Customer Support - FAQs

  • Are Nolo products legal?
  • What do I need to do to make my Nolo documents legal?
  • Is my information safe when I use an online legal form?
  • Do you offer technical support?
  • Will Nolo software products work on my Mac?
  • Can I get my website linked from Nolo.com?
  • Do I need permission to reprint Nolo information?
  • Does Nolo offer general legal advice?
  • I need a lawyer. Can you help me?
  • Can Nolo help me find a lawyer outside the United States?
  • How long will my LLC formation take?
  • Why are some Nolo documents only available as PDFs?
  • Tiene Nolo products en espanol?
  • How can I get updates for Nolo’s software products?
  • How do I register my Nolo product?
  • How do I unsubscribe from Nolo's email lists?
  •  

    Order/Billing FAQs

     


    My question is not answered here.

    Please contact us.



    Are Nolo products legal?

    Yes, Nolo products are legal. We take the legal validity of our products very seriously. The team of lawyers and editors responsible for our books, software, and web content continually research and update all of Nolo's products. Our online articles are accurate, up to date, and written in plain English. When a new rule or law is passed, we go to great lengths to make that information accessible to all of our consumers. To visit our legal updates page, click here.

    Back to top



    What do I need to do to make my Nolo documents legal?

    Each Nolo form includes instructions for signature where applicable. These requirements will depend upon the laws of your state and the type of document you have created.

    Back to top



    Is my information safe when I use an online legal form?

    Yes, your information is safe with us. Please see our privacy policy regarding information collected by our online legal forms.

    Back to top



    Do you offer technical support?

    Yes. Please click here for technical support.

    Back to top



    Will Nolo software products work on my Mac?

    Nolo software products - including Quicken WillMaker, Quicken Legal Business Pro, and Living Trust Maker - will not work on a Mac. They are Windows only products. All eBooks, eForms, and Digital Forms are compatible with a Mac.

    Back to top



    Can I get my website linked from Nolo.com?

    No. We do not engage in link exchange agreements.

    Back to top



    Do I need permission to reprint Nolo information?

    Yes. Please contact Copyright Clearance Center for permission requests. Currently, Nolo only grants permission to libraries and academic institutions. If you are seeking permission to post a link to our website or content in your material, there is NO permission necessary from Nolo to do this.

    Back to top



    Does Nolo offer general legal advice?

    Our customer and technical support teams are unable to answer legal questions.

    Back to top



    I need a lawyer. Can you help me?

    Please click here to search our online directory of lawyers.

    Back to top



    Can Nolo help me find a lawyer outside the United States?

    Currently, Nolo only lists lawyers practicing and located in the United States. If you are looking for a lawyer located outside the U.S., you may want to search online for the Bar Association of the country in which you want a lawyer. If you are looking for a lawyer who practices international Intellectual Property law (patents, trademarks, copyright, trade secrets, etc.), Nolo’s Lawyer Directory may include lawyers who can help - browse profiles in our Intellectual Property category for more information.

    Back to top



    How long will it take for my LLC to be formed?

    Please click here for questions about LLC filings.

    Back to top



    Why are some Nolo documents only available as PDFs?

    When possible, Nolo creates documents in rich text format (RTF) so they can be updated with a word processing program. However, if they are not in RTF, those forms are created as PDFs because they are meant to be given to someone else to fill out or because of government formatting restrictions. To be considered legally valid, certain government forms need to be hand-written or machine-typed (typewriter, not computer).

    Back to top



    Tiene Nolo products en espanol?

    A pesar de que no tenemos productos en español, Nolo sí tiene articulos en español disponible aquí. Puede que desee a marcar esta página como vamos a seguir sumando contenido.

    Back to top



    How can I get updates for Nolo’s software products?

    For web updates by product type and year, click here.

    Back to top



    How do I register my Nolo product?

    You can only register current versions of our products. Registering your book or software makes you eligible for upgrade discounts on future versions of the product. It also gives you access to technical support for installing or running that product. To register software you didn’t buy directly from Nolo.com, start the program, select Online from the menu at the top of your software and then click Online Registration. To register a book you didn't buy directly from Nolo.com, please click here

    NOTE: Registering your product purchase does NOT create a Nolo.com account. It only adds you to an email alert list.

