Consumer Scams FAQ
If you've been the victim of a consumer fraud or scam, learn what to do.
» I think I was the victim of a scam. Can I get my money back?
How can I file a complaint for fraud?
I received something in the mail that I never ordered. Do I have to pay for it?
I think I was the victim of a scam. Can I get my money back?
Federal and state laws prohibit unfair or deceptive trade acts or practices. If you think you've been cheated, immediately let the appropriate government offices know. These agencies often have the resources to go after unscrupulous merchants. Law enforcement in the consumer fraud area is poor in some parts of the country, but many hardworking investigators do their jobs superbly. The more agencies you notify, the more likely someone will take notice of your complaint and act on it.
To find the consumer protection office in your state, county or city, visit the federal consumer action website (of the Federal Citizen Information Center) at http://consumeraction.gov/state.shtml.
Unfortunately, government agencies are rarely able to get you your money back. However, some large metropolitan areas sponsor mediation programs that help resolve problems between consumers and businesses. If the business has a license (a contractor, for example), try calling the state agency that licenses it to see if they can help resolve the dispute. Also, a local Better Business Bureau may be able to mediate your dispute with the business.
Another way to get relief is to bring a lawsuit against the seller in small claims court. This may not be feasible unless the seller is local. If you plan to sue, first send a demand letter explaining the problem and asking for your money back. Many states require such a letter before you sue. For more information on writing a letter, read Demand Payment in a Letter Before You Sue. For more information about suing in small claims court, visit Nolo's Small Claims Court Resource Center.
Back to top
|
