigned

What qualifications do I need?

    - Solid B2B sales ability with proven closing skills
    - Must be able to deliver results
    - Must be self-motivated and have the ability to work with minimal supervision
    - Must have good verbal and written communication skills with the ability to create sales proposals and presentations
    - Entrepreneurial mind set
    - Good organization and time management skills
    - General knowledge of computers, Internet Explorer, and Outlook is a must
    - Knowledge of the legal industry is an asset
    - Ability to speak Spanish is a plus, but not required

To apply, please visit: http://ch.tbe.taleo.net/CH05/ats/careers/requisition.jsp?org=CARSDIRECT&cws=2&rid=802

 


Billing Support Coordinator

Description

Pleasanton based, Nolo, is currently seeking a Billing Support Coordinator. The Billing Support Coordinator will be responsible for various tasks related to cash application, sales support around payment processing, month end accounts receivable reconciliation, and the processing of other transactions within our accounting records.

Responsibilities:

    - Generate daily reporting detailing sales and revenue
    - Manage customer information: name, address, phone number
    - Liaison between Sales Representative and customers
    - Creates and updates client billing profiles
    - Audits client accounts; verifies accuracy of billing and revises any errors
    - Performs billing transactions related to company services
    - Answers phone and checks departmental messages
    - Assist in billing collections: resolving skipped payments, expired credit cards, etc
    - Generates reports as requested
    - Resolves discrepancies in billing records
    - Performs other related duties as assigned

Requirements:

    - Previous experience doing similar work as described
    - BA degree or equivalent combination of education and experience
    - Excellent communication skills; both written and verbal
    - Detail oriented professional with strong organizational skills
    - Excellent customer service skills; positive attitude
    - Ability to work in a fast-paced, goal-driven environment
    - Ability to work well independently and in team atmosphere
    - Analytical problem solving skills
    - Proficiency in MS Excel
    - Knowledge of Salesforce a plus

 

We offer a comprehensive compensation and benefits package and casual work environment.

Please submit resumes to: http://ch.tbe.taleo.net/CH05/ats/careers/requisition.jsp?org=CARSDIRECT&cws=2&rid=992


Customer Service and Support Rep

Description

Nolo, the nation's leading provider of self-help legal, business and consumer information, is looking for a full-time, customer-oriented person to join our small but close-knit Service & Support team. Our offices in Pleasanton are filled with nice people who work together to make the law more accessible to everyone by providing legal information on the web, in books, in software, with a Lawyer Directory, and with online applications. We are looking for someone who will be responsible for phone customer service, order processing, and product support for individuals. Tasks include heavy phones and heavy data entry in our internal customer service and technical/product support departments. Accuracy is a must! We are looking to start this position as soon as possible. If you are interested, please send your resume today!

Responsibilities:

    - Position is still considered entry-level, although the applicant will have to “hit the ground running”
    - Respond to phone, internet, fax, email, and mailed inquiries via Salesforce CRM regarding Nolo orders, products, services, and Nolo overall in a professional and service-oriented manner
    - Assist customers with using Nolo software, books, downloads, Lawyer Directory, and online applications
    - Troubleshoot and diagnose software application issues, escalating to QA and programmers as needed
    - Accurately process orders and resolve order problems in Magento database program
    - Assist in template maintenance of Salesforce CRM
    - Utilize Acumen database archive via Remote Desktop Connection for registration and order information
    - Utilize Google Drive to create, share, reference, and maintain documents and spreadsheets
    - Comfortable using Chat and Instant Messaging programs
    - Access and run various other programs primarily to monitor and resolve order issues
    - File, fax, and email various input and output documents as required
    - Interact verbally and in writing with vendors and Nolo staff in a professional, service-oriented manner
    - Participate in the organization, planning, workflow, team spirit and vision of the Service & Support Department
    - Ensure that established policies and procedures are followed
    - Serve as a corporate receptionist by phone in a professional manner
    - Assist Service & Support Management, as needed

Skills and Attributes

    - Minimum two years of product/technical support or customer service experience required
    - Professional and strong customer service-oriented telephone skills
    - Windows, basic Microsoft Word, and basic Microsoft Excel proficient
    - Excellent and accurate data entry skills (10-key by touch and 50 words per minute)
    - Strong analytical and problem-solving abilities
    - Ability to assist customers in solving basic math problems
    - Ability to be patient while delivering quality customer service to those not tech-oriented
    - Ability to deal effectively with sensitive and high stress situations
    - Excellent written and verbal communication skills. Team player
    - Familiarity with Macintosh a plus
    - The employee shall work well under pressure and shall at all times demonstrate cooperative behavior with all colleagues and supervisors
    - The employee shall be able to prioritize multiple and sometimes competing deadlines and communicate with supervisors and colleagues regarding their project deadlines

Schedule: 8AM to 5PM Monday through Friday.