    Back to top



    How do I unsubscribe from Nolo's email lists?

    To unsubscribe from ALL Nolo email lists, please click here

    Back to top



    What are my shipping options?

    $5 for USPS Media Mail - Takes 3-4 weeks for delivery. Delivery confirmation only (no tracking). No guaranteed delivery time.
    This service is 4th Class Mail, which is last priority for the post office.

    $13 for UPS Ground - Takes 7-10 business days for delivery. Tracking available. No guaranteed delivery time.

    $22 for UPS Air - Takes 2-3 business days for delivery. Tracking available. Guaranteed delivery time.

    All shipments come from a third party warehouse in Pennsylvania. They are NOT shipped from Berkeley, CA.
    Please also allow ONE additional business day for processing before your shipment leaves our warehouse.

    Back to top



    How do I check on my order status?

    If you ordered from our website and you would like to check the status of your order, please contact us. Make sure to include your order number and the email address you used to place your order. If you are checking on the status of your LLC filing, please see if we've answered your question on the LLC Filing FAQ page before contacting us.

    Back to top



    I made a mistake on my order! How do I correct it?

    Orders are sent to our third party warehouse very quickly after order completion, and they cannot be stopped. If you wish to modify the shipping address, UPS will accept address changes while your order is en route to you, so please contact us. USPS will not. You cannot change ship methods.

    If you ordered the wrong product, you can refuse a package to have it returned to us for a full refund or, contact us for options.

    Back to top



    How do I request a refund?

    If you're not satisfied with your purchase from Nolo, you may request a refund. Please contact us and make sure to include your order number. Please note: We can't refund government filing fees and other third-party costs associated with our online filing services.

    Back to top



    What should I do if I’m having trouble ordering online?

    Please make sure the billing address and expiration date match your credit card’s company records. That is usually the problem with an unsuccessful online order. If you are still having problems, please contact us.

    Back to top



    Do you accept mail orders?

    We do not accept mail orders at this time. Please visit your local retailer of Nolo products, or bookstore, if you do not wish to purchase online.

    Back to top



    Can I order exam/desk copies of Nolo books?

    Yes. Please complete our Desk/Exam Copy Request form.

    Back to top



    Can I order in bulk?

    Yes, for a minimum of 500 copies per title.  Please contact us for a quote.  For orders fewer than 500 copies, please contact Ingram Publisher Services.

    Back to top



    How do I place an order if I am a reseller or library?

    Beginning January 30, 2012, Ingram Publisher Services is our official distributor. Find more information here.

    Back to top



    Nolo's coupon will not apply to my Provisional Patent, Trademark, or LLC Application order.

    All Nolo coupons and promotions are not applicable to purchases of any online government filing service such as Nolo's Online Trademark, Provisional Patent, and LLC Application services. Please refer back to the Nolo.com webpage or email that presented the coupon to you to see this and other coupon restrictions.

    Back to top



    I ordered through PayPal and my Nolo transaction is still showing "Pending".

    Any transactions "declined" by PayPal will remain in a "Pending" status. PayPal does not share the reason for the "decline" with vendors so you will need to contact PayPal directly to find out why the transaction was not allowed to complete. Additionally, you should see that the "Net amount" listed in your transaction shows no amount (meaning no funds were deducted from your Paypal account or credit card).

    Back to top



    I ordered through PayPal and Nolo's transaction shows multiple times.

    Nolo uses Paypal's Express Checkout option, which shows each complete transaction using multiple line items.

    If you used a credit card via Paypal, the transaction shows as 3 separate line items:

    • Order From (your name)
    • Authorization
    • Express Checkout Payment Received

    If you used your Paypal account funds, the transaction shows as 4 separate line items:

    • Order to Internet Brands, Inc (Nolo's parent company)
    • Pending Balance Payment - Placed
    • Pending Balance Payment - Removed
    • Express Checkout Payment Sent

    These are not duplicate charges but instead every step of how this particular Paypal module settles one single transaction. You should also be able to verify that these are not double-charges based on the balance in your account, as you will notice the amount is only deducted once from your total balance.

    Back to top

    LA-NOLO3:DRU.1.6.5.20141029.29183