Customer Support - FAQs

Order/Billing FAQs

• How do I check on an order status?
• How do I request a refund?
• What should I do if I’m having trouble ordering online?
• Do you accept mail orders?
• Can I order exam/desk copies of Nolo books?
• Can I order in bulk?
• How do I place an order if I am a reseller or library?

My question is not answered here.

Please contact us.

Are Nolo products legal?

Yes, Nolo products are legal. We take the legal validity of our products very seriously. The team of lawyers and editors responsible for our books, software, and web content continually research and update all of Nolo's products. Our online articles are accurate, up to date, and written in plain English. When a new rule or law is passed, we go to great lengths to make that information accessible to all of our consumers. To visit our legal updates page, click here.

Back to top

What do I need to do to make my Nolo documents legal?

Each Nolo form includes instructions for signature where applicable. These requirements will depend upon the laws of your state and the type of document you have created.

Back to top

Is my information safe when I use an online legal form?

Yes, your information is safe with us. Please see our privacy policy regarding information collected by our online legal forms.

Back to top

Do you offer technical support?

Yes. Please click here for technical support.

Back to top

Will Nolo software products work on my Mac?

Nolo software products- including Quicken WillMaker- will not work on a Mac. They are Windows only products. All other digital products including forms and CD's are compatible with a Mac.

Back to top

Can I get my website linked from Nolo.com?

No. We do not engage in link exchange agreements.

Back to top

Do I need permission to reprint Nolo information?

Yes. Please contact Copyright Clearance Center for permission requests.

Back to top

Does Nolo offer general legal advice?

Our customer and technical support teams are unable to answer legal questions.

Back to top

I need a lawyer. Can you help me?

Please click here to search our online directory of lawyers.

Back to top

Can Nolo help me find a lawyer outside the United States?

Currently, Nolo only lists lawyers practicing and located in the United States. If you are looking for a lawyer located outside the U.S., you may want to search online for the Bar Association of the country in which you want a lawyer. If you are looking for a lawyer who practices international Intellectual Property law (patents, trademarks, copyright, trade secrets, etc.), Nolo’s Lawyer Directory may include lawyers who can help - browse profiles in our Intellectual Property category for more information.

Back to top

How long will it take for my LLC to be formed?

Please click here for questions about LLC filings.

Back to top

Why are some Nolo documents only available as PDFs?

Certain of our forms are created as PDFs because of government formatting restrictions. To be considered legally valid, certain forms even need to be hand-written or machine-typed (typewriter, not computer). When possible, we provide documents in rich text format so they can be updated with a word processing program.

Back to top

Tiene Nolo products en espanol?

A pesar de que no tenemos productos en español, Nolo sí tiene articulos en español disponible aquí. Puede que desee a marcar esta página como vamos a seguir sumando contenido.

Back to top

How can I get updates for Nolo’s electronic products?

For web updates by product type and year, click here.

Back to top

How do I register my Nolo product?

Registering your book or software makes you eligible for upgrade discounts on future versions of the product. It also gives you access to technical support for installing or running that product. If you purchased your product from Nolo.com, you will automatically be registered. To register software you didn’t buy directly from Nolo.com, start the program, select Online from the menu at the top of your software and then click Online Registration. To register a book you didn't buy directly from Nolo.com, please click here

Back to top

How do I unsubscribe from Nolo's email lists?

To unsubscribe from ALL Nolo email lists, please click here

Back to top

How do I check on an order status?

If you ordered from our website and you would like to check the status of your order, please contact us. Make sure to include your order number and the email address you used to place your order. If you are checking on the status of your LLC filing, please see if we've answered your question on the LLC Filing FAQ page before contacting us.

Back to top

How do I request a refund?

If you're not satisfied with your purchase from Nolo, you may request a refund. Please contact us and make sure to include your order number. Please note: We can't refund government filing fees and other third-party costs associated with our online filing services.

Back to top

What should I do if I’m having trouble ordering online?

Please make sure the billing address and expiration date match your credit card’s company records. That is usually the problem with an unsuccessful online order.

Back to top

Do you accept mail orders?

We do not accept mail orders at this time. Please visit your local retailer of Nolo products, or bookstore, if you do not wish to purchase online.

Back to top

Can I order exam/desk copies of Nolo books?

Yes. Please complete our Desk/Exam Copy Request form.

Back to top

Can I order in bulk?

Yes, for a minimum of 500 copies per title.  Please contact us for a quote.  For orders fewer than 500 copies, please contact Ingram Publisher Services.

Back to top

How do I place an order if I am a reseller or library?

Beginning January 30, 2012, Ingram Publisher Services is our official distributor. Find more information here.

Back to top

My question is not answered here.

Please contact us.

Back to top