To apply, please visit: http://ch.tbe.taleo.net/CH05/ats/careers/requisition.jsp?org=CARSDIRECT&...


Engineering


Software Developer

Description

Pleasanton based, Nolo, is currently seeking a Software Developer who will be utilizing various technology stacks (primarily LAMP) to solve business needs in creative and novel ways on high traffic web sites. Individuals in this role must be conceptual thinkers yet highly executional; collaborating from the earliest stages through the entire project life cycle. Our Developers own feature development, building community-driven and social networking functionality following coding standards to achieve consistent, compelling experiences. Your code will be running on high-traffic, high-availability production environments as well as consumers’ desktops. Best of all, we have fun and are open to new ideas and approaches.

Responsibilities:

    - Design and develop scalable, modular, and manageable production features defined by product team using various design patterns and a combination of self-developed code as well as contributed and custom Drupal modules.
    - Debug and extend existing web application code bases.
    - Work with team members to establish best practices and procedures to maximize efficiency and minimize risk.
    - Other corporate related activities to help company attend maximum efficiency and productivity.

Requirements:

    - Excellent PHP skills.
    - Strong knowledge of SQL relational databases and knowledge of noSQL solutions.
    - Excellent attitude and personal skills; be committed and focused.
    - Strong communications skills.
    - 3+ years of professional coding experience in a LAMP environment.
    - Good WORKING knowledge of javascript (Angular.js and jquery a plus).
    - Well versed in HTML/CSS.
    - Working knowledge/experience using the Drupal API is a plus.
    - Working knowledge/experience in Magento (php shopping cart) is a plus.
    - Experience building scalable internet eCommerce and/or social networking applications.
    - BS or MS degree in Computer Science or Engineering or related field.

We offer a comprehensive compensation and benefits package and casual work environment.

Please submit resumes to http://ch.tbe.taleo.net/CH05/ats/careers/requisition.jsp?org=CARSDIRECT&...


UI/UX Designer (Contract)

Description

Internet Brands, Inc. is currently seeking a UI/UX Designer for both web and desktop applications who can do hands-on design and production while juggling multiple projects in our fast-paced, engineering department. This is a great opportunity to design the web experience for a variety of our leading websites in our legal vertical (ie. Nolo.com, LawFirms.com, AllLaw.com, etc.).

Requirements:

    - Experience creating web designs/landing pages for lead generation and/or ecommerce websites.
    - Strong online portfolio demonstrating experience with purpose-driven, direct response design (UI/UX, ecommerce website design, display ads, email marketing, landing page or micro-site design).
    - Experience driving business conversion through rapid UI/UX enhancements and A/B testing.
    - Experience designing UI/UX for consumer facing desktop applications is a strong plus.
    - Detailed knowledge of fundamental design principles that affect typography, color use, composition, use of space and presentation of information.
    - High levels of competence with Adobe Creative Suite, including Photoshop and Illustrator.
    - Ability to write standards-compliant HTML/CSS, with familiarity in HTML5/CSS3 a plus.
    - Strong understanding of browser strengths and limitations.
    - Experience in prototyping tools (eg. Axure, Balsamiq, invisionapp).
    - Experience in javascript and javascript libraries is a strong plus.
    - Positive attitude and desire to push the boundaries in user interface design.
    - Self-motivated, detail-oriented and strong communication skills.
    - Bachelor's degree in Graphic Design, Web Design, Fine Arts, HCI, Computer Science or a related field, or equivalent experience.

We offer a comprehensive compensation and benefits package and casual work environment.

Please submit resumes to http://ch.tbe.taleo.net/CH05/ats/careers/requisition.jsp?org=CARSDIRECT&...


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